Utilities

The Charlottesville Department of Utilities provides the Charlottesville community with drinking water that exceeds safety standards, efficient wastewater services, stormwater system management, and safe and reliable natural gas, that are all delivered at a reasonable cost in an environmentally responsible manner. Working in conjunction with the Utility Billing Office, these services are supported by a dedicated staff who are committed to excellence in service to the community. 

New and improved online bill payment services are live! Utilities now offers paperless billing, pay-by-text, and enhanced automatic payment options. Visit the Bill Pay page for more information. 

2023 Customer Satisfaction Survey Results (PDF)

Utility Billing

Utility Billing

Account Info, Pay Bills, Customer Service

Rebates

Utility Incentives

Rebates and Utility Assistance Programs

Stormwater 

Utility Fee FAQs, CCAP, WRPP Advisory Committee

Water

Water

Report Water Leak, Water Quality Information

Wastewater

Wastewater

Service Line Ownership, Sewer Easements, FOG Program

Natural Gas

Natural Gas

New Gas Service Installation, Gas Safety, Gas Service Area