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In accordance with the Code of The City of Charlottesville all real estate shall be assessed annually. The assessments are effective January 1 of each year. Change of assessment notices are mailed annually at the end of January.
The Constitution of Virginia, Article X, Section 2 and the Code of Virginia, Section 58.1-3201 require real estate assessments to represent fair market value.
Market value is defined as the most probable price expressed in terms of money that a property would bring if exposed for sale on the open market. The sale should be an arms-length transaction between a willing seller and a willing buyer, both of whom are knowledgeable concerning all the uses to which the property is adapted and for which it is capable of being used.
The appraisal staff inspects properties and gathers information that is pertinent to value such as:
This information is maintained and kept on file in the Assessor’s Office. The information is a matter of public record and may be reviewed at any time.
Most residential properties are appraised by the market approach. In this approach, the value is determined by comparing similar properties of the same type and class which have sold recently in the same neighborhood, taking into consideration factors that may affect value, such as location, condition, size, etc. Recent sales in your neighborhood are a key factor in what your assessment will be. Sale types can vary, e.g, valid or invalid, and also play a role in determining the assessed value.
A valid sale is also referred to as an arms-length transaction. In short, an arms-length sale refers to a sale between a willing seller and a willing buyer. Each time a property sells the Assessor’s Office mails a questionnaire to the buyer asking questions about the sale to help determine if the sale was valid or invalid. The majority of sales in the City are considered arms-length sales. Some examples of sales that would not be considered arms-length include:
Most commercial properties are appraised utilizing the income approach, which capitalizes the property’s income into an estimate of value. The income approach looks at the ability of the property to earn income through rents while considering operating expenses and allowing for vacancy and other losses. The resulting net operating income is capitalized at an appropriate rate to achieve a fair market value estimate. Market sales of commercial properties are also used to help determine the final assessed value.
If there are no recent sales in a certain area, sales from comparable areas are reviewed to help determine values. These areas are similar in location, price range, and style of homes. This situation rarely occurs due to the number of properties that sell each year in the city.
When the market values in your neighborhood change, so does the assessed value. For instance, if homes in your area are selling at prices above their assessed values the assessments will likely increase. However, if homes in your area are selling below their assessed values they will likely decrease.
The appraiser does not get the opportunity to go into every home when assessments are made. Therefore, most assessments are based on exterior inspections. The appraiser tries to monitor each property so that assessments are fair and equitable and not in excess of market value. If the appraiser finds that an assessment is too low or too high they will make adjustments as needed.
Each year, all property owners, or their duly authorized agent, may appeal our valuation of their property by requesting a review of their assessment. Under state law, neither financial impact nor the rate of value change is, by itself, sufficient grounds for appeal. As required, the City’s assessment is an estimate of fair market value as of January 1 each year, based on property sales for the previous calendar year. We welcome appeals based on issues of factual discrepancies in the property description or features, demonstrable issues of uniformity of value within a neighborhood, or fair market value.
The first step in this process is to file an Assessment Appeal Application, requesting an assessor review. The Assessment Appeal Application Form is available in the City Assessor’s Office located at 102 5th Street NE, or at the Central Library located at 201 E Market Street. You may initiate your request by filling out and mailing the form to:City Assessor’s Office102 5th Street NEP.O. Box 911Charlottesville, VA 22902.
You may also stop by the City Assessor’s Office located at 102 5th Street NE to drop off the form in person.
Appeals should be made in writing, including the City’s Assessment Appeal Application, a Letter of Authorization if the appeal is being made by an owner’s agent, and any other supporting documentation that is appropriate. This documentation must include the reasoning behind the appeal and evidence that the most recent assessment (1) exceeds true market value, (2) is substantially inequitable to similar properties within your neighborhood, or (3) is not equitable based on factual discrepancies within our records, such as difference in square footage, difference in acreage, or improvement condition.
After your appeal application has been received, the assessor who valued your property will meet with you to review your property’s assessed value. This meeting may include a visit to your property for a physical inspection. Following this, the assessor will determine what change, if any, is appropriate. Notice of his decision will be provided to you within 30 days by mail. If you agree with the assessor’s decision, you will not need to take any further action. However, if you disagree with the assessor’s decision, you may proceed to the next step in the appeal process.
The second step, if required, is to request a review of the property’s assessed value by the Board of Equalization (BOE). The BOE is an independent panel of citizens, appointed to mediate when the property owner does not agree with the assessor’s decision in the first part of the appeals process. BOE hearings are scheduled within 30 days after the City Assessor’s Office receives a request for further review from the property owner. The property owner’s appeal application is provided to the BOE with any written evidence that demonstrates that the property’s value is inconsistent with similar properties, is assessed above or below fair market value, or is inconsistent with the physical features of the property.
Following their hearing and review of the appeal packet, the BOE will provide the property owner with their decision by mail within 30 days. At this point, any property owner who disagrees with the BOE decision regarding the assessed value of their property has the right to escalate their appeal to the Circuit Court.
The third and last step, if necessary, is to take your assessment appeal to the Circuit Court. At this point, the burden of proof falls entirely on the property owner. You will be required to provide evidence to the Court that substantiates your contention that the assessed value of your property is inequitable based on fair market value, the assessed value of comparable properties, or factual discrepancies with the City Assessor’s records. You will also be required to pay all associated court costs. Once the Circuit Court issues its decision, all parties are obligated to adhere to its findings and the appeal process ends.
The tax rate is set by City Council in the spring of each year. The formula to calculate your taxes is as follows: Assessment divided by 100 X Tax Rate = Annual Taxes.
Real estate valued at $100,000 the annual taxes are calculated as follows:
$100,000/100 = $1,000 x $0.95 = $950.
The semi-annual tax bill is calculated by dividing annual taxes by 2: $950/2 = $450. The tax rate is currently $0.95 per $100. City taxes are paid twice a year to the City Treasurer’s Office on June 5 and December 5, respectively.
Some home renovations or additions may qualify for a real estate tax exemption. The requirements to qualify for the program (2020):
Applications are available from the City Assessor’s Office.
The City of Charlottesville offers several programs that residents are encouraged to apply for. These programs are administered by the Commissioner of Revenue’s Office. Please call the Charlottesville Commissioner of Revenue’s Office at 434-970-3160 for assistance.
The stormwater utility fee is managed under the City’s Department of Public Works as a component of the Water Resources Protection Program and is unrelated to the assessment of real property. Please call the Stormwater Utility Administrator for any questions related to the stormwater utility fee at 434-970-3876. View a brief summary of how the stormwater utility fee is calculated by taking a look at the Stormwater Utility Fee Calculations (PDF).
According to State Code Section 3.2-65, all dogs older than 4 months of age are required to have a current rabies vaccination and purchase a dog license from the locality in which they live. The General Assembly made this decision to help prevent the spread of rabies in Virginia.
Whenever a vaccination occurs, the veterinarian is required to submit that documentation to your local Treasurer’s Office. If a dog license is not purchased within 90 days, our office will automatically send you a dog license application with instructions on how to purchase a license.
If your rabies certificate is expired, you will not have the option to purchase a renewal license for your dog. Please vaccinate your dog as soon as possible and then contact the Treasurer’s Office for assistance.
Dog licenses may be purchased from the City Treasurer’s Office and the Charlottesville-Albemarle SPCA.
In order to reduce or prevent congestion and hazardous traffic conditions in residential areas, to protect these areas from polluted air, excessive noise, and other adverse environmental impacts of automobile commuting, to protect the residents of these areas from unreasonable burdens in gaining access to their property, and to preserve the residential character of such areas and the property value therein (Section 15-201).
Residents of most affected households may obtain permits by application through the City Treasurer’s Office (970-3146; City Hall, 605 East Main Street, 1st floor). Please call the Treasurer’s Office in order to determine the necessary proof of residency and vehicle ownership requirements. However, certain specified multifamily households, such as apartment buildings, may have to apply for permits through an owner/ agent designated by the property owner. Again please call 970-3146 for details regarding specific addresses.
Both residential and guest permits cost $25 each; certain households, upon survey by the city traffic engineer, may be eligible for up to 2 no-charge permits if they are determined to not have off-street parking spaces. Please call the City Treasurer’s Office 434-970-3146 to determine if your household meets this definition.
For most single-family affected households, the number of permits available is 4 residential and 2 guests. However, please check with the Treasurer’s Office (434-970-3146) for the number available for your specific address. For multifamily properties, the number of available permits is determined by several factors, including the number of units. Permits are available on a first-come, first serve basis for affected households. Again, please call for more information.
Yes; in fact, city code requires that residential permits be surrendered whenever the holder of such a permit moves from that address. If you move away from a permit address and do not surrender your permit, you are locking up that space for any future residents or tenants of that property.
No; permits are available only to residents of these areas, and are not for sale to commuters, students, or other non-residents.
No, guest permits are for the use of bona-fide guests only, to be used by someone who visits the resident(s) at that household for a relatively short period of time and who needs a temporary place to park. Tickets will be issued to vehicles determined to be in violation.
Vehicles to which a residential permit have been issued may park only in the block and street designated on the permit itself, and may not park in any other zone, street, or block. Zone permits do not guarantee the right to a space, but only the right to park in a particular block of a particular street should the space be available.
Residential permits must be displayed in the lower left hand corner of the rear window (immediately behind the driver, at the bottom left). This placement aids enforcement. Guest permits must be hung from the rear-view mirror, with the address side facing out. Please note that tickets cannot be dismissed on the basis that a permit had been purchased but was not displayed properly in a guest’s vehicle.
$25 if the fine is paid within 96 hours of ticket issue. Fines double if not paid within this time period. Fines unpaid after a specified length of time will result in collective action by our office.
Residential decals, if destroyed or lost, may be re-issued within the same permit year, upon written explanation, satisfactory to the city treasurer, and upon payment of an additional $25 fee. However, please note that guest permits may not be reissued under any circumstances if lost, stolen, or destroyed.
If your residential permit is stolen from your vehicle, or destroyed in an accident, you must complete an affidavit certifying that fact and apply for a replacement permit (cost: $25). The treasurer’s office may request accompanying certification such as a police report or insurance claim.
A person who continues to reside at the same address, upon disposing of a vehicle for which a permit has been issued, may obtain a new permit for a replacement vehicle upon surrender of the previous permit and application for a new permit for the replacement vehicle. This transaction shall be deemed a "transfer" of the permit. The transfer fee is $2.
