How do I know if I am eligible for this program?

The City sent letters to all customers whose accounts meet the requirements to receive relief funds. Only customers who have received one of these letters are eligible for this program. If you have not received one of these letters, your account does not meet the program’s requirements, and your intake form will not be considered.

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1. How do I know if I am eligible for this program?
2. Can I use this program to pay my electric bill?
3. I am an Albemarle County resident and a natural gas customer, can I apply for this program?
4. I live in Albemarle County and my water and sewer services are provided by ACSA, can I apply for this program?
5. How do I apply?
6. How will I receive the funding assistance?
7. If I qualify, how much of a direct assistance payment can I receive?
8. What is the deadline to submit the application for the COVID-19 Municipal Utility Relief Program?
9. What happens if I do not make the deadline to submit my application?
10. Do I have to repay the funds?
11. How and when will I know if I have been awarded funds?
12. Will my utility service be disconnected while I am waiting for the results of my application?