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Budget Explorer

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1. When will the budget proposal for FY2023 be visible here?

The FY 23 Proposed Budget will be shown here once it has been formally presented to Council by the City Manager.  Typically that happens in March.  For FY 23, the proposed budget will be presented to Council on March 7, 2021.

2. When do departments submit their budgets to the City Manager?

Departments will be submitting and discussing their budgets with the City Manager and Budget staff throughout the month of October and November.

3. When does Council receive the City Manager’s budget proposal?

Council will receive the City Manager’s Budget Proposal on March 7, 2022.

4. What departments are not visible in this tool and why?

At this time, only General Fund departments are shown here.  The General Fund includes the core administrative and operational tasks of the governmental entity and accounts for all inflows and outflows of tax revenue.  Other departments such as the Utility Funds, Social Services, CAT, and Human Services are funded by special or fee-for-service revenues are not yet shown.  The goal would be to add those in as the development of this new and exciting tool continues.

5. Does the adopted budget reflect mid-year adjustments?

No. The budgets currently visible in the Budget Explorer are the initial adopted budgets approved by City Council which start July 1.  In most cases, mid-year budget adjustments are minor reallocations between line items and departments.

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City Assessor

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1. Why are assessments determined annually?

In accordance with the Code of The City of Charlottesville all real estate shall be assessed annually. The assessments are effective January 1 of each year. Change of assessment notices are mailed annually at the end of January.

2. Why does Charlottesville assess at fair market value?

The Constitution of Virginia, Article X, Section 2 and the Code of Virginia, Section 58.1-3201 require real estate assessments to represent fair market value.

3. What is fair market value?

Market value is defined as the most probable price expressed in terms of money that a property would bring if exposed for sale on the open market. The sale should be an arms-length transaction between a willing seller and a willing buyer, both of whom are knowledgeable concerning all the uses to which the property is adapted and for which it is capable of being used.

4. How does the Assessor's Office obtain information on properties?

The appraisal staff inspects properties and gathers information that is pertinent to value such as:

• Baths
• Fireplaces
• Location
• Square footage
• Type and quality of construction
• Type of heat

This information is maintained and kept on file in the Assessor’s Office. The information is a matter of public record and may be reviewed at any time.

5. How are property values determined?

Most residential properties are appraised by the market approach. In this approach, the value is determined by comparing similar properties of the same type and class which have sold recently in the same neighborhood, taking into consideration factors that may affect value, such as location, condition, size, etc. Recent sales in your neighborhood are a key factor in what your assessment will be. Sale types can vary, e.g, valid or invalid, and also play a role in determining the assessed value. 

Sales

A valid sale is also referred to as an arms-length transaction. In short, an arms-length sale refers to a sale between a willing seller and a willing buyer. Each time a property sells the Assessor’s Office mails a questionnaire to the buyer asking questions about the sale to help determine if the sale was valid or invalid. The majority of sales in the City are considered arms-length sales. Some examples of sales that would not be considered arms-length include:

• Auctions
• Bank foreclosures
• Condemnations
• Sales between family members

Income Approach

Most commercial properties are appraised utilizing the income approach, which capitalizes the property’s income into an estimate of value. The income approach looks at the ability of the property to earn income through rents while considering operating expenses and allowing for vacancy and other losses. The resulting net operating income is capitalized at an appropriate rate to achieve a fair market value estimate. Market sales of commercial properties are also used to help determine the final assessed value.

6. What if there are no recent sales on a certain street or block?

If there are no recent sales in a certain area, sales from comparable areas are reviewed to help determine values. These areas are similar in location, price range, and style of homes. This situation rarely occurs due to the number of properties that sell each year in the city.

7. Why do assessments change from year to year?

When the market values in your neighborhood change, so does the assessed value. For instance, if homes in your area are selling at prices above their assessed values the assessments will likely increase. However, if homes in your area are selling below their assessed values they will likely decrease.

8. Why are some properties assessed higher or lower than what they sell for?

The appraiser does not get the opportunity to go into every home when assessments are made. Therefore, most assessments are based on exterior inspections. The appraiser tries to monitor each property so that assessments are fair and equitable and not in excess of market value. If the appraiser finds that an assessment is too low or too high they will make adjustments as needed.

9. How does a property owner appeal an assessment?

Each year, all property owners, or their duly authorized agent, may appeal our valuation of their property by requesting a review of their assessment. Under state law, neither financial impact nor the rate of value change is, by itself, sufficient grounds for appeal. As required, the City’s assessment is an estimate of fair market value as of January 1 each year, based on property sales for the previous calendar year. We welcome appeals based on issues of factual discrepancies in the property description or features, demonstrable issues of uniformity of value within a neighborhood, or fair market value.

First Step

The first step in this process is to file an Assessment Appeal Application, requesting an assessor review. The Assessment Appeal Application Form is available for PDF download directly from the City Assessor’s web page. Once downloaded, you can fill out the application electronically and email it to the City Assessor’s Office at davisjs@charlottesville.gov. You may also initiate your request by filling out and mailing the form to:

City Assessor’s Office
102 5th Street NE
P.O. Box 911
Charlottesville, VA 22902. 

If you are unable to download a copy from the web site, please call the City Assessor’s Office at 434.970.3136. Appeals should be made in writing, including the City’s Assessment Appeal Application, a Letter of Authorization if the appeal is being made by an owner’s agent, and any other supporting documentation that is appropriate. This documentation must include the reasoning behind the appeal and evidence that the most recent assessment (1) exceeds true market value, (2) is substantially inequitable to similar properties within your neighborhood, or (3) is not equitable based on factual discrepancies within our records, such as difference in square footage, difference in acreage, or improvement condition.

After your appeal application has been received, the assessor who valued your property will meet with you to review your property’s assessed value. This meeting may include a visit to your property for a physical inspection. Following this, the assessor will determine what change, if any, is appropriate. Notice of his decision will be provided to you within 30 days by mail. If you agree with the assessor’s decision, you will not need to take any further action. However, if you disagree with the assessor’s decision, you may proceed to the next step in the appeal process.

Second Step

The second step, if required, is to request a review of the property’s assessed value by the Board of Equalization (BOE). The BOE is an independent panel of citizens, appointed to mediate when the property owner does not agree with the assessor’s decision in the first part of the appeals process. BOE hearings are scheduled within 30 days after the City Assessor’s Office receives a request for further review from the property owner. The property owner’s appeal application is provided to the BOE with any written evidence that demonstrates that the property’s value is inconsistent with similar properties, is assessed above or below fair market value, or is inconsistent with the physical features of the property.

Following their hearing and review of the appeal packet, the BOE will provide the property owner with their decision by mail within 30 days. At this point, any property owner who disagrees with the BOE decision regarding the assessed value of their property has the right to escalate their appeal to the Circuit Court.

Third & Final Step

The third and last step, if necessary, is to take your assessment appeal to the Circuit Court. At this point, the burden of proof falls entirely on the property owner. You will be required to provide evidence to the Court that substantiates your contention that the assessed value of your property is inequitable based on fair market value, the assessed value of comparable properties, or factual discrepancies with the City Assessor’s records. You will also be required to pay all associated court costs. Once the Circuit Court issues its decision, all parties are obligated to adhere to its findings and the appeal process ends.

10. How is the tax rate determined?

The tax rate is set by City Council in the spring of each year. The formula to calculate your taxes is as follows: Assessment divided by 100 X Tax Rate = Annual Taxes.

Example

Real estate valued at $100,000 the annual taxes are calculated as follows:

$100,000/100 = $1,000 x $0.95 = $950.

The semi-annual tax bill is calculated by dividing annual taxes by 2: $950/2 = $450. The tax rate is currently $0.95 per $100. City taxes are paid twice a year to the City Treasurer’s Office on June 5 and December 5, respectively.

11. What is the City's Real Estate Tax Abatement program?

Some home renovations or additions may qualify for a real estate tax exemption. The requirements to qualify for the program are as follows:

• Structure must be at least 25 years old.
• Total assessment cannot exceed $506,000.
• Must be owner-occupied, single-family residential (attached/detached accessory apt. allowed as defined by Neighborhood Development Services).
• Additions and/or renovations must add at least 15% in value to the property’s improvements as determined by the City Assessor’s Office.
• Must have filed for a building permit prior to the abatement application.
• The application must be filed before any demolition or construction begins.
• At the time of application, the Assessor’s Office must inspect the property before and after construction.
• Improvements must comply with all building and zoning regulations.
• If approved, tax exemption will run for a period of seven years, or as long as the property is owner-occupied, whichever is less.
• If a property is sold, abatement is transferable as long as the above requirements are maintained.
• The applicant pays a nonrefundable filing fee of $50.

Applications are available from the City Assessor’s Office.

12. Does the City offer any other programs for financial assistance?

The City of Charlottesville offers several programs that residents are encouraged to apply for. These programs are administered by the Commissioner of Revenue’s Office. Please call the Charlottesville Commissioner of Revenue’s Office at 434-970-3160 for assistance.

13. What is the stormwater utility fee?

The stormwater utility fee is managed under the City’s Department of Public Works as a component of the Water Resources Protection Program and is unrelated to the assessment of real property. Please call the Stormwater Utility Administrator for any questions related to the stormwater utility fee at 434-970-3876. View a brief summary of how the stormwater utility fee is calculated by taking a look at the Stormwater Utility Fee Calculations (PDF).

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City Council

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1. When is the City Council meeting agenda available for public viewing?

Pursuant to Code of Virginia § 2.2-3707, meeting notices are posted at least three working days prior a meeting, except for special meetings which are noticed as soon as reasonable under the circumstances.  The City of Charlottesville posts its notice of regular public meetings for the calendar year following adoption of the annual meeting calendar in January. Proposed agendas and agenda packet materials (unless exempt) are provided to the public at the same time as such documents are furnished to the members of the City Council, generally five days before the meeting date. 

Agendas and supporting materials for special meetings are distributed to the public contemporaneously with the City Council. 

Individuals may create a login and subscribe to receive notification of agenda postings at www.charlottesville.gov.

2. When are appointments and reappointments to Boards and Commissions made?

Regular appointments and reappointments to City boards and commissions are made on a quarterly basis during the second regular meeting in March, June, September and December.  City Council may choose to make appointments as needed outside of the quarterly schedule.  Only applications for which a vacancy has been advertised will be considered, and members with expiring terms must reapply. 

A list of vacancies can be found on the Boards & Commissions page on the City website. 

Applications for those not appointed will remain on file for consideration for up to 1 year unless withdrawn by the applicant or unless it is determined that the applicant does not meet criteria to qualify.  

3. How do I contact members of City Council?

You may email council@charlottesville.gov to reach City Council. Several key leaders within city government also receive emails sent to the City Council group email.  All emails sent to City Council are subject to record retention rules of the Virginia Freedom of Information Act.

4. There are a lot of acronyms. What do they stand for?

This list is in no way exhaustive, but here is a list of acronyms.

