How will I receive the funding assistance?

Funding is designed to be a one-time opportunity, with only one direct assistance payment per household (for residential) or account holder and their successors (for non-residential). Applicants who meet eligibility criteria will receive a direct assistance credited on their account.

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1. How do I know if I am eligible for this program?
2. Can I use this program to pay my electric bill?
3. I am an Albemarle County resident and a natural gas customer, can I apply for this program?
4. I live in Albemarle County and my water and sewer services are provided by ACSA, can I apply for this program?
5. How do I apply?
6. How will I receive the funding assistance?
7. If I qualify, how much of a direct assistance payment can I receive?
8. What is the deadline to submit the application for the COVID-19 Municipal Utility Relief Program?
9. What happens if I do not make the deadline to submit my application?
10. Do I have to repay the funds?
11. How and when will I know if I have been awarded funds?
12. Will my utility service be disconnected while I am waiting for the results of my application?