Beginning Tuesday, December 16, 2025, the Market Street and Water Street garages will feature a new entry system that will allow parkers to simply drive in and drive out: no tickets, no paper slips, no waiting in lines, just seamless parking. This upgrade brings a smoother, more modern parking experience for residents and visitors.
With the new system, residents and visitors will be able to enjoy a seamless experience where their vehicle becomes their parking pass. Metropolis technology will handle the rest, eliminating wait times and equipment failures.
These changes are due to aging equipment as well as addressing chronic issues at the garages (e.g. malfunctioning machines, payment kiosks and exit delays); it also signals a shift toward removing traditional hardware and adopting a more modern system.
The first hour at both garages will continue to be free and hourly parking rates remain unchanged. Participating businesses may continue to validate customer parking using the new system.
Process
Already a Metropolis Customer?
Drive in, park and drive-out as long as you use the same vehicle and card on file. Metropolis technology will handle the rest by automatically charging your account and sending you a receipt.
New to Metropolis?
- Drive in
- Utilize your mobile device to scan the QR code posted at various points throughout the garage
- Sign up for a Metropolis account
- Drive out! We will automatically charge your account and send you a receipt
Planning in advance?
- Sign up to Metropolis by visiting app.metropolis.io/join
- Now you can simply Drive-In & Drive-Out
Additional Information
For comments and concerns regarding the operation of the Market Street or the Water Street Garages, email Metropolis or call 434-622-9513.
How To Guide
How To Guide for Metropolis Parking