• ACRJA – Albemarle-Charlottesville Regional Jail Authority
• ADA - Americans with Disabilities Act
• BAR – Board of Architectural Review
• BCBA – Building Code Board of Appeals
• CAAA – Charlottesville-Albemarle Airport Commission
• CACVB – Charlottesville-Albemarle Convention and Visitors Bureau
• CAT – Charlottesville Area Transit
• CDBG – Community Development Block Grant
• CDSS – Charlottesville Department of Social Services
• CEDA – Charlottesville Economic Development Authority
• CFD – Charlottesville Fire Department
• CMO – City Manager Office
• COIA – Conflict of Interests Act
• CPD – Charlottesville Police Department
• CPMT– Community Policy and Management Team
• CRHA – Charlottesville Redevelopment and Housing Authority
• CSA – Children’s Services Act
• CSCC – Charlottesville Sister Cities Commission
• CUP – Conditional Use Permit
• DBA – Downtown Business Association
• FAMIS - Family Access to Medical Insurance Security
• FAPT – Family Assessment and Planning Team
• FBC – Form Based Code
• FEI – Food Equity Initiative
• FLUM - Future Land Use Map
• FOIA – Freedom of Information Act
• FTE – Full-time Equivalent
• HAC – Housing Advisory Committee
• HRC – Historic Resources Committee
• HRC – Human Rights Commission
• JABA – Jefferson Area Board for Aging 
• JAUNT – Jefferson Area United Transportation
• JMRL – Jefferson-Madison Regional Library
• KPA – Key Performance Area
• LEAP – Local Energy Alliance Program
• LIHEAP - Low Income Home Energy Assistance Program
• MACAA – Monticello Area Community Action Agency
• NDS – Neighborhood Development Services
• PC – Planning Commission
• PCRB – Police Civilian Review Board
• PRA – Public Records Act
• PUD – Planned Unit Development
• ROW – Right of Way
• RSWA – Rivanna Solid Waste Authority
• RWSA – Rivanna Water and Sewer Authority
• SADM – Standards and Design Manual
• SAP – Small Area Plan
• SIA – Strategic Investment Area
• SNAP - Supplemental Nutrition Assistance Program
• SUP – Special Use Permit
• TANF - Temporary Assistance to Needy Families
• TJPDC – Thomas Jefferson Planning District Commission
• VEEP – Voucher Energy Efficiency Pilot
• VIEW - Virginia Initiative for Employment not Welfare

5. Why am I being asked to complete a Statement of Economic Interests, Financial Disclosure Statement or Disclosure of Real Estate Holdings form?

Virginia Code §2.2-3115 requires the following local officials to file the State and Local Statement of Economic Interests:

• Members of the local governing body (City Council)
• Executive director and members of Industrial Development Authorities and Economic Development Authorities 
• Persons holding positions of trust appointed or employed by the governing body if the governing body has passed an ordinance requiring them to file
• Members of the governing body of any entity established in a county or city with the power to issue bonds or expend funds in excess of $10,000 in any fiscal year if the governing body of the appointing jurisdiction has required them to submit this form 

Virginia Code §2.2-3115 requires the following local officials to file the Financial Disclosure Statement:

• Members of the governing body of any authority established in any county or city, or part or combination thereof and having the power to issue bonds or expend funds in excess of $10,000 in any fiscal year unless required to file the Statement of Economic Interests by the governing body of the appointing jurisdiction
•  Non-salaried citizen members of local boards, commissions, and councils if the governing body has designated them to file

Virginia Code §2.2-3115 requires the following local officials to file the Real Estate Disclosure:

• Planning commission members
• Members of board of zoning appeals
• Real estate assessors
• County, city, or town managers
• Executive officers
• Non-salaried citizen members of local boards, commissions, and councils if the governing body has designated them to file

The Clerk of Council will mail appointed members the appropriate form upon appointment and State Code §2.2-3115 requires forms to be mailed in January at least 20 days before the February 1 annual filing deadline. 

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City Manager - Deer Culling Program

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1. Why is there a deer culling program?

Deer management is a frequent topic raised by community members. Concerns have typically been vehicle collisions, landscape damage, fear of disease transmission, and health of the herd due to overpopulation. City Council received extensive information on lethal and non-lethal strategies that are implemented by localities in Virginia via staff presentations between September 2016 and June 2017.  As a result, City Council adopted an urban archery ordinance and agreed to couple that population management strategy with professional services.

2. Who will be performing the deer management operation?

The deer removal will be conducted by a wildlife management firm contracting with the City, Blue Ridge Wildlife and Pest Management LLC.

3. What are Blue Ridge Wildlife & Pest Management's qualifications and how were they selected?

The vendor was chosen through a competitive process after the City issued a Request For Proposals. The selected vendor team are wildlife professionals and qualified marksman active in Virginia and other States. You can learn more here: www.yourwildlifepro.com.

4. How much will this cost the City?

The contract specifies that up to 125 deer will be removed for $50,000.  During 2018-2020 deer culling has removed an average of 92 deer annually. 

5. How will the deer be removed?

Suppressed rifles will be used by the firm.  Stands will be used in some, but not all, cases. The firm uses frangible bullets to increase safety.

6. What should I do if I think I hear gunshots?

You should call 911 if you believe you heard gunshots. Police will be in close contact with the wildlife management firm and know their location at all times.  

7. What happens to the deer?

The animal is transported to a meat processing facility and all of the proceeds return to local food banks.  The vendor estimates over 3,000 pounds of venison will be available to help feed local residents.

8. When is this taking place?

The City expects the vendor to start their work on February 1, 2021 and complete their work after 4-6 weeks.  All activity will happen during nighttime hours.

9. Where will this happen?

The City and the wildlife management firm have selected specific areas in City parks. The City will be putting up signs in the areas where deer management will take place.

10. Am I allowed in the parks while this happens?

No, City of Charlottesville Parks are all closed by ordinance at the times that this operation will take place.

11. Are citizens allowed to shoot deer in the City?

No, citizens are not permitted to participate outside of the approved urban archery ordinance.

12. What about the white deer I have seen, are they protected?

This has been a concern shared by a number of residents and was specifically discussed with Council prior to the approval of this program. Our selected wildlife management firm has specific instructions to avoid all albino/white deer and has acknowledged their plans to comply in writing.  

13. What do I do if I have additional questions?

General questions about the deer culling program can be left on the City’s Public Input voicemail line at 434-970-3109.

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City Treasurer - Dog Tags

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1. Why do I need a dog license?

According to State Code Section 3.2-65, all dogs older than 4 months of age are required to have a current rabies vaccination and purchase a dog license from the locality in which they live. The General Assembly made this decision to help prevent the spread of rabies in Virginia.

2. What happens once my dog receives a vaccination?

Whenever a vaccination occurs, the veterinarian is required to submit that documentation to your local Treasurer’s Office. If a dog license is not purchased within 90 days, our office will automatically send you a dog license application with instructions on how to purchase a license.

3. What if my dog’s rabies certificate is expired?

If your rabies certificate is expired, you will not have the option to purchase a renewal license for your dog. Please vaccinate your dog as soon as possible and then contact the Treasurer’s Office for assistance.

4. Where can I purchase a dog license?

Dog licenses may be purchased from the City Treasurer’s Office .

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City Treasurer - Zone Parking Permits

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1. Why did the city enact the residential zone permit program?

In order to reduce or prevent congestion and hazardous traffic conditions in residential areas, to protect these areas from polluted air, excessive noise, and other adverse environmental impacts of automobile commuting, to protect the residents of these areas from unreasonable burdens in gaining access to their property, and to preserve the residential character of such areas and the property value therein (Section 15-201).

2. Who may obtain residential zone permits?

Residents of most affected households may obtain permits by application through the City Treasurer’s Office (970-3146; City Hall, 605 East Main Street, 1st floor). Please call the Treasurer’s Office in order to determine the necessary proof of residency and vehicle ownership requirements. However, certain specified multifamily households, such as apartment buildings, may have to apply for permits through an owner/ agent designated by the property owner. Again please call 970-3146 for details regarding specific addresses.

3. What documentation do I need in order to obtain a zone parking permit?

1. Proof of vehicle ownership shall consist of a valid registration for the vehicle in question, or a City of Charlottesville personal property tax return for such vehicle, either of which must indicate that the vehicle is registered at an address within the restricted parking block for which a permit is sought. UVA students, registrations titled in your parents’ name may be submitted if accompanied by a student ID.
2. Proof of residency may be made as follows, provided all such proof shows an address within the restricted parking block for which a permit is sought:

• A valid Driver’s license or Virginia state identification card, or presentation of a City of Charlottesville personal property tax return, reflecting the residential address for which this zone permit is issued
• Proof of ownership of the property at the address within the restricted parking block for which a permit is sought or a signed agreement establishing occupancy thereof

4. How much do permits cost?

Both residential and guest permits cost $25 each; certain households, upon survey by the city traffic engineer, may be eligible for up to 2 no-charge permits if they are determined to not have off-street parking spaces. Please call the City Treasurer’s Office 434-970-3146 to determine if your household meets this definition.

5. How many permits are available for each address?

For most single-family affected households, the number of permits available is 4 residential and 2 guests. However, please check with the Treasurer’s Office (434-970-3146) for the number available for your specific address. For multifamily properties, the number of available permits is determined by several factors, including the number of units. Permits are available on a first-come, first serve basis for affected households. Again, please call for more information.

6. If I move away from a permit address, can I return my permit?

Yes; in fact, city code requires that residential permits be surrendered whenever the holder of such a permit moves from that address. If you move away from a permit address and do not surrender your permit, you are locking up that space for any future residents or tenants of that property.

7. Can I purchase a permit to park on a particular street in order to walk to work or class from that street?

No; permits are available only to residents of these areas, and are not for sale to commuters, students, or other non-residents.

8. Can I use a guest permit if all the available residential permits have been purchased for my address?

No, guest permits are for the use of bona-fide guests only, to be used by someone who visits the resident(s) at that household for a relatively short period of time and who needs a temporary place to park. Tickets will be issued to vehicles determined to be in violation.

9. Where does a residential permit allow its holder to park?

Vehicles to which a residential permit have been issued may park only in the block and street designated on the permit itself, and may not park in any other zone, street, or block. Zone permits do not guarantee the right to a space, but only the right to park in a particular block of a particular street should the space be available.

10. Where on a vehicle should residential permits be displayed?

Residential permits must be displayed in the lower left hand corner of the rear window (immediately behind the driver, at the bottom left). This placement aids enforcement. Guest permits must be hung from the rear-view mirror, with the address side facing out. Please note that tickets cannot be dismissed on the basis that a permit had been purchased but was not displayed properly in a guest’s vehicle.

11. What is the fine for parking in a residential zone permit area without a permit?

$25 if the fine is paid within 96 hours of ticket issue. Fines double if not paid within this time period. Fines unpaid after a specified length of time will result in collective action by our office.

12. What should I do if I lose my permit?

Residential decals, if destroyed or lost, may be re-issued within the same permit year, upon written explanation, satisfactory to the city treasurer, and upon payment of an additional $25 fee. However, please note that guest permits may not be reissued under any circumstances if lost, stolen, or destroyed.

If your residential permit is stolen from your vehicle, or destroyed in an accident, you must complete an affidavit certifying that fact and apply for a replacement permit (cost: $25). The treasurer’s office may request accompanying certification such as a police report or insurance claim.

13. What should I do if I need to replace my permit?

A person who continues to reside at the same address, upon disposing of a vehicle for which a permit has been issued, may obtain a new permit for a replacement vehicle upon surrender of the previous permit and application for a new permit for the replacement vehicle. This transaction shall be deemed a "transfer" of the permit. The transfer fee is $2.

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Citywide Plan

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1. What is the Comprehensive Plan and why is it being updated?

Comprehensive Plan Update

• The City is required to update its Comprehensive Plan every five years. This document describes and illustrates Charlottesville’s community visions and guides decision-making processes for matters related to land use, community facilities, housing, transportation, environment, economic sustainability, historic preservation, urban design, and more.
• The Charlottesville Planning Commission led the development of preliminary updates to the 2013 Comprehensive Plan in 2017 and 2018. However, it was determined that a more concrete vision and plan for affordable housing was needed before that update could be finalized.
• In addition to the housing affordability updates described below, updates to the Comprehensive Plan will include the addition of public engagement and implementation chapters, and strategies for addressing equity as a key issue for the City.

2. What is happening with the Affordable Housing Plan?

Affordable Housing Plan

• The City and consultant team are working on development of an Affordable Housing Plan, which will include priorities, goals, and measures for success that will be utilized in the Comprehensive Plan update and considered in the zoning ordinance update.

