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1. How will the billing process work?

The City of Charlottesville has contracted with a billing company, Digitech Computer, to handle the Emergency Medical Services (EMS) billing process. Once patient information is collected, a claim form will be forwarded to the patient’s insurance provider, Medicare, or Medicaid.

2. What are the billing rates for this EMS service?

Fees for ambulance transport range from $500 to $850 per transport, depending on the level of Emergency Medical Service (EMS) care required by the patient. Rates are established by City Council. For more details, see the EMS Fee Schedule (PDF).

3. If an ambulance comes to my house but I don’t need transport, will I receive a bill?

No. Fees are recovered only if a patient is transported.

4. If a fire engine comes to my house to provide EMS care, will I receive a bill?

No. Emergency Medical Services (EMS) first-response will remain a core service provided by the Charlottesville Fire Department. There is no fee for EMS first-response services. Fees are only recovered if a patient is transported in an ambulance to the hospital.

5. Who do I contact with questions about my bill?

The City’s billing company, Digitech Computer, has customer service representatives to handle your billing and insurance questions that can be reached by calling 888-447-9809.