Toilet Rebates

WaterSense Labeled Toilet Rebate

In October 2024, the City of Charlottesville expanded its Toilet Rebate Program. City of Charlottesville residents are now eligible for an up to $150 rebate for replacing toilets that use 1.6 gallons per flush (gpf) or higher with a WaterSense labeled toilet, maximum of 3 toilets. Toilets purchased and/or installed after October 1, 2024 are eligible for this expanded rebate.

Toilet Rebate Brochure (PDF)

To Qualify for the WaterSense Labeled Rebate

• Be a utility customer of the City of Charlottesville water utility; or homeowner of a home in the City of Charlottesville.
• Have a City of Charlottesville water account that is in good standing.
• Have not used this rebate program previously more than 3 times.
• Be replacing a toilet that uses 1.6 gallons per flush or more.
• Be installing a new WaterSense labeled toilet (uses 1.28 gallons per flush or less). Check WaterSense toilets on the EPA’s website.
• Provide us with a receipt for the toilet and/or installation along with a completed toilet rebate form (PDF).
• Provide us with sufficient information on the rebate form to verify the WaterSense status of your new toilet. You can verify its status at the WaterSense product search page. If you are not sure if you are providing sufficient information, please visit the search page before submitting your request form. Rebates lacking this necessary product information will not be processed.

Note: Rebates are available for residential and commercial properties. Rebate programs are available on a first-come, first-serve basis. Funding and guidelines for these programs may be changed or discontinued at any time without notice.

Important Information Surrounding the Toilet Rebate Program

• The Toilet Rebate Program is a rebate of up to $150 per toilet which includes the cost of the toilet and installation costs.
• Eligible toilets for the $150 rebate (original rebate was $100), must have been purchased or installed after October 1st, 2024.
• Any toilets purchased or installed before October 1st, 2024, must meet the old toilet rebate program requirements (replacing toilet used 3+ gpf, have a home built prior to 1994, and purchased or installed the toilet between June 30, 2002 and September 30, 2024).
• We will rebate up to a maximum of 3 toilets per household including any rebate requests of the old toilet rebate program.
• To receive a rebate, you must send in a completed, signed application along with the itemized purchase receipt for the toilet and/or an installation receipt if you are asking for the rebate to cover these costs.
• Rebates will be delivered through a credit to the listed utility account, or a check will be issued to the name listed under the utility account or homeowner.
• The rebate, up to $150, can be used to cover the cost of the toilet and/or the expense of installation.

For more information about the WaterSense Toilet Rebate Program and other rebates and incentives that help you save water including Rain Barrel Rebates and Free Water Conservation Kits, go to our Water Conservation Page.

Applying for this Rebate

• Submit an Online Toilet Rebate Form
• Mail WaterSense labeled Toilet Rebate Form (PDF) to:
  City of Charlottesville
  Office of Utility Billing
  P.O. Box 591
  Charlottesville, VA 22902
• Call 434-970-3812 and ask us to send a copy of the rebate form to you
• Pick up a form at the Utility Billing counter in City Hall.