3. What is happening with the Zoning Ordinance?

Zoning Ordinance Update

• The Zoning Ordinance is a tool to implement the recommendations included within the Comprehensive Plan. In recent years, there have been several proposed changes to the zoning ordinance, but because there has not been an updated Comprehensive Plan in place, these updates have been put on hold. This update will work to ensure that the ordinance reflects the updated community land use vision and addresses other needed updates (state requirements, consistency, etc.).

4. What is the schedule for these efforts? How can the community be involved in and influence this process?

Public Involvement

The current schedule for these efforts extends through December 2021. Key upcoming public input points include:

• Spring 2020: Identification of Goals and Needs
• Summer 2020: Review of initial draft housing affordability strategies and preliminary Comprehensive Plan updates
• Fall 2020: Review draft Housing Affordability Strategic Plan and draft Comprehensive Plan updates

Throughout all tasks, the City and consultant team will facilitate conversations throughout Charlottesville. As a result of this extensive community process, the team will define a Plan that reflects the City’s commitment to equity and inclusion.

(All dates are preliminary dates, subject to adjustment.)

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Commissioner of Revenue - Meals Taxes

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1. What is considered a “restaurant”?

A restaurant as defined within subdivision 9 of section 35.1-1 of the Code of Virginia is any place where food is prepared for service to the public on or off the premises.

Restaurants include but are not limited to:

Amusement parks	Hot dog stands
Billiard parlors	Lunchrooms
Bowling alleys	Mobile food services
Buffets	Nightclubs
Cafes	Office/Government cafeterias
Cafeterias	Public and private clubs
Caterers (Licensed in Charlottesville)	Push carts
Coffee shops	Short order places
Concession stands	Skating rinks
Delicatessens	Sporting venues
Dining rooms	Taverns
Health clubs	Theaters

Also included on a limited basis are:

• Bakeries - if there is a sit-down area
• Colleges and Universities when selling to non-students or non-employees
• Hospitals and Nursing Homes when selling to employees and the general public
• Industrial Cafeterias when selling to the general public

Food served from delicatessen counters at Convenience and Grocery Stores is also subject to the tax.

2. What is considered a “meal” that is subject to the Meals Tax?

A meal is any prepared food and beverages offered or held out for sale by a restaurant or caterer for the purpose of being consumed by an individual or group of individuals at one time to satisfy the appetite, whether prepared in such restaurant or not.

3. How is meals tax filed and assessed? When is Meals Tax due?

The current tax rate is 6.5%. Reports should be filed and tax paid by no later than the 20th of each month to avoid the levy of penalties and interest. When the 20th falls on a weekend or holiday, the due date is the first business day immediately following the 20th. Mailed filings must be postmarked by the due date to be considered timely. If the filing is paid late, there is a penalty of 5% of the tax due with a minimum penalty of $2.00. Interest will begin to accrue once the filing or payment is thirty days past due. If we have not received your filing by the end of the month, you will be notified by mail reminding you to file within seven days to avoid a statutory assessment wherein we levy an assessment based on the best available information at our disposal.

Please provide a valid e-mail address on the return.

If you conduct no sales in a given month, you must still file a zero dollar return by the 20th.

4. Can I file and pay online?

You may file and pay the following business taxes online by visiting our Online Business Tax Portal at www.charlottesville.gov/Online-Business-Portal

• Business License
• Meals Tax
• Lodging Tax
• Short-Term Daily Rental Tax
• Business Tangible Personal Property Tax (or Machinery and Tools)

Please familiarize yourself with the instructions and screens before proceeding to the portal itself.

If you have questions, call 434-970-3170 or email citycorbiz@charlottesville.gov.

5. What is the Seller’s Discount?

A 3% discount on the tax due is available for those who file and pay timely by the due date each month. If a filing is submitted by the due date but fails to include a payment, the discount will be disallowed and the tax due will be calculated at 6.5% with penalties and interest levied. You will be invoiced for the total amount due.

6. Does the meal, or prepared food, have to be consumed on the premises of the business where it is purchased to be taxable?

No. The meal, or prepared food, is subject to the Meals Tax whether it is intended to be consumed on the seller’s premises or elsewhere and without regard to the manner, time or place of service.

7. Does a caterer have to collect and remit Meals Taxes to the City of Charlottesville?

It depends. Yes, for a caterer whose business is located in the City of Charlottesville, regardless of the place of service of the prepared food. No, if the caterer’s business is located outside of the corporate limits of the City of Charlottesville and regardless of the place of service of the prepared food. The Meals Tax is based on the locality in which the caterer is subject to the local business license (BPOL) tax. Code of Virginia, §58.1-3841

8. Are beverages such as soda, beer, water and others that are in a can, bottle or other factory sealed container subject to the meals tax?

No, alcoholic and non-alcoholic beverages sold for off-premise consumption in factory sealed containers are exempt from the Meals Tax.  Charlottesville City Code §30-284.

9. Are there any exemptions to the Meals Tax?

Yes.  There are several, but the following are the most common types of purchases that are exempt from the Meals Tax:

• Food and beverages furnished by food establishments to employees as part of their compensation when no charge is made to the employee.*
• Meals when used or consumed and paid for directly out of public funds by the Commonwealth of Virginia, any political subdivision of the Commonwealth, or the United States.**
• Any sale of a meal which is exempt from taxation under the Virginia Retail Sales and Use Tax Act

In addition to the most common ones listed above, the following purchases of food and beverages are exempt from the Meals Tax:

• Food and beverages sold by day care centers, public or private elementary or secondary schools or food sold by any college or university to its students served on site and paid for as a part of a tuition, meal or similar plan.
• Food and beverages furnished by a hospital, medical clinic, convalescent home, nursing home, home for the aged, infirm, handicapped, battered women, narcotic addicts or alcoholics; or other extended care facility to patients or residents thereof and the spouses and children of such persons.
• Food and beverages furnished by a public or private nonprofit charitable organization or establishment or a private establishment that contracts with the appropriate agency of the Commonwealth to offer meals at concession prices to elderly, infirm, blind, handicapped or needy persons in their homes or at central locations.
• Food and beverages sold on an occasional basis, not exceeding six times per calendar year, by a nonprofit educational, charitable or benevolent organization; church; or religious body as a fundraising activity, the gross proceeds of which are to be used by such organization exclusively for nonprofit educational, charitable, benevolent or religious purposes.
• Food and beverages sold through vending machines.

The following items, when served exclusively for off-premise consumption, are exempt from the Meals Tax:

(1) Factory-prepackaged candy, gum, nuts and other items of essentially the same nature.

(2) Pastry, dairy and snack food items, such as doughnuts, ice cream sold in greater than single serving quantities, crackers, nabs, chips, cookies, and the like and items of essentially the same nature.

(3) Food sold in bulk.

(4) Alcoholic and nonalcoholic beverages sold in factory-sealed containers.

(5) Any food or food product purchased with food coupons issued by the United States Department of Agriculture under the Food Stamp Program or drafts issued through the state special supplemental food program for women, infants, and children.

(6) Any food or food product purchased for home consumption as defined in the federal Food Stamp Act of 1977, 7 USC 2012, as amended, except hot food or hot food products ready for immediate consumption.  The following items, whether or not purchased for immediate consumption, are excluded from the definition of food in the federal Food Stamp Act:  sandwiches, salad bar items sold from a salad bar, prepackaged single-serving salads consisting primarily of an assortment of vegetables, and nonfactory-sealed beverages.  Items (3), (4) & (5) are not affected by this item.

The following businesses are not subject to the Meals Tax, except for any portion or section of the business that contains prepared food and beverage operations:

• grocery stores
• supermarkets
• convenience stores

10. How do I claim exempt sales?

You must include documentation with your return in order for exemptions to be considered.  You will be notified by e-mail if any documentation is missing and be given five days to provide it.  Failure to provide the requested documentation will result in the tax being calculated on the total gross receipts without deducting any exemptions for the month.

11. Examples of documentation:

Virginia Retail Sales Tax Exempt Certificate – Customers requesting to make tax exempt purchases must provide you with one of the following…

• ST 10 (Items purchased for resale)
• ST 12 (Governmental Entity - City of Charlottesville, Albemarle County, Commonwealth of Virginia, Federal Government)
• ST 13 (Non-Profit Entity – 501(c)(3) entities designated by the IRS)

In addition to the certificate(s), transaction totals must be included as well.

*For employee meals, attach a monthly recap of totals.  This can be from Quickbooks or your point-of-sale system.

**When a governmental agency or non-profit organization claims an exemption, the bill must be paid with a check, credit card or purchase order in the name of the agency/organization for the exemption to be approved.  If an individual claims an exemption in the name of the agency/organization but pays with cash, a personal check, or their own credit card, the exemption is not valid and will be disallowed. 

Retail sales of items like gift cards, hats, t-shirts, bottles of wine, factory sealed beer or distilled spirits should be included in your total gross receipts on the return, but then deducted out.  Include a line item accounting of these type of sales and a monthly source recap.  For example:  HATS - $25.00, GIFT CARDS - $30.00, BOTTLED WINE: $65.00

12. Are gratuities subject to the Meals Tax?

The Virginia Code, § 58.1-3840, provides the following regarding gratuities:

No such taxes on meals may be imposed on:

(1) The amount paid by the purchaser as a discretionary gratuity; or

(2) That portion of the amount paid by the purchaser as a mandatory gratuity or service charge added by the restaurant in addition to the sales price of the meal, but only to the extent that such mandatory gratuity or service charge does not exceed 20% of the sales price; or

(3) Food and beverages sold through vending machines or on any tangible personal property purchased with food coupons issued by the United States Department of Agriculture under the Food Stamp Program or drafts issued through the Virginia Special Supplemental Food Program for Women, Infants, and Children.

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Commissioner of Revenue - Personal Property Tax

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1. What types of personal property are taxable?

• Airplanes
• Automobiles
• Boats
• Business furniture
• Equipment, machinery, and tools used in a manufacturing process
• Fixtures
• Mobile homes
• Motorcycles
• Recreational vehicles
• Trailers
• Trucks

2. How is personal property assessed?

The Commissioner of the Revenue is required by law to assess vehicles by means of a recognized pricing guide. The pricing guides utilized by the City of Charlottesville are the National Automobile Dealers Association (NADA) official used car guide and the official older used car guide. Clean trade-in is the value taken from these books. If a vehicle is not listed in the guide, the assessment will be based on a depreciated prior-year NADA Clean Trade-in Value and if none listed then a percentage of purchase cost or a percentage of MSRP. 

Motorcycles

The pricing guide utilized for motorcycles is the National Automobile Dealers Association Motorcycle appraisal guide. The value taken is clean trade-in. 

Trailers

For trailers, the assessed value is based on a percentage of the original cost.

3. How is the amount of tax determined?

The personal property tax rate is established by the Charlottesville City Council. The tax is figured by multiplying the property’s assessed value by the tax rate. The current personal property rate is $4.20 per $100 of assessed value. The current rate for machinery and tools is $4.20. Mobile homes are assessed at the real estate tax rate which is currently $0.95.

4. What is PPTR and How do I Qualify?

The Virginia General Assembly passed the Personal Property Tax Relief Act (PPTRA) in 1998. Code of Virginia Section 58.1-3523 et. seq. provides relief of personal property taxes.