The current schedule for these efforts extends through December 2021. Key upcoming public input points include:
Throughout all tasks, the City and consultant team will facilitate conversations throughout Charlottesville. As a result of this extensive community process, the team will define a Plan that reflects the City’s commitment to equity and inclusion.
(All dates are preliminary dates, subject to adjustment.)
A meal is any prepared food and beverages offered or held out for sale by a restaurant or caterer for the purpose of being consumed by an individual or group of individuals at one time to satisfy the appetite, whether prepared in such restaurant or not.
The Meals Tax rate in the City of Charlottesville is six percent (6%) of the amount paid for prepared foods purchased in the City of Charlottesville.
The twentieth (20th) day of the month following the month in which the taxes are collected, or should have been collected, from the consumer. For example: Meals Taxes collected from consumers in January are due to be remitted to the City of Charlottesville on or before February 20.
No. The meal, or prepared food, is subject to the Meals Tax whether it is intended to be consumed on the seller’s premises or elsewhere and without regard to the manner, time or place of service.
It depends. Yes, for a caterer whose business is located in the City of Charlottesville, regardless of the place of service of the prepared food. No, if the caterer’s business is located outside of the corporate limits of the City of Charlottesville and regardless of the place of service of the prepared food. The Meals Tax is based on the locality in which the caterer is subject to the local business license (BPOL) tax. Code of Virginia, §58.1-3841
Alcoholic and non-alcoholic beverages sold for off-premise consumption in factory sealed containers are exempt from the Meals Tax. Charlottesville City Code §30-284. Beverages sold for on-premise consumption are subject to the tax.
A restaurant as defined within subdivision 9 of section 35.1-1 of the Code of Virginia is any place where food is prepared for service to the public on or off the premises. Restaurants include but are not limited to:
Also included on a limited basis are: Bakeries - if there is a sit-down area Colleges and Universities when selling to non-students or non-employees Hospitals and Nursing Homes when selling to employees and the general public Industrial Cafeterias when selling to the general public Food served from delicatessen counters at Convenience and Grocery Stores is also subject to the tax.
Yes. The following items, when served exclusively for off-premise consumption, are exempt from the Meals Tax:
(1) Factory-prepackaged candy, gum, nuts and other items of essentially the same nature.
(2) Pastry, dairy and snack food items, such as doughnuts, ice cream sold in greater than single-serving quantities, crackers, nabs, chips, cookies, and the like and items of essentially the same nature.
(3) Food sold in bulk.
(4) Alcoholic and nonalcoholic beverages sold in factory-sealed containers for off-premise consumption only.
(5) Any food or food product purchased with food coupons issued by the United States Department of Agriculture under the Food Stamp Program or drafts issued through the state special supplemental food program for women, infants, and children.
(6) Any food or food product purchased for home consumption as defined in the federal Food Stamp Act of 1977, 7 USC 2012, as amended, except hot food or hot food products ready for immediate consumption. The following items, whether or not purchased for immediate consumption, are excluded from the definition of food in the federal Food Stamp Act: sandwiches, salad bar items sold from a salad bar, prepackaged single-serving salads consisting primarily of an assortment of vegetables, and nonfactory-sealed beverages. Items (3), (4) & (5) are not affected by this item.
The following businesses are not subject to the Meals Tax, except for any portion or section of the business that contains prepared food and beverage operations:
• grocery store • supermarket • convenience store
The following purchases of food and beverages are exempt from the Meals Tax:
(1) Food and beverages furnished by food establishments to employees as part of their compensation when no charge is made to the employee.
(2) Food and beverages sold by day care centers, public or private elementary or secondary schools or food sold by any college or university to its students served on site and paid for as a part of a tuition, meal or similar plan.
(3) Meals when used or consumed and paid for directly out of public funds by the Commonwealth of Virginia, any political subdivision of the Commonwealth, or the United States.
(4) Food and beverages furnished by a hospital, medical clinic, convalescent home, nursing home, home for the aged, infirm, handicapped, battered women, narcotic addicts or alcoholics; or other extended care facility to patients or residents thereof and the spouses and children of such persons.
(5) Meals furnished by a college fraternity or sorority to its members.
(6) Food and beverages furnished by a public or private nonprofit charitable organization or establishment or a private establishment that contracts with the appropriate agency of the Commonwealth to offer meals at concession prices to elderly, infirm, blind, handicapped or needy persons in their homes or at central locations.
(7) Meals sold by a nonprofit educational, religious, charitable or benevolent organization the first three (3) times per calendar year, and beginning with the fourth time, on the first one hundred thousand dollars ($100,000.00) of gross receipts per calendar year from sales of food and beverages (excluding gross receipts from the first three (3) times), as a fund-raising activity, the gross proceeds of which are to be used exclusively for nonprofit educational, charitable, benevolent, or religious purposes.
(8) Food and beverages sold through vending machines.
(9) Served by churches for their members as a regular part of their religious observances.
(10) Any other sale of a meal which is exempt from taxation under the Virginia Retail Sales and Use Tax Act (Code of Virginia, § 58.1-600 et seq.), or administrative rules and regulations issued pursuant thereto.
The Virginia Code, § 58.1-3840, provides the following regarding gratuities:
No such taxes on meals may be imposed on:
(1) The amount paid by the purchaser as a discretionary gratuity; or
(2) That portion of the amount paid by the purchaser as a mandatory gratuity or service charge added by the restaurant in addition to the sales price of the meal, but only to the extent that such mandatory gratuity or service charge does not exceed 20% of the sales price; or
(3) Food and beverages sold through vending machines or on any tangible personal property purchased with food coupons issued by the United States Department of Agriculture under the Food Stamp Program or drafts issued through the Virginia Special Supplemental Food Program for Women, Infants, and Children.
The Commissioner of the Revenue is required by law to assess vehicles by means of a recognized pricing guide. The pricing guides utilized by the City of Charlottesville are the National Automobile Dealers Association (NADA) official used car guide and the official older used car guide. Clean trade-in is the value taken from these books. If a vehicle is not listed in the guide, the assessment will be based on a depreciated prior-year NADA Clean Trade-in Value and if none listed then a percentage of purchase cost or a percentage of MSRP.
The pricing guide utilized for motorcycles is the National Automobile Dealers Association Motorcycle appraisal guide. The value taken is clean trade-in.
For trailers, the assessed value is based on a percentage of the original cost.
The personal property tax rate is established by the Charlottesville City Council. The tax is figured by multiplying the property’s assessed value by the tax rate. The current personal property rate is $4.20 per $100 of assessed value. The current rate for machinery and tools is $4.20. Mobile homes are assessed at the real estate tax rate which is currently $0.95.
The City of Charlottesville is one of several localities in Virginia with the authority to collect personal property taxes on a pro-rated basis. In general terms, a vehicle’s tax will be prorated on a monthly basis based on the number of months it has a situs in the City of Charlottesville or is owned by the taxpayer. Boats and business equipment are not prorated.
If you move out of state or into another prorating locality in Virginia or sell your vehicle, you are eligible to have your personal property tax bill prorated. You may receive either a credit or a refund of taxes paid for the portion of the year your property was not located in Charlottesville.
Personal property taxes are billed in two installments. The first installment, which includes your city vehicle license fee, is due June 5. The second installment is due December 5.
The City of Charlottesville does not require automobiles to display a decal. All vehicles with active license plates will be charged a city license fee. This fee will be included in the first installment of personal property taxes.
If you have changed your vehicle information at DMV to reflect a garage jurisdiction of Charlottesville, this information should be forwarded to the Commissioner by DMV. If you have not changed this information at DMV, contact the Commissioner’s Office immediately. You should also register with the Commissioner’s Office for personal property tax within 30 days of moving here.
The Virginia Department of Motor Vehicles and the Commissioner of the Revenue must be notified within 30 days. This is the legal responsibility of the citizen, not that of the motor vehicle dealer or new owner. You may notify the Commissioner of Revenue’s office by using our online web form.
Virginia law requires you to register with the locality of your jurisdiction within 30 days of purchasing (or otherwise becoming the owner) of a vehicle.
Under the Service Members Civil Relief Act, active-duty military personnel are subject to state and local taxation only in their home of record. If you maintain the City of Charlottesville as your legal residence and your vehicle is registered in Virginia you would be liable for personal property tax regardless of where you may be stationed or where your vehicle may be garaged or located during the tax year. If you and your spouse are in Charlottesville by virtue of military orders, you would not be liable for personal property tax. Any service member requesting an exemption from personal property tax will be required to submit a copy of their most recent leave and earnings statement.
If you are a full-time student attending an institution of higher learning in Charlottesville, you would not be liable here if you are paying a personal property tax on the vehicle in your domicile. If you are a resident of Charlottesville attending college elsewhere, you are liable for personal property tax here.
Tax returns should be mailed to:Commissioner of the RevenueP.O. Box 2964Charlottesville, VA 22902
Checks should be made out to: Treasurer, City of Charlottesville.
Virginia individual income tax returns are due May 1. Estimated tax vouchers are due May 1, June 15, September 15 and January 15.
Accelerated refunds are no longer available as of December 31, 2016. Allow 3 to 4 weeks for processing of electronically filed returns. Allow up to 8 weeks for processing of paper returns. Refunds can be issued by direct deposit into a checking or savings account or by paper checks. Filers must specify which option they prefer and enter a date of birth on their returns.
Yes, to pay by credit card you can call 800-2PAY-TAX or pay through the Official Payments website. The jurisdiction code for the Commonwealth of Virginia is 1080. The company processing the payments will charge an additional fee. Please be sure to fill in the oval on line 30 of your return to indicate you have chosen this method of payment.
In response to the impact that COVID-19 is having on businesses in the Charlottesville community, the Community Investment Collaborative (CIC), with funding from the City of Charlottesville and the County of Albemarle, is launching the Business Recovery Fund microloan program. Read more about the Fund HERE .
Online applications will be available beginning Friday, April 24th, 2020: Business Recovery Fund application
The webinars are free and open to all area businesses, but pre-registration is required. They will be conducted via Zoom. After your registration is received, we will send you a link for the Zoom meeting.
REGISTER FOR WEBINAR HERE
Charlottesville Circuit Court, General District Court and and J&DR Courts are hearing criminal cases as scheduled.
