Frequently Asked Questions

• Microsoft Teams is a tool that you can use to communicate and collaborate online with City employees. 
• Zoom should be used when hosting a meeting when participants who are not City employees are involved, or when other participants do not have access to email. If you need to host a public meeting or webinar please contact Brian Wheeler, Director of Communications.
  
• WebEx is another tool for conducting meetings with external parties, and is available for directors and managers. Please request an account from Help Desk.
• CenturyLink Conference Bridge is available for audio-only meetings, primarily as a backup for the other two options. Each department has already been assigned a conference bridge and has been sent the information for using it. If you don’t have that information, please contact the Help Desk.

IT recommends using Zoom for your interview(s) with the Waiting Room feature enabled. Zoom’s Waiting Room allows the meeting host to control when a participant joins. You can meet with one person while another waits in the virtual waiting room, and then allow the person waiting to join the meeting when appropriate.

Yes, IT still offers WebEx, and it has some advantages such as the capability to use a toll-free number for calling in. If you would like to use WebEx, please contact the IT Help Desk.