Three requirements must be met to qualify for tax relief. The vehicle must be: 

• a passenger car, pickup or panel truck, or a motorcycle 
• owned by a natural person or leased by a natural person under a contract requiring such person to pay the personal property tax
• used for nonbusiness purposes 

Definitions of Motor Vehicles Qualifying for Tax Relief:

• PASSENGER CAR - Every motor vehicle other than a motorcycle designed and used primarily for the transportation of no more than ten persons, including the driver.
• PICKUP OR PANEL TRUCK (effective July 1, 2016) - Every motor vehicle registered for personal use, designed to transport property on its own structure independent of any other vehicle, and having a registered gross weight in excess of 7,500 pounds but not in excess  of 10,000 pounds.  
• MOTORCYCLE - every motor vehicle designed to travel on not more than three wheels in contact with the ground, except any vehicle included with the term "farm tractor" or "moped" as defined in Code of Virginia Section 46.2-100.

A vehicle is considered used for business purposes if:

• More than 50% of the mileage for the year is used as a business expense for federal income tax purposes OR reimbursed by an employer
• More than 50% of the depreciation associated with the vehicle is deducted as a business expense for federal income tax purposes
• The cost of the vehicle is expensed pursuant to § 179 of the Internal Revenue Code

OR

• The vehicle is leased by an individual and the leasing company pays the tax without reimbursement from the individual

Since 2006, the Commonwealth has and continues to appropriate $950 million each tax year to reimburse localities statewide. City of Charlottesville City Council sets the tax relief percentage each year. Tax bills are reduced by Charlottesville’s expected reimbursement under the Personal Property Tax Relief Act from the Commonwealth, for qualified vehicles based on the first $20,000 of value. Most recent tax relief rates are as follows:

• 2017 - 47% 
• 2018 - 44% 
• 2019 - 43% 
• 2020 - 42%
• 2021 - 40%
• 2022 - 32%
• 2023 - 33%

If a qualifying vehicle’s assessed value is $1,000 or less, the tax is eliminated and the Commonwealth’s share is 100%. The City of Charlottesville is required annually to certify and verify a vehicle as qualified to receive car tax relief. Citizens are obligated to thoroughly review information detailed on their tax bills to ensure their vehicles are properly qualified. If a vehicle is improperly qualified or there is uncertainty whether a vehicle is eligible for car tax relief because of its part- time use for business purposes, contact the City of Charlottesville Commissioner of the Revenue. A personal property tax payment submitted to the City of Charlottesville is considered an acknowledgement that the vehicle has been qualified correctly.

 NOTE: Personal Property Tax Relief compliance guidelines require that we audit Virginia Schedule C, Schedule FED/CG attachments of your Income Tax return. If a review of these schedules show that you declared vehicle mileage over 50% business use, the vehicle would not qualify for the Personal Property Tax Relief that it was previously given and the PPTR will be disqualified. The disqualification results in a supplemental assessment of the tax, late payment penalty and interest based on what would have been the original due date of the respective tax year. Statute of limitations provide that the disqualification of the PPTR and supplemental assessments are to cover the current and up to three prior tax years, if the vehicle was owned and declared as business use to the Internal Revenue Service.

5. What is proration?

The City of Charlottesville is one of several localities in Virginia with the authority to collect personal property taxes on a pro-rated basis. In general terms, a vehicle’s tax will be prorated on a monthly basis based on the number of months it has a situs in the City of Charlottesville or is owned by the taxpayer. Boats and business equipment are not prorated.

6. If I move out of Charlottesville or sell my automobile, will my tax bill be prorated?

If you move out of state or into another prorating locality in Virginia or sell your vehicle, you are eligible to have your personal property tax bill prorated. You may receive either a credit or a refund of taxes paid for the portion of the year your property was not located in Charlottesville. 

• If you move after January 1 of the tax year to a non-prorating locality, you must pay the City of Charlottesville for the entire year. 
• If you move to a prorating locality in Virginia you must provide a paid personal property receipt from that locality in order to receive a credit or refund from the City of Charlottesville. 
• If you move to another state, you must submit a copy of the other state’s registration for your vehicle. If you have disposed of your vehicle, you must provide a copy of a bill of sale or a repossession notice.
• If you have moved out of the jurisdiction of the City of Charlottesville and registered your personal property with another jurisdiction, you can notify our office by completing our COR Address Change Form.
• If you have sold or disposed of a vehicle please report that to us as soon as possible using our Personal Property Disposal Form.

7. When is my personal property tax bill due?

Personal property taxes are billed in two installments. The first installment, which includes your city vehicle license fee, is due June 5. The second installment is due December 5.

8. I have purchased a new vehicle and registered it at DMV. Do I need to obtain a City of Charlottesville decal?

The City of Charlottesville does not require automobiles to display a decal. All vehicles with active license plates will be charged a city license fee. This fee will be included in the first installment of personal property taxes.

9. I have just moved into the City of Charlottesville, must I notify the Commissioner's Office?

If you have changed your vehicle information at DMV to reflect a garage jurisdiction of Charlottesville, this information should be forwarded to the Commissioner by DMV. If you have not changed this information at DMV, contact the Commissioner’s Office immediately. You should also register with the Commissioner’s Office for personal property tax within 30 days of moving here.

10. I sold or no longer own a vehicle or trailer, who do I notify?

The Virginia Department of Motor Vehicles and the Commissioner of the Revenue must be notified within 30 days. This is the legal responsibility of the citizen, not that of the motor vehicle dealer or new owner. You may notify the Commissioner of Revenue’s office by completing our Personal Property Disposal Form.

11. If I buy an automobile, whom must I notify?

Virginia law requires you to register with the locality of your jurisdiction within 30 days of purchasing (or otherwise becoming the owner) of a vehicle.

12. I am active duty military, am I liable for personal property tax in the City of Charlottesville?

Under the Service Members Civil Relief Act, active-duty military personnel are subject to state and local taxation only in their home of record. If you maintain the City of Charlottesville as your legal residence and your vehicle is registered in Virginia you would be liable for personal property tax regardless of where you may be stationed or where your vehicle may be garaged or located during the tax year. If you and your spouse are in Charlottesville by virtue of military orders, you would not be liable for personal property tax. Any service member requesting an exemption from personal property tax will be required to submit a copy of their most recent leave and earnings statement.

13. I am a full-time college student, am I liable for personal property tax in the City of Charlottesville?

If you are a full-time student attending an institution of higher learning in Charlottesville, you would not be liable here if you are paying a personal property tax on the vehicle in your domicile. If you are a resident of Charlottesville attending college elsewhere, you are liable for personal property tax here.

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Commissioner of Revenue - Transient Occupancy Taxes

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1. How is transient occupancy tax filed and assessed?

Transient occupancy tax is to be collected and remitted by the entity facilitating the sale of an accommodation.  This might be the owner of the lodging facility, or it might be a third-party online intermediary.  Whoever books the stay and collects the money is responsible for collecting and remitting the tax.

The current tax rate is 8%.  Reports should be filed and tax paid by no later than the 20^th of each month to avoid the levy of penalties and interest.  When the 20^th falls on weekend or holiday, the due date is the first business day immediately following the 20^th.  If the filing is paid late, there is a penalty of 5% of the tax due with a minimum penalty of $2.00.  Interest will begin to accrue once the filing or payment is thirty days past due.  If we have not received your filing by the end of the month, a letter will go out advising you to file within seven days to avoid a statutory assessment.  Please be sure to use the correct account number when filing. If you are unsure of what that number is, please contact this office to verify.

If you are a lodging provider, and there is no rental activity in a given month, simply file a zero dollar return.  If you anticipate going months with no rental activity, you may file zero dollar returns in advance.  Those returns can be amended at a later date if necessary.

2. Can I file and pay online?

You may file and pay online by visiting the Online Business Tax Portal at www.charlottesville.gov/Online-Business-Portal.  

Review the page to get familiar with the portal. Click to see 4th item under  BUSINESS PORTAL INSTRUCTIONS  and  TRANSIENT OCCUPANCY TAX INSTALLMENT FILING  under  FILING  sections.

In order to use the portal, you must provide;  1) Business mailing Zip code,  2) Business Tax Account number,  3) Business EIN or SSN.

3. What constitutes an exempt rental? What documentation should I provide to corroborate exempt rentals?

Continuous rentals that last thirty days or longer are exempt from transient occupancy tax.  If claiming exempt rentals, we require documentation like a copy of the short term lease, or the recap spreadsheet from your online rental platform (AirBnB, VRBO, etc…).

4. But AirBnB says they are paying all of my taxes for me…

Beginning with filings for October 2022 (due November 20, 2022) - AirBnb began collecting and remitting local transient occupancy taxes (8% in Charlottesville) on behalf of their hosts.  Most other online accommodations intermediaries had already begun collecting and remitting TOT a year earlier.  All Intermediaries were already collecting the 5.3% Virginia Retail Sales Tax and will continue to do so.  

Filing by the host IS STILL REQUIRED even though there may be no tax liability.  In both the Online Business Tax Portal and the Uniform Statewide Transient Occupancy Tax Return (pdf), there is space for you to indicate the tax collected and remitted on your behalf by any online platforms.  Hosts are responsible to provide documentation verifying that the third party platform collected and remitted the tax due on their behalf.  If such documentation is not provided, the host assumes responsibility for remitting the tax.

In filing your report, remember to report gross rental receipts - not merely payout totals.  Gross receipts include all charges associated with the booking, such as cleaning fees, pet fees, etc…

5. 5. Why do I, as a homestay host, still have to file and provide documentation?

Some third party platforms are not providing localities with sufficient documentation to tie their lump-sum payments to individual transient occupancy accounts.  AirBnB, in particular, has steadfastly refused to comply with the Code of Virginia by providing gross receipts or the location addresses tied to those receipts.  In the absence of such data, there is no way for the City to determine where these payments should be applied.  By providing documentation, the City will be able to allocate tax amounts remitted on your behalf by third party intermediaries to your individual account. 

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Commissioner of Revenue - Virginia State Income Tax

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1. Where do I mail my return, and who do I make my check out to?

Tax returns should be mailed to:
Commissioner of the Revenue
P.O. Box 2964
Charlottesville, VA 22902

Checks should be made out to: Treasurer, City of Charlottesville.

2. When are income taxes and estimated payments due?

Virginia individual income tax returns are due May 1. Estimated tax vouchers are due May 1, June 15, September 15 and January 15.

3. When can I expect my refund?

Accelerated refunds are no longer available as of December 31, 2016. Allow 3 to 4 weeks for processing of electronically filed returns. Allow up to 8 weeks for processing of paper returns. Refunds can be issued by direct deposit into a checking or savings account or by paper checks. Filers must specify which option they prefer and enter a date of birth on their returns.

4. Can I pay state income tax by credit card?

Yes, to pay by credit card you can call 800-2PAY-TAX or pay through the Official Payments website.  The jurisdiction code for the Commonwealth of Virginia is 1080. The company processing the payments will charge an additional fee. Please be sure to fill in the oval on line 30 of your return to indicate you have chosen this method of payment.

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Election Schedule

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1. When are elections held?

• March Presidential Primary - leap years only - First Tuesday of March (if called)
• June Primary - Second Tuesday of June (if called)
• November General Election - First Tuesday after the first Monday in November
• Special Elections

2. How frequently are elections held for each office?

• President of the United States - every four years, even numbered years (leap years)
• U.S. Senate - every six years, even numbered years (staggered terms for the state’s two Senators - next in 2020 and 2024)
• U.S. House of Representatives - every two years, even numbered years
• Governor, Lieutenant Governor, Attorney General - every four years, odd numbered years (year after presidential election)
• State Senate - every four years, odd numbered years (year before presidential election)
• House of Delegates - every two years, odd numbered years
• Sheriff, Treasurer, Commonwealth’s Attorney, Commissioner of Revenue - every four years, odd numbered years (year after presidential election)
• Clerk of the Circuit Court - every eight years, odd numbered years (year before every other presidential election)
• City Council - every two years, odd numbered years (staggered terms for the 5 members: 3 in year before presidential election, 2 in year after presidential election)
• School Board - every two years, odd numbered years (staggered terms for the 7 members: 4 in year before presidential election, 3 in year after presidential election)
• Soil and Water Conservation Directors, Thomas Jefferson District- every four years, odd numbered years (year before presidential)

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Emergency Medical Services (EMS) Cost Recovery Program - Ability to Pay

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1. What if I don’t have insurance and am unable to pay or have insurance but am unable to pay any balances due?

