FOR IMMEDIATE RELEASE
January 13, 2025
City of Charlottesville to Perform System Maintenance January 19th
CHARLOTTESVILLE, VA – The City of Charlottesville will be performing system maintenance on all network, internet and phone services on Sunday, January 19 from 7:00 AM to 7:00 PM.
If you have business with the following City departments, please see below for details:
Department of Social Services
To report a child protective services concern, call
- Virginia Child Protective Services Hotline Phone: 1-800-552-7096
To report an adult protective services concern, call
- Virginia Adult Protective Services Hotline Phone: 1-888-832-3858
Jefferson-Madison Regional Library
Central Library will be open from 1 - 5 PM, however:
- No phone or voicemail service at the Central, Gordon Avenue, Northside, or Crozet branches
- No internet or wireless service at the Central, Gordon Avenue, Northside, Crozet, Greene, or Scottsville branches
- No outdoor locker access at the Gordon Avenue, Crozet, Greene, or Scottsville branches
- avenue.org and all of its community-hosted websites will be unavailable
- jmrl.org and online catalogs will be accessible
Reminder: All libraries are closed Monday, January 20 for Martin Luther King, Jr. Day
Parks and Recreation
Parks & Recreation facilities will be open for their regular scheduled hours, but some features/amenities may not be available due to the network outage. For phone access on January 19, please use the alternate numbers listed below for the affected facilities:
- Carver Recreation Center: 434-981-0411
- Smith Aquatic & Fitness Center: 434-981-6981
Police
If you require emergency assistance, please dial 9-1-1. For non-emergency dispatch, please call 434-977-9041.
Utilities
During the City's phone outage, to report a water main break, sewer backup or gas leak, or if you have a utility service inquiry or questions regarding utility operations, please call Utilities Dispatch at 434-293-9164.
The following services will be unavailable for up to the full duration of the maintenance window:
- GIS Viewer
- Large Item Pickup
- Passport Scheduler
- Utility Billing Applications
- Parking Citation Appeals
Media Contact
Steve Hawkes
Director of Information Technology
City of Charlottesville
434-970-3161
hawkes@charlottesville.gov