Remains CLOSED to walk-in customers. TIME IS OF THE ESSENCE matters may be addressed BY APPOINTMENT ONLY by contacting Llezelle A. Dugger, the Clerk of Court, at firstname.lastname@example.org or 434-970-3764. Email requests are preferred. The office is taking telephone calls from 8:30 a.m. to 4:30 p.m. and has extended free access to its land and probate records by secure remote access during the closure of our office. For any business that currently has a paid subscription, that subscription will be extended for the period of time we are closed to the public.
The Clerk’s Office will remain open. Only emergency and essential cases will be heard during the Declaration of Judicial Emergency ordered by the Virginia Supreme Court. Video bond hearings, arraignments, and protective orders will still be heard weekdays at 10 a.m.
Neighborhood & Development Services (NDS) and the Department of Public Works (DPW) are closed to the public during this unprecedented time, to minimize the spread of CoViD-19 within our community. Until further notice, the below process will be adopted for the acceptance and processing of permits and parking placards.
Permits should be submitted no later than 7 days prior to the start of a project. We have been somewhat lenient on this requirement in the past. At this time, we shall enforce this requirement so we can receive payment for the permits via mail and process the permit(s) and placard(s) to you electronically. It is imperative that you provide a legible email address on the permit, where you can receive the digital permit(s) and placard(s).
The city is working on implementing an online payment process for future submittals, but we do not have an expected date for completion. Until then:
Thank you for working with us during this time and we look forward to implementing lessons learned from this event and working with you in the future.
The Charlottesville Fire Department is taking measures to protect our personnel to maintain the essential emergency services to our community. Please consider the following changes:
The Neighborhood Development Services team has published a new Frequently Asked Questions document outlining the process for our continued review of development applications and permit requests. This document contains all the contact information needed to most efficiently engage our staff.
Beginning Friday May 1, 2020, Neighborhood Development Services will have document drop off hours from 10 a.m. to 12 p.m. each Friday. The Market Street door to City Hall will open on Friday from 10 a.m. to 12 p.m. for document drop off only. Applicants will have the opportunity to enter the building, place items on the conference room table and then exit the building.
Items dropped off should be bound and contain a cover document with the following information: project name, project number, city contact, applicant name and contact and detailed description of the materials in the packet.
Interaction with staff to confirm application requirements, fees and other items must be performed in advance of this drop off time frame by calling 434-970-3182 or contacting your project contact. There will be no face to face technical support available on site during these drop off opportunities.
Parks & Recreation - We are currently only servicing customers online and via email at email@example.com or over the phone at (434) 970-3260, Monday – Friday, 8:00 am – 5:00 pm.
The City’s goal is to balance public safety with public health. The City is sensitive to the needs of the community and has implemented an educational and informational approach that supports the Governors’ Executive Orders. This includes informing the community that unnecessary person-to-person contact increases the risk of transmission and community spread. These measures are being taken to mitigate negative, public health outcomes associated with COVID-19.
As conditions change during Phase 2, the City will continue to explore the possibilities of re-opening additional park facilities and amenities that align with the required safety precautions. The following remain CLOSED:
The Charlottesville Police Department is suspending front counter services and closing our facilities to the public. Re-opening dates have not yet been determined. In-person requests for police reports, fingerprinting services, and taxi cab license registrations will be suspended until further notice. The following services will continue: sex offender registrations and updates.
During this time, you can request police reports and crash reports by:
Email: RecordsTeam@charlottesville.gov Phone: (434) 970-3280 Fax: (434) 970-3233 Mail: 606 East Market Street, Charlottesville, VA 22902, ATTN: Records
As a proactive measure to prevent the spread of the COVID-19 virus, the Charlottesville Police Department will modify its responses to non-emergency calls. A return to full services will be determined at a later date.
What this means: CPD will continue to respond to emergency calls. However, we will be expanding our online and Telephone Reporting Unit (TRU). Beginning May 11, 2020, the TRU will be staffed by police officers between 8 a.m. and 8 p.m. Monday through Saturday. Online options will still be available for most non-emergent reporting 24 hours a day, 7 days a week. You can reach our TRU officers by calling our regional Emergency Communications Center at (434) 977-9041. For your convenience, you may report incidents online.
Our Mailing address is:
Charlottesville Commissioner of the RevenueP.O. BOX 2964Charlottesville, VA 22902
Online payment options for meals and lodging taxes are available at www.charlottesville.gov/COR.
434-970-3160 or firstname.lastname@example.org
434-970-3170 or email@example.com
To contact the Charlottesville Department of Social Services to apply, renew, or report a change for programs such as SNAP, TANF, and Medicaid, you may submit your request and/or documents:
If you need to replace your EBT card, please contact: 1 866-281-2448
In case of an Adult Protective, Child Protective, or Foster Care Emergency, please contact us by telephone: (434) 970-3400
*** If someone is in Imminent Danger, Please Dial 911 Immediately ***
On Saturday, April 11, CAT will implement its "Lifeline" reduced service schedule. The new Lifeline schedule will provide service once every 60 minutes on the majority of CAT routes. The new schedule will ensure that passengers who rely on CAT for their essential travels will not be disconnected.
Route 4 during AM peak, and routes 2, 5, 7, and the Trolley will continue to have better than 60-minute service, connecting essential workers to medical facilities and hospitals.
CAT is reducing its service schedule to ensure the safety of their employees and passengers, while continuing to provide the community with essential trips. The new schedules can be found on the CAT homepage.
Additionally, to prevent large groups from gathering and maintain safe social distancing, CAT will modify the Downtown Transit Station hours. Beginning Monday, April 13, 2020, the Downtown Transit Station will open from 9AM to 3PM, Tuesdays and Thursdays only.
Public Works (Specifically Trash & Recycling) - At this time, the City’s trash and recycling service continues to operate on its normal schedule with the following minor adjustments:
Treasurer - Passport and DMV Select Services are currently suspended.
The Department of Utilities has resumed normal operations and Utilities employees have reported back to the workplace. However, our office remains closed to visitors. When customers contact the Utility Billing Office for service appointments, they can expect brief preliminary questions regarding their current health and potential exposure to the virus. When field technicians arrive at a customer’s home, they can expect that the technician may be wearing appropriate personal protective equipment. This equipment may be used when performing certain services that require the technician to enter the interior of the home. The field technician will request that everyone follow CDC best practices for appropriate social distancing.
Voter Registration Office - The Office of Voter Registration and Elections is currently closed to the public, but is staffed from 10:00AM to 3:00PM, Monday through Friday to answer phones and email. Preparations have begun for the upcoming Dual Primary, which has been postponed to June 23 by the Governor. Charlottesville voters will be informed as further guidelines are received from the State and Department of Elections.
Most voters may submit an absentee ballot application online at the Department of Elections website. Due to COVID-19, it is strongly recommended that voters request a mailed absentee ballot using reason code 2A on the application. We will also accept applications via regular mail, email and fax (434) 970-3249. For the Primary, please indicate whether you would prefer a Democratic or Republican ballot. In-person absentee voting is now set to begin on Friday, May 8.
The deadline to register to vote for the June Primary remains Monday, May 18. Most voters can register to vote or update their registration online using the Citizen Portal.
Please contact Voter Registration at (434) 970-3250 with any questions or if you would like to request a paper registration or absentee ballot application.
The City of Charlottesville Emergency Medical Services (EMS) Cost Recovery program includes compassionate billing provisions. If the patient is a City resident, he/she will not be responsible for any balance due once all applicable insurance payments have been collected. If the patient is not a City resident and cannot pay, he/she may request a hardship waiver form and will not have to pay. All patients will be treated and transported regardless of the ability to pay.
All patients will be treated and transported. This program will not change the ambulance service provided to anyone in the City of Charlottesville, regardless of insurance coverage or any other factor. The City of Charlottesville will not deny service to those with delinquent accounts. Billing does not occur until after service has taken place. Emergency responders who respond to a call will have no knowledge of who has paid and who has not paid.
The City is committed to utilizing a significant amount of this revenue source to provide operational funding to the Charlottesville-Albemarle Rescue Squad (CARS). This funding stream will allow our dedicated volunteers to place a greater focus on providing top-notch emergency medical care to our community and spend less time on administrative activities. Emergency Medical Services (EMS) Cost Recovery Program funds will also help offset the rising costs associated with the provision of EMS services in the City.
Yes. The cost of providing Emergency Medical Service (EMS) services continues to rise and the Charlottesville-Albemarle Rescue Squad (CARS) will still need the public’s support. For more information and the ability to donate, please visit the CARS website.
Emergency Medical Service (EMS) Cost Recovery is the process of obtaining financial reimbursement for the cost of providing medically necessary ambulance transportation. Medicaid, Medicare and most private and employer-sponsored health insurance policies provide for payment for ambulance transport. For more information on prehospital EMS services, see the National Highway Traffic Safety Administration’s Office of EMS Information (PDF).
Emergency medical calls account for a large percentage of the total number of emergency services calls in the City. For example, in 2016, there were over 5,000 EMS incidents in the City and 54% of Charlottesville Fire Department responses were for Emergency Medical Service (EMS) incidents. As the need for emergency medical services continues to grow, the City, like many other localities, is seeking ways to fund these services without relying solely on local tax revenue or donations to local volunteer agencies. EMS Cost Recovery permits localities to recover system costs from those individuals who benefit directly from EMS delivery, including non-City residents, with the vast majority of the costs collected from Medicare, Medicaid and insurance companies.
The EMS Cost Recovery program will be utilized to support the volunteers at the Charlottesville-Albemarle Rescue Squad (CARS), will provide a funding stream to support additional Charlottesville firefighters to staff ambulances in the City, and will support the acquisition and deployment of sophisticated EMS equipment.
No one will ever be denied emergency service because of the Emergency Medical Services (EMS) Cost Recovery Program. If a patient calls 911 but is not transported, there is no charge. City residents covered by Medicare, Medicaid, or private insurance will not be billed for any balances due after applicable insurance payments have been collected. City residents without insurance will not be billed at all. Non-city residents, in cases of hardship, may apply to the City for a hardship waiver once all applicable insurance payments have been collected.
Yes. Both CARS and Charlottesville Fire Department staffed ambulances will bill for service as part of the Emergency Medical Services (EMS) Cost Recovery Program.
The City estimates that between 1 and 1.4 million dollars will be recovered annually. These funds will be used to support and strengthen the City’s combination of volunteer-career Emergency Medical Services (EMS) transport system.