The City of Charlottesville Emergency Medical Services (EMS) Cost Recovery program includes compassionate billing provisions. If the patient is a City resident, he/she will not be responsible for any balance due once all applicable insurance payments have been collected. If the patient is not a City resident and cannot pay, he/she may request a hardship waiver form and will not have to pay. All patients will be treated and transported regardless of the ability to pay.

2. If I have an outstanding balance on my insurance, will I be refused ambulance service?

All patients will be treated and transported. This program will not change the ambulance service provided to anyone in the City of Charlottesville, regardless of insurance coverage or any other factor. The City of Charlottesville will not deny service to those with delinquent accounts. Billing does not occur until after service has taken place. Emergency responders who respond to a call will have no knowledge of who has paid and who has not paid.

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Emergency Medical Services (EMS) Cost Recovery Program - Effects on the Volunteers

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1. How does this new program help the volunteers at the Charlottesville-Albemarle Rescue Squad (CARS)?

The City is committed to utilizing a significant amount of this revenue source to provide operational funding to the Charlottesville-Albemarle Rescue Squad (CARS). This funding stream will allow our dedicated volunteers to place a greater focus on providing top-notch emergency medical care to our community and spend less time on administrative activities. Emergency Medical Services (EMS) Cost Recovery Program funds will also help offset the rising costs associated with the provision of EMS services in the City.

2. Will the rescue squad still need our donations?

Yes. The cost of providing Emergency Medical Service (EMS) services continues to rise and the Charlottesville-Albemarle Rescue Squad (CARS) will still need the public’s support. For more information and the ability to donate, please visit the CARS website.

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Emergency Medical Services (EMS) Cost Recovery Program - General

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1. What is EMS Cost Recovery?

Emergency Medical Service (EMS) Cost Recovery is the process of obtaining financial reimbursement for the cost of providing medically necessary ambulance transportation. Medicaid, Medicare and most private and employer-sponsored health insurance policies provide for payment for ambulance transport. For more information on prehospital EMS services, see the National Highway Traffic Safety Administration’s Office of EMS Information (PDF).

2. Why is the City of Charlottesville engaging in EMS Cost Recovery?

Emergency medical calls account for a large percentage of the total number of emergency services calls in the City. For example, in 2016, there were over 5,000 EMS incidents in the City and 54% of Charlottesville Fire Department responses were for Emergency Medical Service (EMS) incidents. As the need for emergency medical services continues to grow, the City, like many other localities, is seeking ways to fund these services without relying solely on local tax revenue or donations to local volunteer agencies. EMS Cost Recovery permits localities to recover system costs from those individuals who benefit directly from EMS delivery, including non-City residents, with the vast majority of the costs collected from Medicare, Medicaid and insurance companies.

Support

The EMS Cost Recovery program will be utilized to support the volunteers at the Charlottesville-Albemarle Rescue Squad (CARS), will provide a funding stream to support additional Charlottesville firefighters to staff ambulances in the City, and will support the acquisition and deployment of sophisticated EMS equipment.

3. How will this program affect me?

No one will ever be denied emergency service because of the Emergency Medical Services (EMS) Cost Recovery Program. If a patient calls 911 but is not transported, there is no charge. City residents covered by Medicare, Medicaid, or private insurance will not be billed for any balances due after applicable insurance payments have been collected. City residents without insurance will not be billed at all. Non-city residents, in cases of hardship, may apply to the City for a hardship waiver once all applicable insurance payments have been collected.

4. Will the Charlottesville-Albemarle Rescue Squad (CARS) bill for service in the City?

Yes. Both CARS and Charlottesville Fire Department staffed ambulances will bill for service as part of the Emergency Medical Services (EMS) Cost Recovery Program.

5. How much money will be recovered?

The City estimates that between 1 and 1.4 million dollars will be recovered annually. These funds will be used to support and strengthen the City’s combination of volunteer-career Emergency Medical Services (EMS) transport system.

6. What other localities in this area have EMS Cost Recovery programs?

Nearly 80% of Virginia residents live in localities that bill for Emergency Medical Services (EMS) transport. Nationally, that percentage approaches 85%. Many other localities in Virginia are currently considering this type of EMS Cost Recovery. More than 40 cities, counties, and towns in Virginia currently bill for emergency ambulance transport to recover expenses and offset system costs. Localities in our region that bill for service include:

• Albemarle
• Augusta
• Chesterfield
• Fluvanna
• Greene
• Hanover
• Louisa
• Nelson
• Orange
• Richmond
• Rockingham
• Spotsylvania
• Stafford
• Staunton

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Emergency Medical Services (EMS) Cost Recovery Program - How Billing Works

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1. How will the billing process work?

The City of Charlottesville has contracted with a billing company, Digitech Computer, to handle the Emergency Medical Services (EMS) billing process. Once patient information is collected, a claim form will be forwarded to the patient’s insurance provider, Medicare, or Medicaid.

2. What are the billing rates for this EMS service?

Fees for ambulance transport range from $500 to $850 per transport, depending on the level of Emergency Medical Service (EMS) care required by the patient. Rates are established by City Council. For more details, see the EMS Fee Schedule (PDF).

3. If an ambulance comes to my house but I don’t need transport, will I receive a bill?

No. Fees are recovered only if a patient is transported.

4. If a fire engine comes to my house to provide EMS care, will I receive a bill?

No. Emergency Medical Services (EMS) first-response will remain a core service provided by the Charlottesville Fire Department. There is no fee for EMS first-response services. Fees are only recovered if a patient is transported in an ambulance to the hospital.

5. Who do I contact with questions about my bill?

The City’s billing company, Digitech Computer, has customer service representatives to handle your billing and insurance questions that can be reached by calling 888-447-9809.

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Emergency Medical Services (EMS) Cost Recovery Program - Insurance Information

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1. Will my health insurance premiums increase because of this billing?

Unfortunately, health insurance premiums continue to rise regardless of whether or not a community decides to bill for Emergency Medical Services (EMS) transports. Factors including the rise in prescription drug prices, the rising costs of hospitalization, an aging population, and litigation have resulted in escalating healthcare costs. Despite the steep increase in healthcare costs, ambulance transport costs represent less than 1% of health care expenditures. Many other local governments in Virginia have implemented similar EMS Cost Recovery programs, and they have reported no evidence that EMS billing increases health insurance premiums.

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Fire Department - Free Smoke Alarms

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1. What is the purpose of the program?

• To provide free smoke alarms to all City of Charlottesville, Virginia residents 
• To meet the City’s Strategic Plan of creating Safer and Healthier Neighborhoods

2. What are the requirements to receive a free smoke alarm?

You must be a City resident.

3. How do I get a smoke alarm?

Call the Fire Department’s free smoke alarm information and contact number at 434-970-3245.

4. What happens once I call and make a request?

Your name, address and phone number will be logged into a request log. Charlottesville Fire Department personnel will then contact you by telephone to schedule an appointment convenient for you to install your smoke alarm(s). Due to a large number of requests, you should anticipate a 24 to 48 hour time period before being contacted. Please be patient, we are using our on-duty firefighters to install the alarms as quickly as possible. Note: This program is not designed to replace the responsibility that landlords have to their renters to provide smoke alarms as outlined in the City Code.

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Housing & Redevelopment Section 3

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1. What programs are covered?

Section 3 applies to U.S. Department of Housing and Urban Development (HUD)-funded Public and Indian Housing assistance for development, operating, and modernization expenditures. Section 3 also applies to certain HUD-funded Housing and Community Development assistance (such as CDBG and HOME programs) for housing rehabilitation, housing construction, and other public construction.

Eligibility Guidelines for Section 3 Preference

Section 3 residents and Section 3 businesses are eligible to receive a Section 3 preference. Qualified residents or businesses seeking a Section 3 preference must certify or submit evidence of qualification.

2. Who is a Section 3 resident?

A public housing resident or a low to very low income person residing in the City of Charlottesville or the Charlottesville metropolitan area in which the Section 3 covered assistance is expended. Note: The Charlottesville metropolitan area includes Albemarle County, Virginia; Greene County, Virginia; Fluvanna County, Virginia; and Nelson County, Virginia. Residents within the listed counties are offered a preference only when the Section 3 covered assistance is expended within these areas. Preference/priority will be provided to City of Charlottesville residents.)

Residents seeking certification must meet the household income guidelines for a low or very low-income person. See CDBG/HOME page for current income limits.

3. What is a Section 3 business concern?

A business that:

• Is 51% or more owned by Section 3 resident(s)
• Employs Section 3 residents for 30% of its permanent, full-time employees
• Provides evidence of a commitment to subcontract to Section 3 businesses, 25% or more of the dollar amount of the awarded contract

If you are a business seeking certification you may register online or via the Section 3 Business Registration Form. Please Note: Businesses that register that they meet the definition of a Section 3 business will be required to provide verification of their eligibility to the City of Charlottesville at the time of bid/offer/proposal submission.

U.S. Department of Housing & Urban Development (HUD) Section 3 Business Registry

To search for a self-certified Section 3 business, please visit the HUD website.

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Human Resources

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1. Where do I begin to look for employment?

To get started, visit our Employment page to access a current list of Job Opportunities and to create an account. Please remember to keep a record of your username and password once you have set up an account. You will need to input this information exactly as it was originally entered in order to login to check the status of your application, update your contact information, or to apply for other positions.

2. How do closing dates work? What if the closing date is listed as Open Until Filled or Continuous?

The online system will allow you to submit an application until 4:59 pm (Eastern Standard Time) on the deadline date. At that point the job announcement will be automatically pulled from our employment website. If you are completing an application and the deadline passes you will not be able to complete the submission. Positions which have ’Open Until Filled’ or ’Continuous’ listed as the closing date will be open to applications until enough qualified applicants are received to begin the interview process or until all positions have been filled. At that point, the job announcement will be pulled from our employment website. Apply as early as possible to assure you are considered for those job openings.

3. I am interested in a job that is not listed on the Job Opportunities Page. Is there a way to be notified when the position becomes available?

Yes; visit our Jobs Board website. Click the "Menu" button on the top left, and then select "Job Descriptions." Use the search box to find a job title you are interested in and then select the title. Above the General Summary in each job description you will find a link that says "Subscribe." This link will take you to the Job Interest Card. If you complete the required fields, you will receive an email when the position is posted on the Jobs Board under Job Opportunities. You may also use the "Notify Me for Future Jobs" link in the "Menu" on our City Jobs Board website which will allow you to select a certain type of job categories; Select the categories that interest you, and then select "Subscribe."

4. What if I do not have a computer or access to the web?

The Virginia Employment Commission has computers available for job seekers. In addition, any of the Public Libraries in the Charlottesville area will have computers available for use by the public, as well as the Downtown Job Center located in the basement of the Central Library. Be prepared to sign up to use a computer, and note that there may be a time limit.

5. How do I check the status of my application?

You can check the status of your application(s) by signing-in to your account; Click on "City of Charlottesville Jobs Board," "Menu" and then "Applicant Login."

6. How do I save my application?

You must click "Save" in each section to retain the information you have entered. If you close your browser prior to clicking "Save", you will lose any information you entered after the last time you clicked "Save." If at any time you need to exit out of the application form, click the "Save" button at the bottom of the form. You can return to your application later by logging into your account under "Applicant Login."

