On the login page, click on "Forgot your password?" link and complete the form. You will need to enter your User ID, your Utility Account number and the email address that you have registered in the system. A new password will be sent to the email address you used to setup the web account within 15 minutes. Sometimes it’s easier to copy and paste your new password from the email, excluding the period at the then end of the sentence.
Now copy your new password to the login screen. You can only change your password once within a 24 hour period. You must wait to receive your incoming email authorizing your change before logging back into our site.