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The original item was published from 7/22/2021 4:59:00 PM to 7/24/2021 12:00:03 AM.

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* City News Alerts *

Posted on: July 22, 2021

[ARCHIVED] UPDATED - Our region is experiencing intermittent phone issues


July 22, 2021

Call 911 if you can, text 911 if you cannot. Keep trying if your call is not answered.

UPDATE as of 5 p.m. July 22, 2021: Telephone carriers have restored services that were impacting calls in the Charlottesville-Albemarle area. The Emergency Communications Center's 9-1-1 call volumes have returned to normal and there are no further reports of outages. Public safety stations are returning to normal operations.

CHARLOTTESVILLE, VA - Our region is experiencing intermittent phone issues. Telephone carriers are investigating the cause. Having an emergency? Call 911 if you can, text 911 if you cannot. Keep trying if your call is not answered. If you cannot get through on telephone, all fire, rescue, and police stations in Charlottesville and Albemarle are staffed to report your emergency.

For text messages to 911 include address and nature of your emergency.

  • Alternate numbers for 911: 434-977-9041 or 434-365-4806
  • Alternate number for Charlottesville Police: 434-970-3280 
  • Alternate number for Albemarle Police: 434-296-5808
  • Alternate number for University Police: 434-297-4113

Media Contact
Brian Wheeler
Director of Communications
City of Charlottesville

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