7. How do I submit a resume?

You may attach a resume to your application during Step 1 of the application process after listing references.

*Please note that resumes will not be accepted by fax, email, or postal service. Submitting a resume is not a substitute for submitting a completed online application.

8. Can I apply for more than one job at a time?

Yes. Once you have completed your online application, you can apply for multiple positions that are currently open. Please remember to update your application as needed regarding your work history, contact information, or other relevant information changes.

9. How do I print my application?

After you have submitted your application, you will see a link to ’Click here for a printable version of the application you just submitted.’ You may print from that link.

10. I missed the deadline - can I still apply?

No. As with any position, once a closing date has passed, no application will be accepted. Please continue to visit our site and apply for new jobs as they become available.

11. Can I make changes to an already submitted application?

No. Once an application has been submitted for a specific position you will NOT be able to make any changes to it. Should you need to make changes to a submitted application you must email Human Resources, prior to the position closing, indicating that you wish to invalidate your application and submit a new one. Once a position has closed no changes can be made to that specific application.

12. Will I automatically be considered for other positions if I previously submitted an application?

No. You must submit a separate application for each position in which you are interested.

13. What happens after I file my application?

For positions with a fixed closing date, all applications received that meet the minimum qualifications will be sent to the authorized Hiring Manager(s) where they will be evaluated and a decision made as which applicants to select for interviews. The volume of applications received varies per job and can be large, and the screening process may take several weeks.

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Human Resources - City Jobs

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1. During the hiring process how do I request reasonable accommodations for a disability?

Requests for reasonable accommodation by applicants may be made by submitting a written request to the Human Resources Director at the address below, prior to the job closing date or prior to the event for which an accommodation may be needed:
City of Charlottesville
Department of Human Resources
605 E Main Street
P.O. Box 911
Charlottesville, VA 22902

You may also contact the Human Resources Department by calling 434-970-3490 or email Human Resources to begin the request for reasonable accommodation procedure.

2. I have a criminal record. Will the city consider my application?

Yes. The City does not have blanket exclusion for offenders. However, convicted felons cannot be hired for certain positions due to requirements by state or federal law.  For example, certain positions in our Social Service and Human Services departments cannot be filled by applicants that have been convicted of specific barrier crimes as required by state or federal law. 

Applicants with criminal histories will be assessed on an individual basis with respect to time, circumstances, seriousness, and the extent to which the offense is related to the job for which you are applying. To provide support services for ex-offenders, the City partners with OAR: Jefferson Area Community Corrections.

3. What pre-employment checks does the City conduct?

In accordance with federal, state, and local law, the City of Charlottesville conducts job related background checks and pre-employment drug tests of applicants who reach the final stages of the employment selection process. Background checks may include but are not limited to: confirmation of education, training and experience; criminal history; credit history; driving records; and reference checks, and are dependent on the nature of the position sought and the public duties associated with such position.

Applicants will be asked to sign a release authorizing the City to conduct the necessary background checks for their position. For certain positions, a conditional offer of employment may be made prior to completion of a drug test and all applicable background checks. All applicants who receive a conditional offer of employment with the City will be required to pass all of the pre-employment background checks including a pre-employment drug test. A decision as to whether the offer will be confirmed shall be made after the results of the background checks and drug test are reviewed.

4. The position I am applying for requires a valid driver’s license. What is the City’s Vehicle Use Policy?

Some City positions require employees to drive either a City or personal vehicle to perform an essential duty of their job. When applying for a position that requires driving, you may be asked specific questions about your driving experience, driving record, specific convictions, or points balance. Applicants selected for positions that require driving will be asked to provide a certified copy of their DMV driving record and must meet the City’s driving eligibility requirements.

Eligibility

At a minimum, to be eligible to be a driver with the City, you must have:

1. A current appropriate valid driver’s license
2. No currently restricted driving privileges or suspended or revoked licenses. In addition, 24 months shall have passed since the most recent:
   1. Date of restoration of driving privileges after license revocation or declaration, determination or adjudication as a Habitual Offender
   2. Ending date of a period of suspension. Administrative suspension may be exempt. Examples of administrative suspensions include, but are not limited to: failure to pay fine, insurance monitoring, failure to pay child support, or for medical conditions that no longer exist or are under control with or without medication. Notwithstanding the foregoing, a decision to exempt a suspension within the twenty-four month period is within the sole-discretion of the City.
3. No convictions of driving while intoxicated with, or under the influence of, alcohol or drugs within the past 36 months
4. A current Virginia DMV point balance of no less than negative five.

Special Provisions

In addition to the driving standards outlined above, depending on assignment, City drivers must comply with all special provisions that may apply for certain positions based on State statutes, licensing boards, operation of emergency vehicles/equipment, etc. Some positions may have more stringent requirements and a determination will be made based on those standards.

Driving Records

Prior to starting employment with the City, your driving records must be approved by the hiring manager, who may consult with Risk Management. Authorized City drivers are subject to ongoing driving record status monitoring through DMV, for the duration of time that driving remains necessary to perform essential job duties. Additionally, if you are required to operate personal vehicles for City business, proof of valid automobile insurance coverage must be submitted. A complete copy of the City’s Vehicle Use Policy can be provided upon request.

5. I am unemployed. Where do I learn about services and benefits?

The Virginia Employment Commission (VEC) has a Workforce Center where many resources and services are available. This office is located at:
2211 Hydraulic Road
Charlottesville, VA 22901

The office phone number is 434-984-7630.

6. Where can I find information about employment with Charlottesville Public Schools?

You must contact Charlottesville City Schools directly. For more information, please call 434-245-2400.

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Human Services - Foster Parents

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1. Who are CAFF foster parents?

CAFF parents can be single, married or co-cohabiting couples. They are financially stable, have adequate bedroom space and meet all state requirements including background checks. They have a love of children and believe in the unique potential of every child. They provide children with guidance, structure, supervision, safety, and discipline. CAFF parents appreciate being part of a supportive system of other parents and professionals working together to create changes in the lives of children.

2. How do I become a CAFF parent?

Contact CAFF Trainer,  Tiffany Polychrones by phone, 434-970-3735 or email caffinquiries@charlottesville.gov and introduce yourself. You will then be invited to attend an information session that will give you a brief overview of the process and our program. After attending the information session and completing an application you may be invited to complete approximately 27 hours of required pre-service training. During the pre-service training you will meet with a Family Assessment Specialist to complete a home study and other required paperwork.

3. Who are CAFF children?

The children range in age from newborn to 18 years. These children represent a variety of racial, ethnic and socioeconomic backgrounds. Most sibling groups need to stay together. All of the children we work with are survivors of trauma in various forms and degrees, and as a result many of them also may experience:

• Behavioral problems
• Developmental delays
• Emotional problems
• School difficulties
• Challenges with attachment

In an effort to address trauma and its effects, each child is connected to a system of caring adults and additional resources including therapy. Many children remain connected to their biological families and other natural supports. All children possess the capacity to build on their resiliency skills and thrive.

4. What is the goal of foster care?

 Foster care is the provision of temporary care and services for a child who cannot presently be returned to their caregiver’s home.

5. How long is temporary?

A child’s stay in foster care may be as short as overnight or it may be years.  Some children in foster homes become available for adoption if they are not able to safely return home and there are no relatives able to raise them. Each child’s journey is unique and it  is important to support the primary goal of foster care is for a child to be reunified with their family.

6. Would a child's biological family be involved while a child is living in my home?

Yes, in most circumstances a child’s family remains involved with their child while they are in foster care. The CAFF Family Services Specialist and/or foster care Social Workers will help coordinate contact and visits. Regular contact with their biological families is very important. Foster parents have a big role in supporting a child’s connection with their family.

7. How long does it take to become a CAFF parent?

It typically takes a family between three and four months to become a CAFF foster parent after completing all in-service training. The time can vary depending on how quickly families complete the requirements.

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Information Technology - Online Conferencing - Other

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1. What other options do I have?

• Microsoft Teams is a tool that you can use to communicate and collaborate online with City employees. 
• Zoom should be used when hosting a meeting when participants who are not City employees are involved, or when other participants do not have access to email. If you need to host a public meeting or webinar please contact Brian Wheeler, Director of Communications.
  
• WebEx is another tool for conducting meetings with external parties, and is available for directors and managers. Please request an account from Help Desk.
• CenturyLink Conference Bridge is available for audio-only meetings, primarily as a backup for the other two options. Each department has already been assigned a conference bridge and has been sent the information for using it. If you don’t have that information, please contact the Help Desk.

2. What if I need to conduct an interview? A series of interviews?

IT recommends using Zoom for your interview(s) with the Waiting Room feature enabled. Zoom’s Waiting Room allows the meeting host to control when a participant joins. You can meet with one person while another waits in the virtual waiting room, and then allow the person waiting to join the meeting when appropriate.

3. Can I still use WebEx?

Yes, IT still offers WebEx, and it has some advantages such as the capability to use a toll-free number for calling in. If you would like to use WebEx, please contact the IT Help Desk.

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Information Technology - Online Conferencing - Teams

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1. When should I use Teams?

Teams should be used for all internal meetings between City employees.

2. What can Teams do?

Microsoft Teams has many capabilities for online collaboration:

• Chats (instant messaging)
• Meetings and conference calls
• Online collaboration
  • Share files
  • Create teams and channels
• What else can Teams do?

3. How do I host a meeting in Teams?

The easiest way to schedule a Teams meeting is to use Outlook

1. Open Outlook
2. Navigate to your calendar
3. Click New Teams Meeting at the top of the screen
4. Fill out your meeting details as usual
5. Once you’ve finished and clicked Send, all attendees will receive a link to join the meeting in Teams. The meeting will also appear in the Calendar section of Teams for all attendees.

4. Can I invite people not in the organization?

Yes, Teams has the capability to invite guests if they have a valid email address. Invite them by entering their full email address in the To field when scheduling a Teams meeting.

5. Can I conference into a Teams meeting using a phone?

No, Teams only allows participants to join a meeting via computer or the Teams mobile app. If you have accessibility needs, please contact IT for assistance.

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Information Technology - Online Conferencing - Zoom

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1. When should I use Zoom?

Zoom should be used when hosting a meeting when participants who are not City employees are involved, or when other participants do not have access to email. If you need to host a public meeting or webinar please contact Brian Wheeler, Director of Communications.

2. What are the system requirements for Zoom?

The system requirements for Zoom for Windows, macOS, and Linux can be viewed here.

3. How do I host a meeting in Zoom?

1. Sign in to Zoom
2. Click on the Schedule icon
3. Select your meeting settings
   Advanced Options: IT recommends enabling the following settings under Advanced Options 
   i. Require a meeting password
   ii. Disable Join Before Host
   iii. Do not use your Personal Meeting ID
   iv. Enable a Waiting Room if possible (contact the IT Help Desk for assistance with this)
4. Click Schedule to finish

4. Can I invite people not in the organization?

Yes, we recommend using Zoom for any meetings involving external users.

5. Can I conference into a Zoom meeting using a phone?

Yes, when you receive a Zoom meeting invitation there are phone numbers to call based on which country you are in. NOTE: if you dial a toll number, carrier rates apply. Instructions to join will be presented once you dial the number

6. My department needs additional Zoom licenses. How can we get more?

IT may be able to provide more Zoom licenses to your department. Please ask your supervisor to contact the IT Help Desk stating your business case.

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Office of Human Rights (OHR)

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1. What are Human Rights?