Nearly 80% of Virginia residents live in localities that bill for Emergency Medical Services (EMS) transport. Nationally, that percentage approaches 85%. Many other localities in Virginia are currently considering this type of EMS Cost Recovery. More than 40 cities, counties, and towns in Virginia currently bill for emergency ambulance transport to recover expenses and offset system costs. Localities in our region that bill for service include:
The City of Charlottesville has contracted with a billing company, Digitech Computer, to handle the Emergency Medical Services (EMS) billing process. Once patient information is collected, a claim form will be forwarded to the patient’s insurance provider, Medicare, or Medicaid.
Fees for ambulance transport range from $500 to $850 per transport, depending on the level of Emergency Medical Service (EMS) care required by the patient. Rates are established by City Council. For more details, see the EMS Fee Schedule (PDF).
No. Fees are recovered only if a patient is transported.
No. Emergency Medical Services (EMS) first-response will remain a core service provided by the Charlottesville Fire Department. There is no fee for EMS first-response services. Fees are only recovered if a patient is transported in an ambulance to the hospital.
The City’s billing company, Digitech Computer, has customer service representatives to handle your billing and insurance questions that can be reached by calling 888-447-9809.
Unfortunately, health insurance premiums continue to rise regardless of whether or not a community decides to bill for Emergency Medical Services (EMS) transports. Factors including the rise in prescription drug prices, the rising costs of hospitalization, an aging population, and litigation have resulted in escalating healthcare costs. Despite the steep increase in healthcare costs, ambulance transport costs represent less than 1% of health care expenditures. Many other local governments in Virginia have implemented similar EMS Cost Recovery programs, and they have reported no evidence that EMS billing increases health insurance premiums.
Safer and Healthier Neighborhoods
You must be a City resident.
Call the Fire Department’s free smoke alarm information and contact number at 434-970-3245.
Your name, address and phone number will be logged into a request log. Charlottesville Fire Department personnel will then contact you by telephone to schedule an appointment convenient for you to install your smoke alarm(s). Due to a large number of requests, you should anticipate a 24 to 48 hour time period before being contacted. Please be patient, we are using our on-duty firefighters to install the alarms as quickly as possible. Note: This program is not designed to replace the responsibility that landlords have to their renters to provide smoke alarms as outlined in the City Code.
Section 3 applies to U.S. Department of Housing and Urban Development (HUD)-funded Public and Indian Housing assistance for development, operating, and modernization expenditures. Section 3 also applies to certain HUD-funded Housing and Community Development assistance (such as CDBG and HOME programs) for housing rehabilitation, housing construction, and other public construction.
Section 3 residents and Section 3 businesses are eligible to receive a Section 3 preference. Qualified residents or businesses seeking a Section 3 preference must certify or submit evidence of qualification.
A public housing resident or a low to very low income person residing in the City of Charlottesville or the Charlottesville metropolitan area in which the Section 3 covered assistance is expended. Note: The Charlottesville metropolitan area includes Albemarle County, Virginia; Greene County, Virginia; Fluvanna County, Virginia; and Nelson County, Virginia. Residents within the listed counties are offered a preference only when the Section 3 covered assistance is expended within these areas. Preference/priority will be provided to City of Charlottesville residents.)
Residents seeking certification must meet the household income guidelines for a low or very low-income person. See CDBG/HOME page for current income limits.
A business that:
If you are a business seeking certification you may register online or via the Section 3 Business Registration Form. Please Note: Businesses that register that they meet the definition of a Section 3 business will be required to provide verification of their eligibility to the City of Charlottesville at the time of bid/offer/proposal submission.
To search for a self-certified Section 3 business, please visit the HUD website.
To get started, visit our Employment page to access a current list of Job Opportunities and to create an account. Please remember to keep a record of your username and password once you have set up an account. You will need to input this information exactly as it was originally entered in order to login to check the status of your application, update your contact information, or to apply for other positions.
The online system will allow you to submit an application until 4:59 pm (Eastern Standard Time) on the deadline date. At that point the job announcement will be automatically pulled from our employment website. If you are completing an application and the deadline passes you will not be able to complete the submission. Positions which have ’Open Until Filled’ or ’Continuous’ listed as the closing date will be open to applications until enough qualified applicants are received to begin the interview process or until all positions have been filled. At that point, the job announcement will be pulled from our employment website. Apply as early as possible to assure you are considered for those job openings.
Yes; visit our Jobs Board website. Click the "Menu" button on the top left, and then select "Job Descriptions." Use the search box to find a job title you are interested in and then select the title. Above the General Summary in each job description you will find a link that says "Subscribe." This link will take you to the Job Interest Card. If you complete the required fields, you will receive an email when the position is posted on the Jobs Board under Job Opportunities. You may also use the "Notify Me for Future Jobs" link in the "Menu" on our City Jobs Board website which will allow you to select a certain type of job categories; Select the categories that interest you, and then select "Subscribe."
The Virginia Employment Commission has computers available for job seekers. In addition, any of the Public Libraries in the Charlottesville area will have computers available for use by the public, as well as the Downtown Job Center located in the basement of the Central Library. Be prepared to sign up to use a computer, and note that there may be a time limit.
You can check the status of your application(s) by signing-in to your account; Click on "City of Charlottesville Jobs Board," "Menu" and then "Applicant Login."
You must click "Save" in each section to retain the information you have entered. If you close your browser prior to clicking "Save", you will lose any information you entered after the last time you clicked "Save." If at any time you need to exit out of the application form, click the "Save" button at the bottom of the form. You can return to your application later by logging into your account under "Applicant Login."
You may attach a resume to your application during Step 1 of the application process after listing references.
*Please note that resumes will not be accepted by fax, email, or postal service. Submitting a resume is not a substitute for submitting a completed online application.
Yes. Once you have completed your online application, you can apply for multiple positions that are currently open. Please remember to update your application as needed regarding your work history, contact information, or other relevant information changes.
After you have submitted your application, you will see a link to ’Click here for a printable version of the application you just submitted.’ You may print from that link.
No. As with any position, once a closing date has passed, no application will be accepted. Please continue to visit our site and apply for new jobs as they become available.
No. Once an application has been submitted for a specific position you will NOT be able to make any changes to it. Should you need to make changes to a submitted application you must email Human Resources, prior to the position closing, indicating that you wish to invalidate your application and submit a new one. Once a position has closed no changes can be made to that specific application.
No. You must submit a separate application for each position in which you are interested.
For positions with a fixed closing date, all applications received that meet the minimum qualifications will be sent to the authorized Hiring Manager(s) where they will be evaluated and a decision made as which applicants to select for interviews. The volume of applications received varies per job and can be large, and the screening process may take several weeks.
Requests for reasonable accommodation by applicants may be made by submitting a written request to the Human Resources Director at the address below, prior to the job closing date or prior to the event for which an accommodation may be needed:City of CharlottesvilleDepartment of Human Resources605 E Main StreetP.O. Box 911Charlottesville, VA 22902
You may also contact the Human Resources Department by calling 434-970-3490 or email Human Resources to begin the request for reasonable accommodation procedure.
Yes. The City does not have blanket exclusion for offenders. However, convicted felons cannot be hired for certain positions due to requirements by state or federal law. For example, certain positions in our Social Service and Human Services departments cannot be filled by applicants that have been convicted of specific barrier crimes as required by state or federal law.
Applicants with criminal histories will be assessed on an individual basis with respect to time, circumstances, seriousness, and the extent to which the offense is related to the job for which you are applying. To provide support services for ex-offenders, the City partners with OAR: Jefferson Area Community Corrections.
In accordance with federal, state, and local law, the City of Charlottesville conducts job related background checks and pre-employment drug tests of applicants who reach the final stages of the employment selection process. Background checks may include but are not limited to: confirmation of education, training and experience; criminal history; credit history; driving records; and reference checks, and are dependent on the nature of the position sought and the public duties associated with such position.
Applicants will be asked to sign a release authorizing the City to conduct the necessary background checks for their position. For certain positions, a conditional offer of employment may be made prior to completion of a drug test and all applicable background checks. All applicants who receive a conditional offer of employment with the City will be required to pass all of the pre-employment background checks including a pre-employment drug test. A decision as to whether the offer will be confirmed shall be made after the results of the background checks and drug test are reviewed.
Some City positions require employees to drive either a City or personal vehicle to perform an essential duty of their job. When applying for a position that requires driving, you may be asked specific questions about your driving experience, driving record, specific convictions, or points balance. Applicants selected for positions that require driving will be asked to provide a certified copy of their DMV driving record and must meet the City’s driving eligibility requirements.
At a minimum, to be eligible to be a driver with the City, you must have:
In addition to the driving standards outlined above, depending on assignment, City drivers must comply with all special provisions that may apply for certain positions based on State statutes, licensing boards, operation of emergency vehicles/equipment, etc. Some positions may have more stringent requirements and a determination will be made based on those standards.
Prior to starting employment with the City, your driving records must be approved by the hiring manager, who may consult with Risk Management. Authorized City drivers are subject to ongoing driving record status monitoring through DMV, for the duration of time that driving remains necessary to perform essential job duties. Additionally, if you are required to operate personal vehicles for City business, proof of valid automobile insurance coverage must be submitted. A complete copy of the City’s Vehicle Use Policy can be provided upon request.
The Virginia Employment Commission (VEC) has a Workforce Center where many resources and services are available. This office is located at:2211 Hydraulic RoadCharlottesville, VA 22901
The office phone number is 434-984-7630.
You must contact Charlottesville City Schools directly. For more information, please call 434-245-2400.
CAFF parents can be single, married or co-cohabiting couples. They are financially stable, have adequate bedroom space and meet all state required criminal clearances. They have a love of children and believe in the unique potential of every child. They provide children with guidance, structure, supervision, safety, and discipline. CAFF parents appreciate being part of a supportive system of other parents and professionals working together to changes the lives of children.
Contact the Recruitment Specialist by phone, 434-970-3735 or email Marnie Allen and introduce yourself. You will then be invited to attend an orientation session that will give you a brief overview of the process and our program. After attending orientation and completing an application you will be required to complete approximately 27 hours of pre-service training. During the pre-service training you will meet with a Family Assessment Specialist to complete a home study and other required paperwork.
The children range in age from newborn to 18 years. The majority of the children we work with are survivors of abuse and neglect. Many of them also may have:
These children represent a variety of racial and ethnic backgrounds.
Foster care is the provision of temporary care and services for a child who cannot presently remain in their own home.
