Utility Billing

A customer shows her bill to the Utility Billing customer representative

The Utility Billing staff is responsible for the billing and collection of over 19,500 gas accounts and over 14,250 water and sewer accounts each month. Utility Billing also handles requests to stop and start service, answers customer inquiries concerning their accounts, and handles all billing maintenance entries necessary to send accurate and timely bills to our customers. Utility Billing handles over 37,000 telephone calls and walk-in customers annually.

Have you received notification that your account qualifies for the COVID-19 Municipal Utility Relief Program? If so, fill-out and submit your Intake Form .

Be aware of Utility Imposters!

If the Utility Billing Office is contacting you:

  • We will introduce ourselves by “name / City of Charlottesville Utility Billing Office” and then provide your account information to you for positive verification. 
  • We will inform you specifically of what the call is in regards to; not an open-ended or non-specific request.
  • We never ask for credit card information or any banking information. 
  • Outside of delinquent accounts, we do not contact you about making a payment. For delinquent accounts, we refer you to making payments via our third-party payment vendor’s automated telephone number.

If you are unsure of whether or not the person you are communicating with is a Utility Billing representative from the City, do not give out your personal information, hang up, and call (434) 970-3211 to verify if we were trying to get in touch with you.