Human Rights are life activities that all people should have the freedom to pursue without fear of discrimination or harassment. The Charlottesville Human Rights Ordinance and state law protect people from discrimination when engaging in the following protected activities within the city of Charlottesville:

• Credit
• Employment
• Housing
• Private Education
• Public Accommodation

The Charlottesville Human Rights Ordinance and state law protect people from discrimination when engaging in the above protected activities on the basis of the following protected classes:

• Age/Elderliness
• Childbirth or related medical conditions
• Disability
• Familial Status (in housing)
• Gender Identity
• Marital Status
• National Origin
• Pregnancy
• Race
• Religion
• Sex
• Sexual Orientation
• Color
• Source of Funds (in housing)
• Status as a Veteran

2. What is the Charlottesville Human Rights Ordinance?

The Charlottesville Human Rights Ordinance is a part of City code that defines how human rights are protected within the City of Charlottesville. It also specifies the roles that the Office of Human Rights and the Human Rights Commission in enforcing those protections.  Under the Human Rights Ordinance, the term "unlawful discriminatory practice" includes conduct in violation of any comparable Virginia or federal statute or regulation governing unlawful discrimination.

3. What is the Human Rights Commission?

The Human Rights Commission (HRC) is a group of volunteers appointed by City Council to promote an inclusive, empowered, and diverse community through community education and engagement, as well as enforcement of the Human Rights Ordinance. The HRC also reviews City policies and provides recommendations to City Council for changes in policy that promote and protect human rights. View more information on the Commission page.

4. What is the Dialogue on Race?

The Dialogue on Race was a community initiative with the mission of engaging every segment of our community in an open, honest, and on-going discussion of race, racism and diversity and identifying problems and proposing concrete solutions and paths to action that promote racial reconciliation, economic justice and equity. The Human Rights Commission and the Office of Human Rights arose from the work of a task force that emerged from the Dialogue on Race.

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Parks & Recreation - Adult Basketball

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1. When can I find the game schedule?

Once registration has concluded, you may view the posted schedule.

2. What leagues and divisions are available?

Teams can register in our Competitive or Recreational League.

3. What does the team registration cover?

Registration covers the cost of the 6-game season plus playoffs for qualifying teams, two trained referees, and 12 team tee-shirts.

4. What's if there's inclement weather?

Call (434) 970-3593 to reach the Inclement Weather Hotline. Games canceled due to inclement weather are rescheduled by Charlottesville Parks & Recreation Athletics the day after the cancellation.

5. What if I don’t have a team?

Participants can register as a free agent and be placed on a team.

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Parks & Recreation - Adult Kickball

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1. When can I register my team?

Please contact Parks and Recreation for registration information.

2. What does the team registration cover?

The cost of registration covers an 8 game season plus playoffs for qualifying teams and 15 shirts for your team.

3. Do we have to provide our own balls to play with?

No. The Charlottesville Parks and Recreation Athletic Staff will provide balls for each game.

4. When is the start of the season?

Please contact Parks and Recreation for season start dates.

5. What if there's Inclement weather?

Call (434) 970-3593 to reach the Inclement Weather Hotline. Games canceled due to inclement weather are rescheduled by Charlottesville Parks & Recreation Athletics the day after the cancellation.

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Parks & Recreation - Adult Softball

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1. When can I find the game schedule?

Once registration has concluded, you may view the posted schedule.

2. What leagues and divisions are available?

Leagues include Men (Mondays/Tuesdays) and Co-Rec (Wednesdays/Thursdays). 

3. What division should I select?

The Athletics Department reserves the right to move any team to balance the league or split the league into more divisions. Past performance and rosters are used to help make decisions.

Elite

All players have a high level of softball experience and are playing to win. Highly competitive atmosphere. 50% of the team or more has USA Softball Tournament experience. Men’s League Elite teams will swing composite bats.

Pro

Designed for softball enthusiasts who are applying their skills in a competitive environment. Less than 50% have USA Softball Tournament experience.

Rookie

Designed for players seeking a purely recreational, just for fun experience. Players are new to softball or have lower levels of experience. A social/leisure setting is desired over competition. There are few or no USA Softball Tournament players on the team.

4. What does the team registration cover?

Registration covers the cost of the regular season plus playoffs for qualifying teams, one trained umpire, lined fields, and balls/bats provided at the games.

5. What if there's inclement weather?

Call (434) 970-3593 to reach the Inclement Weather Hotline. Games canceled due to inclement weather are rescheduled by Charlottesville Parks & Recreation Athletics the day after the cancellation.

6. What softball opportunities exist for seniors?

The Charlottesville Retreads welcomes men 55 years of age and older and ladies 40 years of age and older.  For more information please visit the Charlottesville Treads website.

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Parks & Recreation - Adult Tennis

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1. When can I register my team?

Contact Parks and Recreation to find out when you can register your team.

2. How are leagues arranged?

There are singles and doubles League options. In addition, in an effort to ensure parity, leagues will be broken up by skill level.

3. When is the start of the season?

Contact Parks and Recreation to find out when the start of the season is.

4. What's the Inclement Weather Hotline?

Call 434-970-3593 to reach the Inclement Weather Hotline. Games canceled due to inclement weather are rescheduled by the Athletics Office the day after the cancellation.

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Parks & Recreation - Adult Volleyball

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1. What if there's inclement weather?

Call (434) 970-3593 to reach the Inclement Weather Hotline. Games canceled due to inclement weather are rescheduled by Charlottesville Parks & Recreation Athletics the day after the cancellation.

2. How do rosters work this season?

Team coaches are required to submit a roster to the Athletics Manager at the time of registration and update their roster throughout the season. Participants are permitted to sub for teams within the same skill level. For example, players in the Women’s A league can sub for other Women’s A-league teams. However, they may not sub on B or C-level teams.

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Parks & Recreation - Time Slot Reservations

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1. Why do I need to make a time reservation?

Reservations are required during COVID-19 to ensure that we are operating our facilities safely and within the capacity guidelines from the Center for Disease Control (CDC) and/or Virginia Department of Health (VDH).

2. Will you make changes to reservations as restrictions are rolled back?

Yes, we will review our reservations and operations on an on-going basis and will update our procedures in accordance with new guidance/mandates and communicate that to customers.

3. Why do I have to have a RecTrac Household Account to make a reservation?

The household account is a one-time setup in our processing system and that lets us know the name and contact information of customers using our facilities.  This helps us identify customers if there was a potential outbreak and notify them quickly.  If you ever registered for a Charlottesville Parks & Recreation program, purchased an Access Pass (now Fitness and Wellness pass) or summer pool pass, you already have an account and we can locate it if you need assistance.

4. Why are the rules/restrictions in place?

The rules/restrictions are in place to help ensure that everyone has an equal opportunity to make a reservation and use the facilities.

5. Do I need to pay when I make a reservation?

You do not need to pay when making a reservation. You have an option to pre-pay for a Washington Park Pool reservation but are not required to pay.  Washington Park Pool has a larger group of customers to check-in during a specific time block and pre-paying will help speed the process of getting into the pool faster.

6. What if I need to change or cancel my reservation?

If you need to cancel or change your reservation, you can use these methods.

• Online reservations:  www.webtrac.charlottesville.gov If you are cancelling or changing your reservation online, find your reservation in the My Account section after you login.
• Call during business hours.
  Carver Recreation Center: (434) 970-3053
  Crow Indoor Pool: (434) 977-1362
  Key Recreation Center: (434) 293-8273
  Washington Park Pool: (434) 977-2607
• In-Person:   If you are already in the facility for a pre-existing reservation, stop by the front desk.

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Parks & Recreation - Youth Basketball

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1. How do I register?

Register activity number 220201 by one of the following methods:

• Register Online
• Call 434-970-3260

2. When are my child's games/practices?

Practice time slots are selected by the coach. Your coach will call and inform you about your practice/game schedule.

3. How do I get registered as a coach?

All youth basketball coaches are volunteers. Interested coaches should contact Shane Ferrara at athletics@charlottesville.gov. 

4. What's if there's inclement weather?

Call (434) 970-3593 to reach the Inclement Weather Hotline. Games canceled due to inclement weather are rescheduled by Charlottesville Parks & Recreation Athletics the day after the cancellation.

5. What does registration cover?

The cost of registration covers jerseys, equipment at practices, and all games/practices.

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Parks & Recreation - Youth Flag Football

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1. When can I register my team?

Contact Parks and Recreation to find out when you can register your team.

2. What does the team registration cover?

The cost of registration covers:

• 6 games and 8 practices
• Equipment
• Flag belt
• Mouthpiece
• NFL brand jersey

3. Do we have to provide our own balls to play with?

No. The Charlottesville Parks and Recreation athletic staff will provide balls for each game.

4. When are my child's games/practices?

Practice time slots are selected by the coach. Your coach will call and inform you about your practice/game schedule.

5. How do I get registered as a coach?

All interested coaches should email the Athletics program. You will need to attend the coach’s meeting.

6. Are scholarships available?

Yes, all families that live in the City of Charlottesville are eligible for the scholarship program through an application.

7. What size jersey should I get for my child?

Jerseys are available in youth or adult sizes. Please check the NFL Flag Football Jersey Chart (PDF) before marking down the size for your child.

8. What if there's inclement weather?

Call (434) 970-3593 to reach the Inclement Weather Hotline. Games canceled due to inclement weather are rescheduled by Charlottesville Parks & Recreation Athletics the day after the cancellation.

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Procurement & Risk Management - Vendor Registration

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1. Appointments - How do I request an appointment?

Please call 434-970-3860 to request an appointment to visit with a member of the staff.

2. Bid Process - What is the City's bidding process?

The City of Charlottesville’s purchasing process is a combination of centralized/decentralized system, with set thresholds. Learn more on our Bidding Process page.

3. Bidder's List - How do I get my company on the City's bidder list?

Complete the on-line vendor registration process found on this Web site under "Vendor Registration" and select all commodity codes that describe the goods and/or services that your company provides.

4. Bonding Requirements - What are the bonding requirements?

Bonds are normally not required for projects estimated to cost less than $100,000. The Purchasing Agent, however, may require a bond if s/he believes it is in the City’s best interest. Bonds may be issued by an approved surety firm, be in the form of a cashier’s check, or, with the prior approval of the City Attorney, be in the form of an irrevocable letter of credit from an approved financial institution.

5. Contracting Opportunities - How does the City advertise goods and services being bid?

Solicitations are advertised by posting of a written notice on the Procurement "Bids & Proposals" page and may also be advertised in a local paper of general circulation and/or posting in eVA under the Virginia Business Opportunities (VBO).

6. Directions - How do I get to the Procurement and Risk Management Office?

Get directions to the Procurement and Risk Management Office.

7. Licensing Requirements - What are the licensing requirements for the City of Charlottesville and the Commonwealth of Virginia?

The City’s licensing information is available on the Commissioner of the Revenue’s page.

8. Marketing - How do I contact City departments to introduce my company?

The City’s website includes a list of government offices. The Contact List (PDF) for City department contacts includes the contact person’s name, contact information and goods/services most recently purchased. For goods and/or services that are not expected to exceed $100,000 contact the Department Contact Person on this list.

For purchases expected to exceed $100,000, you can contact Procurement’s Central Buyer assigned to the department by emailing Procurement and Risk Management.

9. School Procurement - Does the City issue solicitations on behalf of the Charlottesville City Schools?

No, the Charlottesville City Schools issues their own solicitations through their Finance office.

10. Set-Asides - Does the City offer set-asides or preferences any class of business?

No, in accordance with the Virginia Code, the City is unable to grant preferences or set-asides.

11. Vendor Appeals - How can I obtain a copy of the Vendor Appeal Procedures?

View the City of Charlottesville’s Vendor Appeal Procedures (PDF).

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Protective Orders - Filing

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1. If I file for a criminal warrant with the Magistrate’s Office, can I ask for an Emergency Protective Order?

Yes, this is typically done by the Magistrate and is in effect for 72 hours or until the next day court is in session.

2. Is there a filing fee?

No fee is required.