A child’s stay in foster care may be as short as overnight or may be much longer. Some children in foster care become permanent members of a family or are adopted. Each child’s journey is unique but is important to understand that the goal of foster care is for a child to be reunified with his family.
Yes, in most circumstances a child’s family remains involved with their child while they are in foster care. CAFF Case Managers and or Department of Social Service Social Workers will help coordinate contact and visits. Regular contact with their biological families is very important. Foster parents have a big role in supporting a child’s connection with their family.
It typically takes a family between three and four months to become a CAFF foster parent after completing all in-service training. The time can vary depending on how quickly families complete the requirements.
IT recommends using Zoom for your interview(s) with the Waiting Room feature enabled. Zoom’s Waiting Room allows the meeting host to control when a participant joins. You can meet with one person while another waits in the virtual waiting room, and then allow the person waiting to join the meeting when appropriate.
You may continue to use Webex if you pay for the license. If you would like to set that up, please contact IT.
Teams should be used for all internal meetings between City employees.
Microsoft Teams has many capabilities for online collaboration:
The easiest way to schedule a Teams meeting is to use Outlook
Yes, Teams has the capability to invite guests if they have a valid email address. Invite them by entering their full email address in the To field when scheduling a Teams meeting.
No, Teams only allows participants to join a meeting via computer or the Teams mobile app. If you have accessibility needs, please contact IT for assistance.
Zoom should be used when hosting a meeting when participants who are not City employees are involved, or when other participants do not have access to email. If you need to host a public meeting or webinar please contact Brian Wheeler, Director of Communications.
Yes, we recommend using Zoom for any meetings involving external users.
Yes, when you receive a Zoom meeting invitation there are phone numbers to call based on which country you are in. NOTE: if you dial a toll number, carrier rates apply. Instructions to join will be presented once you dial the number
Additional Zoom licensing can be purchased for a fee assessed per month per license. Please contact your supervisor (or contact IT if you are a supervisor) to acquire one.
The Charlottesville Human Rights Ordinance is a part of City code which defines how human rights are protected within the City of Charlottesville. It also specifies the roles that the Office of Human Rights and the Human Rights Commission in enforcing those protections. The Human Rights Ordinance states that:
It shall be unlawful and a violation of this article for any person, partnership, corporation or other entity to engage in discrimination in housing, employment, public accommodations, credit, and education on the basis of race, color, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, marital status or disability.
Under the Human Rights Ordinance, the term "unlawful discriminatory practice" includes conduct in violation of any comparable Virginia or federal statute or regulation governing unlawful discrimination.
Human Rights are life activities that all people should have the freedom to pursue without fear of discrimination or harassment.
The Human Rights Commission (HRC) is a group of volunteers appointed by City Council to promote an inclusive, empowered, and diverse community through community education and engagement, as well as enforcement of the Human Rights Ordinance. The HRC also reviews City policies and provides recommendations to City Council for changes in policy that promote and protect human rights. View more information on the Commission page.
Once registration has concluded, you may view the posted schedule.
Teams can register in our Competitive or Recreational League.
Registration covers the cost of the 8-game season plus playoffs for qualifying teams, two trained referees, and 10 team tee-shirts.
Call (434) 970-3593 to reach the Inclement Weather Hotline. Games canceled due to inclement weather are rescheduled by Charlottesville Parks & Recreation Athletics the day after the cancellation.
Please contact Parks and Recreation for registration information.
The cost of registration covers an 8 game season plus playoffs for qualifying teams and 15 shirts for your team.
No. The Charlottesville Parks and Recreation Athletic Staff will provide balls for each game.
Please contact Parks and Recreation for season start dates.
Leagues include Men (Mondays/Tuesdays) and Co-Rec (Wednesdays/Thursdays). The Z4 League (Wednesdays) is for players 40 years of age and older. Divisions are split up by skill level.
The Athletics Department reserves the right to move any team to balance the league or split the league into more divisions. Past performance and rosters are used to help make decisions.
All players have a high level of softball experience and are playing to win. Highly competitive atmosphere. 50% of the team or more has USA Softball Tournament experience. Men’s League Elite teams will swing composite bats.
Designed for softball enthusiasts who are applying their skills in a competitive environment. Less than 50% have USA Softball Tournament experience.
Designed for players seeking a purely recreational, just for fun experience. Players are new to softball or have lower levels of experience. A social/leisure setting is desired over competition. There are few or no USA Softball Tournament players on the team.
Registration covers the cost of the 10 or 12 game season plus playoffs for qualifying teams, one trained umpire, lined fields, and balls/bats provided at the games.
The Charlottesville Retreads welcomes men 55 years of age and older and ladies 40 years of age and older. For more information please visit the Charlottesville Treads website.
Contact Parks and Recreation to find out when you can register your team.
There are singles and doubles League options. In addition, in an effort to ensure parity, leagues will be broken up by skill level.
Contact Parks and Recreation to find out when the start of the season is.
Call 434-970-3593 to reach the Inclement Weather Hotline. Games canceled due to inclement weather are rescheduled by the Athletics Office the day after the cancellation.
Register activity number 220201 by one of the following methods:
Practice time slots are selected by the coach. Your coach will call and inform you about your practice/game schedule.
All interested coaches should email Chris Carr, Athletics Program Manager or call him at 434-970-3271. You will need to attend the coach’s meeting and pass a criminal background check.
The cost of registration covers jerseys, equipment at practices, and all games/practices.
The cost of registration covers:
No. The Charlottesville Parks and Recreation athletic staff will provide balls for each game.
All interested coaches should email Chris Carr, Athletics Program Manager. You will need to attend the coach’s meeting.
Yes, all families that live in the City of Charlottesville are eligible for the scholarship program through an application.
Jerseys are available in youth or adult sizes. Please check the NFL Flag Football Jersey Chart (PDF) before marking down the size for your child.
Get directions to the Procurement and Risk Management Office.
Please call 434-970-3860 to request an appointment to visit with a member of the staff.
Complete the on-line vendor registration process found on this Web site under "Vendor Registration" and select all commodity codes that describe the goods and/or services that your company provides.
The City of Charlottesville’s purchasing process is a combination of centralized/decentralized system, with set thresholds. Learn more on our Bidding Process page.
The City’s website includes a list of government offices. The Contact List (PDF) for City department contacts includes the contact person’s name, contact information and goods/services most recently purchased. For goods and/or services that are not expected to exceed $100,000 contact the Department Contact Person on this list.
For purchases expected to exceed $100,000, you can contact Procurement’s Central Buyer assigned to the department by emailing Procurement and Risk Management.
Solicitations are advertised by posting of a written notice on the Procurement "Bids & Proposals" page and may also be advertised in a local paper of general circulation and/or posting in eVA under the Virginia Business Opportunities (VBO).
The City’s licensing information is available on the Commissioner of the Revenue’s page.
Bonds are normally not required for projects estimated to cost less than $100,000. The Purchasing Agent, however, may require a bond if s/he believes it is in the City’s best interest. Bonds may be issued by an approved surety firm, be in the form of a cashier’s check, or, with the prior approval of the City Attorney, be in the form of an irrevocable letter of credit from an approved financial institution.
No, in accordance with the Virginia Code, the City is unable to grant preferences or set-asides.
View the City of Charlottesville’s Vendor Appeal Procedures (PDF).
Yes, this is typically done by the Magistrate and is in effect for 72 hours or until the next day court is in session.
No fee is required.
The Clerk’s Office opens at 8:30 am and closes at 4:30 pm It is suggested to arrive as early in the morning as possible in order to complete the paperwork and have the petition reviewed by the judge.
You should expect to spend at least a couple of hours. Arrive as early as possible and go directly to the Clerk’s Office. At that time we can assist you by contacting the Victim/Witness Office associated with the Commonwealth Attorney’s Office.
You may go to the Magistrate’s Office and testify under oath as to why you were unable to petition for the Preliminary Protective Order and why a Protective Order is still necessary. You will be asked to fill out a written statement (affidavit). If you have any questions please call the Magistrate’s Office at 434-977-0220.
You do not need an attorney to file a Preliminary Protective Order. The Commonwealth’s Attorney’s Office, Victim/Witness Office or the Clerk’s Office can assist you in preparing the paperwork, but cannot provide legal advice. If you would like to hire an attorney to represent you at your hearing where both parties are before the judge, you may do so.
If you choose to have an attorney represent you, you may hire your own. If you cannot afford an attorney to help you, you may contact Legal Aid and ask for assistance.
If you are the victim of domestic violence, you may qualify for free legal services. For more information, contact
Protective Orders are legal documents issued by a judge or a magistrate with the intent to protect the health and safety of someone who has been injured or threatened by another person. In Virginia, there are three kinds of protective orders that are intended to protect you and others:
If you are under 18 years of age, this filing information does not apply to you. Go to Virginia’s Judicial System website for assistance with Protective Orders. You can also call the Juvenile Domestic and Relations Court at 434-979-7165 with questions.
If you are in immediate danger, please call 911. If this is a non-emergency question please call the Police Department at 434-970-3280 or the Magistrate’s Office at 434-977-0220.
The Magistrate’s Office is located in the Albemarle Charlottesville Regional Jail at:160 Peregory LaneCharlottesville, VA 22901
You may go to the Magistrate’s Office to obtain an Emergency Protective Order. This order will last only 72 hours or until the next day court is in session. If you need longer protection, you must ask the court for a Preliminary Protective Order. The Magistrate’s Office is open 24 hours a day, 7 days a week. You may call the Magistrate’s Office at 434-977-0220.
The Charlottesville General District Court is located at:606 E Market StreetCharlottesville, VA 22902
You may call the Charlottesville General District Court at 434-970-3366 or 434-970-3386.
The Charlottesville Commonwealth’s Attorney’s Office has a Victim/Witness Division with advocates who can assist you. The Court Clerk can call an advocate to assist you when you arrive. Victim/Witness can also be reached by calling 434-970-3176.
Anonymous, confidential, 24/7, V/TTY available, sexual assault/domestic violence resources:
The court will need a full description of events that led you to seek a protective order. If you used the I-CAN! Virginia online system, bring the affidavit (a written statement describing the events) with you. You will need this same information for the full hearing (where both parties are before the judge) that will be scheduled if a Preliminary Order is issued. At the full hearing (where both parties are before the judge) the judge will inquire about the events that led you to seek a Protective Order.
