Permit Portal Assistance

Create a new Application

1. Login at permits.charlottesville.gov/portal

2. Click the “Create New Application” option in the blue navigation bar.

3. Select the appropriate options Under Application Type: 

4. Select the Application type and Subtype

5. Search for the Address in the Location tab and add it

6. Add Contact information for any required role

7. Add contractor information if applicable

8. Complete the Applications details with the information about the project

9. Upload files. Note that this upload screen supports files of 5MB or less.

10. Read and agree with the terms and conditions.

11. Submit the application

12. Upload any files greater than 5MB in the Upload Documents popup window.

13. Make note of the permit number in the Application Created screen. The permit will now be on your dashboard for further tracking.

Create a Linked Application

1. Login at permits.charlottesville.gov/portal 

2. Click the “Create New Application” option in the blue navigation bar. 

3.  Click the “Linked Application” option under Application Type

4. Search for the permit your application should be linked to

5. Select the appropriate options under Application Type

Search for the Address of the project in the location tab and add it

6. Add Contact information for any required roles. 

7. Add Contractor information if applicable

8. Complete the Application Details with the information about the project

9. Upload files. Note that this upload option only supports files of 5MB of less.

10. Read and agree with the terms and conditions

11. Submit the application

12. Upload any files greater than 5MBB in the Upload Documents popup window

1. Login at permits.Charlottesville.gov/portal

2. Click on the “My Fees” heading under “My Dashboard”

3. Click on the credit card icon next to the fee you want to pay

4. Follow the prompts in the new window

Note: If the email address for the account that you used to submit the permit is not linked to the permit, you will not be able to access the payment options. Contact NDS Support at ndssupport@charlottesville.gov to edit the connected accounts.

1. Login to the Permit Portal

2. Find Your Permit on the “My Inspections” tab on the dashboard.

3. Click the Calendar Icon in the Actions Column

4. Select the Type of Inspection you are requesting, and hit the next button.

5. Complete the inspection details and hit the “Submit” button. 

6. To See Your Currently Scheduled Inspections. 

1. Login to the Permit Portal.

2. Find Your Permit on the “My Applications” tab on the dashboard. 

3. Click on the eye icon under the “Actions” column. 

4. Click the “Open Plan Review” button in the “OnBase Plan Review Project” panel.

5. A new popup window will open.

6. Click the “Approved Plan Documents” tab.

7. Click the Download link.

1. Login to the Permit Portal.

2. Find the Permit on the “My Applications” tab on the dashboard. 

3. Click on the eye icon under the “Actions” column

4. For files less than 5Mb, click the “Add Attachment” button at the bottom of the page.

5. For files that need review, or are greater than 5MB, click the “Open Plan Review” button in the “OnBase Plan Review Project” panel.

NOTE: The permit must be set to accept new files. If you see a message indicating the upload option is not available, contact permits@charlottesville.gov to assist with re-opening the permit.

6. Click the “Browse” button in the new pop up window and locate the file you wish to upload.

7. Click the “Upload” button. It will have turned blue if a new file to upload is present.

8. Accept the terms of using the electronic software.

9. Close the pop up window.