General Questions

Call Charlottesville Area Transit’s (CAT’) Customer Service Center at 434-970-3649, Option 3,  or email CAT.

General Concerns & Complaints

Call CAT’s Concern and Complaint Line at 434-970-3649, Option 1.

Civil Rights Complaints

Complete and submit a Civil Rights Grievance Form (PDF).  Additional information about the Civil Rights Grievance Form and CATs procedures can be found on the Americans with Disabilities Act (ADA), Title VI and Equal Employment Opportunity page.

Status of Your Paratransit Application

Call CATs ADA line at 434-970-3649, Option 2. Please note that once an application is received, it may take up to twenty-one days to receive a response.

HOURS

Downtown Transit Station (DTS)

Monday through Friday, 6AM-7PM

(434) 970-3649

CAT Administrative Offices

Monday through Friday, 9AM-5PM