The court will also need the name and full address of the person from whom you are seeking protection. A full and complete address of the person is required, including an apartment number or unit number. This information is also needed to send to the Virginia State Police if the orders are issued.
Law enforcement will need as much identifying and contact information as possible about the person from whom you are seeking protection. This information is essential as law enforcement must be able to find this person for the Protective Order to take effect.
Please provide as much information as possible:
Can you supply the items and/or have answers to these questions:
All persons entering the courthouse will be searched by passing through a metal detector. This search will include any bags you are carrying and anything in your pockets.
Advise the Clerk’s Office if any of the listed items are needed as evidence in your case. If you have any additional questions you may call the Clerk’s Office at 434-970-3388.
In order for the judge to issue a Preliminary Protective Order, you will need to appear before the judge to state the basis for your Petition for the Preliminary Protective Order or a Protective Order. It is your choice to bring witnesses at this time. However, you should bring the names and complete street addresses for any witnesses (people who actually saw the event take place) with you. You are discouraged from bringing young children with you to court. If you must bring them, bring an adult to supervise the children.
If you feel you are in immediate danger call 911 for law enforcement assistance.
The court cannot guarantee an interpreter will be present to assist you. We can utilize Interpretalk, which is a telephone interpreting service. You are welcome to bring a family member or friend to accompany you that speaks English to assist you in the process. For other languages the court will have to make arrangements or use Interpretalk. I-CAN! Virginia is also available in Spanish. Just follow the prompts when you begin the program.
The courtroom is ground level and the parking garage is located next door to the courtroom which has handicap spaces. Please call the Clerk’s Office at 434-970-3388 if additional assistance is needed. For a hearing impaired or sign language interpreter, please call ahead at 434-970-3366 so we can make special arrangements.
Parking is available in the parking garage located next door to the Clerk’s Office and Courtroom; handicap spaces are available on the first level. There is also 2-hour street parking.
If you need continued protection due to any act involving violence, force or threat that results in bodily injury or places you in fear of death, sexual assault or bodily injury, you may petition the court for a Preliminary Protective Order. A Preliminary Protective Order is temporary protection which lasts 15 days or until a full hearing and requires that you file a petition with the court. Preliminary Protection Orders may be extended for up to 6 months.
You must fill out the forms necessary to petition the court for a Preliminary Protective Order. Upon request, the clerk’s office for the Charlottesville General District Court, located at 606 East Market Street in Charlottesville, will provide you with the correct forms to complete.
Additionally, the Supreme Court of Virginia has an online program, I-CAN! Virginia. This program can help you prepare the paperwork required to file for a Preliminary Protective Order. I-CAN! Virginia is a free internet-based service that provides assistance with preparing a Petition for a Preliminary Protective Order forms. This service is provided to the public as a convenience. You are not required to visit the site prior to coming to the Clerk’s Office to request a Preliminary Protective Order.
To complete your petition for a Preliminary Protection Order through the Supreme Court of Virginia’s online forms program, I-CAN! Virginia, access Virginia’s Judicial System website. I-CAN! Virginia can be accessed from any computer that has internet access and functions best with Internet Explorer. Please bring the completed forms or the passcode to the Clerk’s Office to complete this process.
If you are unable to use the I-CAN! Virginia program or do not understand how to fill out a Petition for a Preliminary Protective Order; go to the Charlottesville General District Court Clerk’s Office and ask for help. The court personnel will provide you with the necessary forms and information sheets to assist you; we are not able to give legal advice.
Once you have a copy of the order, keep the order in a safe place. You should carry a copy of the order with you at all times. You will have to show it to the police or the court if there is a violation. Also, give a copy to anyone else who is protected by the order, and leave copies anywhere that the other person is not allowed to go (your work, school, daycare, etc.).
When your name is called go to the front of the courtroom. Only you and/or your attorney, if you hired one, can speak for you. The judge will ask you questions. Listen carefully, answer them completely, tell the truth and speak clearly. The other person’s attorney may ask you questions. Do not interrupt while anyone else is speaking. If you have any questions or do not understand something, ask the judge before you leave the courtroom.
A law enforcement officer will serve the Protective Order to the person from whom you want protection. A Protective Order is not valid until that person gets a copy. This is called "personal service". At the full hearing, where both parties are present and go before the judge, the order will be given to both of you at the end of the hearing if the judge enters the order. Do not leave the courtroom without a copy of the order.
"Served" means the order is given, in person, to the named individual on the document. A sheriff or police officer serves protective orders. Preliminary Protective Orders or Protective Orders are served as soon as law enforcement makes contact with the respondent. If you are not aware of whether the order has been served you can call the Police Department at 434-970-3280 or the Victim Witness Office at 434-970-3176.
If your Protective Order is violated, you should immediately call 911 and tell law enforcement that you have a Protective Order and the abuser is violating it. You should also notify the Victim Witness Office, located in the Commonwealth Attorney’s Office and/or the court.
These devices are accessed using company-specific apps on a smart phone. Download the Veo app onto your smartphone, complete the registration and payment information process, and the app will provide you access to that company’s devices.
E-scooters and E-bikes can be ridden on streets and shared use paths, but not on sidewalks or trails (Sec. 15-246). All of these devices are not to be ridden on the bricked portion of the Downtown Mall, the Corner, or Court Square or at McIntire Skate Park.
Be considerate every time you park, by not obstructing pedestrian or vehicular traffic. Some companies may enforce penalties on users that consistently park devices in improper ways, including banning users from devices entirely.
Some specific parking tips include:
Additionally, do not park on private property unless the company specifically allows it at a certain location.
Pedal bikes, e-bikes, and e-scooters must abide by the same laws as motor vehicles in terms of obeying posted traffic regulations, signs and signals (Virginia State Code Section 46.2-905).
Charlottesville City Code prohibits e-scooters and e-bikes from riding on sidewalks (Sec. 15-246).
City Code requires those 14 years of age and younger to wear a helmet when operating a bicycle or scooter. However, several operators require their users to wear helmets when operating their devices. Check with each company’s requirements before beginning your trip.
If you do not own a helmet and would like one, they are generally available for purchase at any bike shop and online. Several operators also provide free or low-cost helmets to users that request them.
Possibly, but we don’t recommend it.
These devices belong to private companies. If there are questions, concerns or complaints, please contact the operator directly. Veoride’s contact number is 855-VEO-2256 and this information is visible on the device. As a condition of their permit, once the company is notified of an issue, they are required to rectify the situation in 1 hour.
Until the development of the pilot program, there were no regulations in place to prohibit the operation and use of these devices in Charlottesville. With the approved program, City staff can regulate the number of devices, their top speeds, and other operational elements.
No. The devices are provided by private entities separate from the University-owned U-Bike Bikeshare system.
State code requires that speeds be limited to 15 mph (20 mph for e-bikes).
The City has approved 250 scooters and 50 electric bikes to operate in Charlottesville (initial maximum fleet size is 350 scooters). If an operator is able to demonstrate sufficient demand for their devices and successful compliance with the regulations, they may petition the City for additional devices during the permit. Electric bikes are exempt from the fleet size cap.
Similarly, if these devices achieve less than 2 trips per device per day, the City may require the operator to reduce its fleet size.
If you are capable of moving the improperly-parked device to a proper location, you may do so. The bikes and e-scooters are relatively easy to move.
Or you may call the company to request they remove it. Veoride’s contact number is 855-VEO-2256 and this information is visible on the device. As a condition of their permit, once the company is notified of an issue, they are required to rectify the situation in 1hours.
The Virginia Department of Environmental Quality has listed Meadow Creek and a segment of the Rivanna River downstream as ’impaired waterways’. Impairment in these waters is due in part to excessive sedimentation from stream bank erosion. Restoring Meadow Creek and enhancing and preserving the forested buffer and wetlands along the creek will aid in reducing sedimentation and filtering stormwater runoff entering Meadow Creek and the Rivanna River.
As rivers and streams flow, they naturally carve their course through the landscape - carrying a certain amount of sediment downstream. In natural conditions, a river will alter its course over time, as it creates natural meanders and floodplains that slow its flow during storm events, dissipating energy and reducing erosion. But in urban environments, large areas are covered with impervious surfaces. As a result, water cannot infiltrate into the ground, and instead drains into stormwater systems, and then creeks and rivers, much faster than it naturally would.
This rapid drainage and increased quantity of runoff results in high peak flows in waterways. The matter is made worse by the fact that many urban waterways have been "channelized" or straightened in order to maximize develop-able land, reducing the natural capacity of the waterway to slow down and dissipate the water’s energy. The result is severe erosion of stream banks, scouring of stream beds, and excessive sedimentation. Sediment loading is recognized as one of the greatest threats to the Rivanna River and the Chesapeake Bay; sediment carries pollutants that have bonded to it into waterways, suspends in the water column and blocks sunlight from aiding in the growth of submerged aquatic vegetation, clogs the gills of fish (sometimes suffocating them), and eventually destroys aquatic habitat in streambeds when it settles.
A buffer is a vegetated strip alongside a stream. The streamside zone, also called the riparian zone, exercises very strong controls over stream conditions and is therefore vital to the health of the entire river basin. It is in this zone, where stream water makes its most intimate contact with the channel bed and banks, that much of a stream’s cleansing action and nutrient processing occurs.
Generally sized between 50 and 60 gallons, a rain barrel is a container connected to a downspout on your home, office or garage. Its purpose is to capture some of the precipitation that lands on the roof and store it for future use. A barrel is often a container recycled from a previous life in the food industry, or it can be a brand new container made for this purpose. If you use a recycled container make sure that it is food grade. Do not use a barrel that previously held chemicals or other possible toxins.
Using harvested rainwater can reduce the amount of treated water pulled from the community’s water supply. Consider all the ways you use water outside: washing your bike or car, watering potted plants, irrigating a landscaped bed, or any number of other activities. The water you use for these does not need to be potable, or, treated to the standard of drinking water. Captured rainwater will do the job just as well. In addition, rainwater captured in a barrel can still be used outdoors even when we’re under drought restrictions.
The two most important considerations in setting up your rain barrel are a stable base and proper overflow control. Water is very heavy, over 8 pounds per gallon. A full 55-gallon barrel can weigh over 450 pounds! It’s important that you level the ground under your barrel and create a secure base using a material such as concrete blocks.
Your barrel should come with an overflow outlet installed near the top. This is where excess water will escape should your barrel start to overflow. The simplest method to deal with overflow is to attach a long hose or tubing to the overflow outlet and direct it well away from the foundation of your home. Another option is to use a short piece of tube and connect multiple barrels together. This is called "chaining" and increases the amount of your rainwater storage while decreasing the chance of overflows.
Once you have a secure base, determine how high up you will need to cut the downspout (most downspouts can easily be cut with a hacksaw). Once cut, you can leave as is, or add a flexible gutter piece to direct flow to the barrel opening.
No, a barrel purchased from any vendor is eligible, so long as a valid receipt is presented. We encourage you to look first to local vendors who have a variety of styles in a range of prices.You can find a rain barrel at most gardening stores. You may also contact our local soil and water conservation district at 434-975-0224 or visit their website; they sell rain barrels at a reasonable price and will also show you how to install them.
You may receive up to two $30 rebates.
$30 is the maximum rebate; a qualified barrel bought for less will be rebated for the purchase amount.
No, homemade barrels do not qualify.
You may contact our local soil and water conservation (Thomas Jefferson Soil and Water Conservation District) district at 434-975-0224.
Non-potable water is not suitable for drinking. It should not be used for food preparation, cleaning dishes, bathing, or other instances where it may be ingested.
Please return rebate forms (PDF) to:Water Efficiency Program Coordinator305 4th Street, NWCharlottesville, VA 22903Fax: 434-970-3659Email Water Conservation
Your cart will be serviced bi-weekly (every other week) on the same day of the week. It will coincide with your trash pickup day.
Carts should be placed at the end of your driveway or at the curb with a 3 to 4 foot clearance from mailboxes, poles, and lampposts.
Yes, please fill out an online form. Please note that you can only make an adjustment once.
Yes, but only if you already have one 95-gallon cart. Let us know.
Recycling service is free for curbside eligible residents living in a building with 4 units or less.
Yes, you can each receive a cart if you choose to, or you can share. Email the Recycling Department with your preference.
No, only residents who already receive curbside refuse collection services are eligible for the program. If you have questions about your building’s refuse collection policies, contact your building association.
Prior to a street being accepted for city maintenance, residents must bring their trash to the nearest city street for collection. Streets must meet City specs before being accepted for maintenance. Contact your developer for more information.
Once collected, the material will become the property of County Waste, and they are hauled to recyclable processing facilities around the state and region. The materials are then baled or otherwise processed and sold as a commodity. Per their contract, County Waste is required to ensure that all recyclable items be recycled and that the processing facilities used do not mix single-stream recyclable items with non-single-stream items when sorting the materials.
The EPA’s definition of single-stream collection is allowing residents to combine all recyclable items (not trash). Certain companies may use the term in different ways, but we have found that separating trash from recyclables yields a higher volume of recycled materials (due to lower levels of contamination).
We have found that the plastic bags tend to take flight out of the trucks while we dump your container and we do not want to pollute the neighborhoods we drive through. We suggest returning plastic bags to your local Grocery store who will recycle them for you.
Even though the caps and lids may say they are recyclable it is not an item we accept as recyclable. Small caps and lids such as soda caps or jar lids are so small they get stuck in the machines that sort the recycling and cause damage. If you have a lid the size of a cool whip container or larger it is ok to put it in your recycling cart.
Find information about recycling items we don’t accept at:
Better World Betty
Rivanna Recycling FAQs (PDF)
Yes, we do. Contact Recycling for more information.
The city is responsible for many streets and public areas. City crews work before, during, and after a snow storm. Crews work around the clock, in 12-hour shifts, using all available equipment and personnel.
Clearing snow is difficult work that requires crews to adapt to constantly changing conditions. Heavy snow, or even a small amount of ice can cause damage to plows that must be inspected and repaired. Please remember that even is your street has not yet been cleared, city crews have been working as hard as possible. Your patience in greatly appreciated.
After each significant snow, the City Manager’s office will broadcast an official stop of the snow to alert residents and businesses of the expectation to shovel sidewalks. The media will be alerted, and the City’s website will be updated.
Residents and businesses who do not clear their sidewalks will first be issued a warning, but if not taken care of promptly, the city will hire a private crew to remove the snow and then bill the property owners for the expense.
The City of Charlottesville may be able to direct you to organizations which have agreed to provide assistance with snow removal. Please contact the City Manager’s Office for more information, or call 434-970-3101.
The city plows and treats streets in priority order. If the street that was just plowed is at the same priority as yours, it is likely that your street will be plowed soon. Factors such as crew shift changes, equipment maintenance, and refueling may mean that there will be a delay before crews reach your street. If the first street was a higher priority (e.g. a primary route), the crews may move to another street of the same priority level.
Automatic Vehicle Location (AVL) technology is used on all snow trucks. AVL provides the ability to know how much of a snow route has been completed, and also ensures the safety of our drivers and citizens through speed tracking.
Conditions sometimes make it unsafe for refuse collection trucks to operate. When this is the case, the media will be alerted and the City’s website will be updated. Unless road conditions are expected to continue to be unsafe, refuse will be collected the following day. All other scheduled collection days for the remainder of the week will be deferred one day.
The Public Service Division operates 24 vehicles for de-icing, anti-icing, and plowing city streets during a snow event. These units are used to work 10 main routes, 1 bridge route, and 4 auxiliary routes.
During a snow storm, Public Works crews working to clear streets are divided into two twelve hour shifts to provide 24/7 response. Typically, there are 40 employees per shift actively plowing streets. The Parks and Recreation Department mobilizations additional people for snow/ice response related to the Downtown Mall and side streets between Market and Water, as well and sidewalks that adjoin public property. Other departments and work groups have significant roles during snow storms.
In recent years, the City’s primary tool to pre-treat roads and melt ice has been salt brine, a combination of common rock salt and water. In some instances, we also utilize untreated rock salt, sand or liquid de-icing agents which are non-corrosive and work at lower temperatures.
Common salt is recognized as the top material with regards to performance and cost, and it is more widely used across the world than any other chemical. Salt is not as harmful to the environment as many other chemicals, but it is corrosive. Mixing salt and water to create salt brine minimizes the environmental impact of salt by 80%.
Other liquid de-icing agents used at low temperatures are biodegradable products with reduced corrosive qualities.
Over the past few years the City has been working hard to develop solutions to address increasingly stringent stormwater regulations and manage the City’s water resources. A Water Resource Protection Program (WRPP) is being implemented to address these challenges in an economically practicable and sustainable manner. The WRPP is designed to comply with federal and state stormwater regulations, rehabilitate the City’s aging stormwater system, address drainage and flooding problems, and pursue environmental stewardship.
The City has adopted a stormwater utility fee to provide an adequate and stable source of funding for the WRPP. A stormwater utility fee is a "fee for service" based on the amount of impervious surface area on a property (roofs, parking areas, sidewalks, etc.). This approach has several advantages. First, it fairly distributes the cost of the City’s stormwater services across all eligible properties based on the amount of impervious surface. Second, under State Law, the revenue from fees must be placed in a fund that can only be used for stormwater management activities; therefore establishing a dedicated funding source to accomplish the goals of the WRPP.
Services provided will include:
A stormwater utility is a fee for service and all eligible properties are charged regardless of their tax status. Each eligible property is charged in 500 square foot increments of impervious surface. Per the City’s Stormwater Utility Ordinance impervious surface is defined as "area covered by hard surfaces such as structures, paving, compacted gravel, concrete, or other man-made features that prevent, restrict, or impede the downward passage of stormwater into the underlying soil." Unimproved property (defined as a property with less than 300 square feet of impervious cover) is not assessed a fee.
Learn about your impacts on our website. Search for a property by any of the search options (Full Address, Owner’s Name, Street Number, etc.). Click on the "Search" button, then click on the desired property in the Property Search Results table. You will be taken to the property’s Summary tab; scroll to the bottom of the page and you will see a box labeled "Stormwater Utility Information".
The City has provided a mechanism for the property owner to submit a Petition for Adjustment to correct discrepancies. Please download the Petition for Adjustment form (PDF).
Yes! The City partners with the Thomas Jefferson Soil and Water Conservation District (TJSWCD) to offer incentives to property owners to engage in stormwater stewardship practices on their properties, known as the Charlottesville Conservation Assistance Program (CCAP). CCAP provides one-time financial support in the form of a reimbursement to property owners who voluntarily implement water quality stewardship practices such as rain gardens, rainwater harvesting systems, and conversion of lawns to native plants.
The Water Resources Protection Program Advisory Committee (WRPP-AC) was established by a Resolution of City Council (PDF) to advise City Council and City staff on issues regarding continued development and implementation of the WRPP and Stormwater Utility. The 2019 to 2020 membership of the WRPP-AC consists of the following City Council-appointed members:
Stormwater runoff is rain or snowmelt that flows over the ground and into the City’s stormwater system or directly into creeks and streams. As this runoff flows, it can pick up and transport harmful pollutants such as oils and greases, heavy metals, pesticides, fertilizers, trash and debris, sediment, and animal wastes.
Our storm drains do not connect to water treatment facilities, but rather drain untreated into local waterways. As a result, contaminated stormwater runoff is a major source of pollution to our local waterways. Excessive contamination of runoff causes sedimentation of our streams, water quality degradation, and unhealthy water conditions for humans and wildlife.
Stormwater in Charlottesville flows from smaller creeks such as Rock Creek, Schenks Branch, Lodge Creek, and Pollocks Branch, into larger creeks like Moores Creek and Meadow Creek, and eventually into the Rivanna River.
View a map of the City’s local waterways, of which there are over 45 miles. From the Rivanna River, water flows into the Middle James, or Piedmont Region, of the James River. The James River then takes our water to the Chesapeake Bay. Finally, the water from the Bay ends up in the Atlantic Ocean.
View a Public Service Announcement the City created to illustrate stormwater’s journey.
The biggest influencing factor on stormwater runoff is the presence of impervious surfaces, which are any surface coverings that do not absorb water, including roads, roofs, and parking lots. As a result, water cannot soak into the ground, and instead drains into the stormwater system, and then our creeks and rivers, much faster then it naturally would. This rapid drainage, along with the increased quantity of runoff results in high peak flows in waterways during storms, causing severe erosion of stream banks, scouring of stream beds, excessive sedimentation, and flooding.
In urban environments such as Charlottesville, large areas are covered with impervious surfaces. There are almost 99 million square feet of impervious surface in the City. That is enough to cover over 1,700 football fields!
Sediment loading is recognized as one of the greatest threats to the Rivanna River and the Chesapeake Bay; sediment carries pollutants that have bonded to it into waterways, suspends in the water column and blocks sunlight from aiding in the growth of aquatic vegetation, clogs the gills of fish (sometimes suffocating them) and eventually destroys aquatic habitat in stream beds when it settles.
Green stormwater infrastructure utilizes plants, trees, and other measures to mimic natural processes that control and treat stormwater before it enters creeks, streams, and rivers. Green stormwater infrastructure includes practices such as vegetated roofs, bioretention, tree planting, permeable pavement, and rainwater harvesting that aim to intercept, evaporate, transpire, filter, infiltrate, capture, and reuse stormwater.
Some examples of green stormwater infrastructure projects completed by the City include the vegetated green roof on City Hall, the bioretention filter at Charlottesville High School, and the constructed wetlands in Azalea Park. Check out the CityGreen Map to see these and many more examples!
A watershed is an area of land where all water drains into a common waterway, be it a stream, river, lake, wetland, estuary, or even the ocean. Since all water runs downhill due to the force of gravity, watershed boundaries are typically comprised of ridge tops or high elevation areas.
A watershed can be very large and can cover several states. For example, the Chesapeake Bay watershed encompasses over 64,000 square miles, and consists of parts of New York, Pennsylvania, Maryland, West Virginia, Delaware and Virginia. Watersheds can also be very small, encompassing a few small streams or wetland areas. Charlottesville lies in the Rivanna River watershed, which is a medium sized watershed, encompassing 766 square miles. The Rivanna River watershed is nested within the James River watershed, which lies within the even larger Chesapeake Bay watershed.
For the solar tax credit to appear on next year’s real estate tax bill, final inspections and installation must be complete by the end of the calendar year (December 31) and complete application forms with all required documentation must be submitted by January 15. The City’s Building Inspectors will contact the applicant if the application is incomplete or if there are other issues (such as lack of a final inspection) that would delay approval of the application. Applications completed or submitted after January 15 will be processed and will appear on the following year’s real estate tax bill.
For example: If a solar energy system is fully installed and inspected by December 31, 2015, a complete application is submitted on January 5, 2016, and the application is approved, the solar tax credit will first appear as a line item on the April 2016 real estate tax bill. If the same application was completed or submitted in February 2016 (instead of before January 15) and was approved, the solar tax credit would first appear as a line item on the April 2017 real estate tax bill. View more information on the Solar Tax Credit page.
The amount credited will be calculated by applying the current tax rate to the amount of the purchase and installation costs of the certified solar energy equipment, facilities or devices. The credit applies for five years and becomes effective beginning the first day of the tax year next succeeding the certification by the division of building and life safety and will remain in effect for that tax year and the following four tax years.
Example: A property is assessed at $300,000. A solar system is then installed with $10,000 of labor and purchased certified solar equipment, facilities or devices. The property’s assessed value remains $300,000.
The property owner submits the solar tax credit application and is approved. The credit amount would be equal to ($10,000 x Tax Rate) and will be applied every year for five years. With a tax rate of 0.95%, the solar tax credit for this property would be: $10,000 x 0.95% = $95 annually ($475 in total over 5 years).
Make sure your account is paid in full before you leave for break. If you do not pay your account in full before you leave, your service may be disconnected for non-payment. Disconnecting gas in the winter may cause frozen pipes.
There are many why this could happen. The weather is usually the biggest reason, as it typically gets significantly colder during this time of year. Along with the cold, the condition of your furnace and the insulation in your home are other contributing factors to an increase in your bill.
"My Account" is the section of our website that allows you to look at information about your utility account. Go to "My Account" to register for this service.
Once you are registered on "My Account", you will be able to look at your account balance, your gas and/or water consumption, your bills, and change your mailing address. Your bills will not be available to view until one day after registering.
No. You can pay your bill by going to the Pay Bill website.
You can use Internet Explorer and Mac Safari. You can also use Mozilla Firefox and Google Chrome but parts of the site may not work with these browsers.
Your bills may not be available to view until one day after registering. Create an online account by registering yourself on our website. You will be asked to create a username and password that will allow you access to your utility bills.
No, you may register in any case and sign on in any case.
Your password must be different than your last 5 passwords and must be at least 8 characters long and can be up to 40 characters long. The password must contain at least:
This site is designed for optimum viewing on 800 by 600 screen resolution using Microsoft Internet Explorer, version 4 or higher. While the site can be viewed using version 4, version 5.5 or higher is required to use our online applications such as viewing your utility bills. You can also use MAC Safari to view the site.
Your bills will not be available to view until one day after registering. You must have Adobe Acrobat to view the bills, this program is free. If you can’t see your bills, check back the next day. Up to 24 months of bills should be there for you to see. You must allow pop-ups from the "My Account" site to be able to see your bill document.
Try changing your screen resolution to 1024 by 768 or higher. If your screen resolution is set to 800 by 600 you might experience words being cut off on the screen. Also, you should maximize your browser window to its fullest possible size. This will allow you to see the entire screen instead of just portions of it.
Migration Documents represent the information that we brought over from our previous computer system, which was in place prior to July 2005.
Call the Utility Billing Office at 434-970-3211 during business hours (Monday through Friday, 8 am to 5 pm) and we can help you with this.
On the login page, click on "Forgot your password?" link and complete the form. You will need to enter your User ID, your Utility Account number and the email address that you have registered in the system. A new password will be sent to the email address you used to setup the web account within 15 minutes. Sometimes it’s easier to copy and paste your new password from the email, excluding the period at the then end of the sentence.
Now copy your new password to the login screen. You can only change your password once within a 24 hour period. You must wait to receive your incoming email authorizing your change before logging back into our site.
Our system required a zip code for each service address we have. These zip codes defaulted to 22901. The zip code you see in the "Select Service Address" section of the site does not affect the mailing of your bill.
If you check on the "Change Mailing Address" section and it is incorrect there, you can fill out the form and it will get corrected. Email us with any concerns you have with your zip code, we will be happy to help.
Consumption history shows for the address and not the current customer. This way you can compare your consumption to previous users at your address.
General Elections are held in Charlottesville every November on the first Tuesday after the first Monday. If the political parties call for Primary Elections, they are always held on the second Tuesday in June. Presidential Primaries are held on the second Tuesday in March in presidential election years. Special Elections are held as necessary. City Council and School Board Elections are held with the regularly scheduled November election in odd numbered years.
All polling places are open from 6 a.m. to 7 p.m. on election days.
Yes, all Virginia voters are required to show some form of photo identification when voting in-person. Following are examples of accepted photo ID. Please note that an out-of-state driver’s license is not an acceptable form of photo ID for voting in Virginia.
If you forget to bring your photo identification to the polls, don’t worry, you’ll still be permitted to vote! You can vote an ID-Provisional Ballot. If you bring one of the accepted forms of identification to the Registrar’s office by noon on the Friday after the election, your vote will count provided you are properly registered.
If you haven’t updated your voter registration record since your move or name change, please complete one of the steps below to assure your voter registration record is properly updated. Remember, to be eligible to vote, you must be registered at your current residence address. Registration records are closed for the 21 days preceding any election. Your new or updated registration must be submitted before the books close in order to be processed for the general election. If you have been registered in another state and have moved into Virginia, you must complete the Virginia application to register in Virginia.
Complete a Virginia Voter Registration Application:
Please note: We cannot accept address or name changes by e-mail.
You are not stating a party preference when you go to vote, you are merely indicating in which party’s primary you wish to participate. Under Virginia law, a dual primary consists of two separate elections (or nominating events) conducted on the same day for the same or different office or offices. These are two distinct events occurring on the same day in accordance with Virginia law. Each requires separate poll books, separate ballots and/or ballots boxes, and separately tallied results. Virginia law only allows you to vote in only one of these two separate elections.
Please file your suggestion or complaint with the Office of Voter Registration or the Charlottesville Electoral Board via email, by phone, or in writing. We take all such complaints and suggestions very seriously and view the voting public as the most important arbiters of change in the elections process. If you are not happy with your voting or registration experience, we will do everything we can to work with you to prevent such a situation in the future.
Feel free to call us at 434-970-3250 with any questions. These links below explain how to use the equipment.
If you have been convicted of a felony in Virginia you can only vote if you’ve had your voting rights restored by the Governor. If you were convicted in another state, your rights may have been restored by other authority. For more information on the Restoration of Rights process, go to the Secretary of the Commonwealth’s website, or call our office at 434-970-3250.
In Charlottesville, we have an Election Page program for High School students who want to get first-hand experience in the democratic process. If you’re interested in this opportunity, please talk with your government teacher or call the Office of Voter Registration at 434-970-3250 for more information.
College students may have questions about how to register and where to vote in Virginia. The following information is specific to college students and explains residency requirements for voter registration and special absentee privileges for certain students.
A college student registers to vote in Virginia the same as any other applicant: every prospective voter must submit a voter registration application (PDF). Remember, you must update your voter registration information whenever you change your residence.
Every voter in Virginia must submit their residential address when registering to vote. (A mailbox cannot serve as a residential address.) If you are unable to receive mail at your address, you must also submit a local mailing address. A dorm or college address can be an acceptable residential address and does not disqualify you from voting.
A prospective voter must be a resident of the precinct where he seeks to register. In order to establish "residency," a prospective voter must have a physical location where they intend to stay for an unlimited time. The applicant must determine and declare their residence and may change their intent at any time.
A college student votes in the same manner as any other registered voter: you may vote in person on Election Day or, if eligible, by absentee ballot.
Students (and their spouses) attending a college or university outside of the locality where they are registered to vote are eligible to vote by absentee ballot. For Charlottesville-registered students, this includes UVA and PVCC (which are both primarily in Albemarle County).
Absentee votes may be cast in person in the locality where the student is registered, either in person or by mail. In-person absentee voting in our office begins 46 days before Election Day and continues through 5:00 pm on the Saturday preceding Election Day. It is the easiest, quickest and most certain and secure way to vote absentee. For more information on IN PERSON or mail absentee voting, please see our Absentee Voting page .
Students registered in another state may wish to visit the U. S. Election Assistance Commission’s website for election information specific to their state, district or territory.
Legal residence for voter registration purposes may or may not be the same as legal residence for census, driver’s license, federal and state income tax, state vehicle tax, tuition, or financial aid purposes. The State Board of Elections and local election officials are not trained in these complex areas. You should consult appropriate advisers regarding these issues.