3. What are the hours to file a petition for a Preliminary Protective order or a Protective Order?

The Clerk’s Office opens at 8:30 am and closes at 4:30 pm It is suggested to arrive as early in the morning as possible in order to complete the paperwork and have the petition reviewed by the judge.

4. How long should I expect to spend at the courthouse in order to file the Petition for Preliminary Protective Order or a Protective Order and have the petition heard?

You should expect to spend at least a couple of hours. Arrive as early as possible and go directly to the Clerk’s Office. At that time we can assist you by contacting the Victim/Witness Office associated with the Commonwealth Attorney’s Office.

5. What do I do if an Emergency Protective Order that was issued expires before I am able to have a petition for the Preliminary Protective Order filed and heard?

You may go to the Magistrate’s Office and testify under oath as to why you were unable to petition for the Preliminary Protective Order and why a Protective Order is still necessary. You will be asked to fill out a written statement (affidavit). If you have any questions please call the Magistrate’s Office at 434-977-0220.

6. Do I need an attorney to file for a Preliminary Protective Order?

You do not need an attorney to file a Preliminary Protective Order. The Commonwealth’s Attorney’s Office, Victim/Witness Office or the Clerk’s Office can assist you in preparing the paperwork, but cannot provide legal advice. If you would like to hire an attorney to represent you at your hearing where both parties are before the judge, you may do so.

7. How do I find an attorney to help me?

If you choose to have an attorney represent you, you may hire your own. If you cannot afford an attorney to help you, you may contact Legal Aid and ask for assistance.

Free Legal Services

If you are the victim of domestic violence, you may qualify for free legal services. For more information, contact

• Central Virginia Legal Aid Society, Inc. - Phone: 434-977-0553
• Virginia Lawyer Referral Service - Phone: 804-775-0500

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Protective Orders - General

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1. What are Protective Orders?

Protective Orders are legal documents issued by a judge or a magistrate with the intent to protect the health and safety of someone who has been injured or threatened by another person. In Virginia, there are three kinds of protective orders that are intended to protect you and others:

• Emergency Protective Order - generally last only 72 hours and are usually issued by a magistrate but may be issued by a judge.
• Preliminary Protective Order - is temporary protection which lasts 15 days or until a full hearing and requires that you file a petition with the court. Preliminary Protective Orders may be extended up to 6 months.
• Permanent Protective Order - a full protective order can be issued for up to two years where both parties have notice and the opportunity to be heard.

Under 18

If you are under 18 years of age, this filing information does not apply to you. Go to Virginia’s Judicial System website for assistance with Protective Orders. You can also call the Juvenile Domestic and Relations Court at 434-979-7165 with questions.

Immediate Danger

 If you are in immediate danger, please call 911. If this is a non-emergency question please call the Police Department at 434-970-3280 or the Magistrate’s Office at 434-977-0220.

2. Where is the Magistrate’s Office located and how do I contact them?

The Magistrate’s Office is located in the Albemarle Charlottesville Regional Jail at:
160 Peregory Lane
Charlottesville, VA 22901

Protective Orders

You may go to the Magistrate’s Office to obtain an Emergency Protective Order. This order will last only 72 hours or until the next day court is in session. If you need longer protection, you must ask the court for a Preliminary Protective Order. The Magistrate’s Office is open 24 hours a day, 7 days a week. You may call the Magistrate’s Office at 434-977-0220.

3. Where is the court located?

The Charlottesville General District Court is located at:
606 E Market Street
Charlottesville, VA 22902 

You may call the Charlottesville General District Court at 434-970-3366 or 434-970-3386.

4. Is there anyone else I can talk to if I have questions or I am in fear of the person committing these acts?

The Charlottesville Commonwealth’s Attorney’s Office has a Victim/Witness Division with advocates who can assist you. The Court Clerk can call an advocate to assist you when you arrive. Victim/Witness can also be reached by calling 434-970-3176.

Hotlines

Anonymous, confidential, 24/7, V/TTY available, sexual assault/domestic violence resources:

• Domestic Violence Coordinator - Phone: 434-970-3511
• Shelter for Help in Emergency - Phone: 434-293-8509
• Virginia Family Violence and Sexual Assault Hotline - Phone: 800-838-8238

5. What should I bring to court with me?

The court will need a full description of events that led you to seek a protective order. If you used the I-CAN! Virginia online system, bring the affidavit (a written statement describing the events) with you. You will need this same information for the full hearing (where both parties are before the judge) that will be scheduled if a Preliminary Order is issued. At the full hearing (where both parties are before the judge) the judge will inquire about the events that led you to seek a Protective Order.

Address

The court will also need the name and full address of the person from whom you are seeking protection. A full and complete address of the person is required, including an apartment number or unit number. This information is also needed to send to the Virginia State Police if the orders are issued.

Other Important Information to Bring

Law enforcement will need as much identifying and contact information as possible about the person from whom you are seeking protection.  This information is essential as law enforcement must be able to find this person for the Protective Order to take effect.  

Please provide as much information as possible:

• Respondent’s name, address, and any phone numbers
• Workplace, phone, and address
• Identification:
  • Date of birth
  • Eye color
  • Hair color
  • Height
  • Race
  • Sex
  • Social security number
  • Weight
• Any defining information – tattoos, scars
• Description of vehicle
• Where the alleged abuser can be found after 5 pm
• Other places frequented by this person

Can you supply the items and/or have answers to these questions:

• Do you have a picture of this person that can be copied?
• Is this person in jail?  If yes, do you know which jail?
• Does this person own or carry firearms?
• Does this person have a concealed weapons permit?
• Does this person have a history of drug or alcohol abuse?
• Does this person have a history of mental illness?
• Is this person currently on medication for mental illness?
• Would you consider this person a threat to law enforcement officers?

6. What should I not bring to court with me?

All persons entering the courthouse will be searched by passing through a metal detector. This search will include any bags you are carrying and anything in your pockets. 

Prohibited Items

• All knives
• All photographic and sound recording devices (Including still and video cameras)
• Any items resembling a gun or ammo
• Handcuff key
• Mace
• Pepper spray
• Razor blades
• Tools
• Weapons such as guns, ammunition

Advise the Clerk’s Office if any of the listed items are needed as evidence in your case. If you have any additional questions you may call the Clerk’s Office at 434-970-3388.

7. Who should I bring with me to court?

In order for the judge to issue a Preliminary Protective Order, you will need to appear before the judge to state the basis for your Petition for the Preliminary Protective Order or a Protective Order. It is your choice to bring witnesses at this time. However, you should bring the names and complete street addresses for any witnesses (people who actually saw the event take place) with you.  You are discouraged from bringing young children with you to court. If you must bring them, bring an adult to supervise the children.

8. What should I do if I feel I am in immediate danger?

If you feel you are in immediate danger call 911 for law enforcement assistance.

9. What should I do if I do not understand or speak English?

The court cannot guarantee an interpreter will be present to assist you. We can utilize Interpretalk, which is a telephone interpreting service. You are welcome to bring a family member or friend to accompany you that speaks English to assist you in the process. For other languages the court will have to make arrangements or use Interpretalk. I-CAN! Virginia is also available in Spanish. Just follow the prompts when you begin the program.

10. What if I have a physical disability?

The courtroom is ground level and the parking garage is located next door to the courtroom which has handicap spaces. Please call the Clerk’s Office at 434-970-3388 if additional assistance is needed. For a hearing impaired or sign language interpreter, please call ahead at 434-970-3366 so we can make special arrangements.

11. Where can I park?

Parking is available in the parking garage located next door to the Clerk’s Office and Courtroom; handicap spaces are available on the first level. There is also 2-hour street parking.

12. What are the related Virginia Code sections?

• Section 8.01-42.3  - Civil action for stalking
• Section 18.2-60.3 - Stalking: penalty
• Section 18.2-60.4 - Violation of protective orders; penalty
• Section 18.2-119 - Trespass after having been forbidden to do so; penalties
• Section 18.2-308 - Personal protection; carrying concealed weapons; when lawful to carry
• Section 18.2-308.1:4 - Purchase or transportation of a firearm by persons subject to protective orders: penalty
• Section 19.2-11.01 - Crime victim’s and witness rights
• Section 19.2-11.2 - Crime victims’ right to nondisclosure of certain information; exceptions: testimonial privilege
• Section 19.2-152.8 - Emergency protective orders authorized
• Section 19.2-152.9 - Preliminary protective orders
• Section 19.2-152.10 - Protective order
• Section 19.2-368.2 - Definitions

13. What do I do after obtaining an Emergency Protective Order?

Preliminary Protective Order

If you need continued protection due to any act involving violence, force or threat that results in bodily injury or places you in fear of death, sexual assault or bodily injury, you may petition the court for a Preliminary Protective Order. A Preliminary Protective Order is temporary protection which lasts 15 days or until a full hearing and requires that you file a petition with the court. Preliminary Protection Orders may be extended for up to 6 months.

You must fill out the forms necessary to petition the court for a Preliminary Protective Order. Upon request, the clerk’s office for the Charlottesville General District Court, located at 606 East Market Street in Charlottesville, will provide you with the correct forms to complete.

I-CAN! Virginia

Additionally, the Supreme Court of Virginia has an online program, I-CAN! Virginia. This program can help you prepare the paperwork required to file for a Preliminary Protective Order. I-CAN! Virginia is a free internet-based service that provides assistance with preparing a Petition for a Preliminary Protective Order forms. This service is provided to the public as a convenience. You are not required to visit the site prior to coming to the Clerk’s Office to request a Preliminary Protective Order.

To complete your petition for a Preliminary Protection Order through the Supreme Court of Virginia’s online forms program, I-CAN! Virginia, access Virginia’s Judicial System website. I-CAN! Virginia can be accessed from any computer that has internet access and functions best with Internet Explorer. Please bring the completed forms or the passcode to the Clerk’s Office to complete this process.

If you are unable to use the I-CAN! Virginia program or do not understand how to fill out a Petition for a Preliminary Protective Order; go to the Charlottesville General District Court Clerk’s Office and ask for help. The court personnel will provide you with the necessary forms and information sheets to assist you; we are not able to give legal advice.

14. What should I do with the order?

Once you have a copy of the order, keep the order in a safe place. You should carry a copy of the order with you at all times. You will have to show it to the police or the court if there is a violation. Also, give a copy to anyone else who is protected by the order, and leave copies anywhere that the other person is not allowed to go (your work, school, daycare, etc.).

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Protective Orders - Respondents / Violations

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1. What should I do if I am the person named as a “respondent” in a Preliminary Protective Order or Protective Order?

• You will receive a copy of the order from the Police Department. Read the order carefully. Strict compliance with the order will avoid additional problems that can result in criminal penalties. You may not possess a firearm.
• If you wish to have your side of the story heard it is important to appear in court. Otherwise, the court may enter the Protective Order without hearing from you. You may ask the court to dismiss or change the terms of the order. Only a judge may dismiss or change the terms.
• The order will have a date and time for a hearing. Arrive at the courthouse at least 30 minutes ahead of time. You or your attorney will tell your side of the case at the hearing. It is very important that you appear in court on the date provided on the Order. If you do not respond, you are telling the court that you are not arguing against the petition. Read the order very carefully.

2. What should I do at the hearing as the respondent?

When your name is called go to the front of the courtroom. Only you and/or your attorney, if you hired one, can speak for you. The judge will ask you questions. Listen carefully, answer them completely, tell the truth and speak clearly. The other person’s attorney may ask you questions. Do not interrupt while anyone else is speaking. If you have any questions or do not understand something, ask the judge before you leave the courtroom.

3. When does a Protective Order take effect?

A law enforcement officer will serve the Protective Order to the person from whom you want protection. A Protective Order is not valid until that person gets a copy. This is called "personal service". At the full hearing, where both parties are present and go before the judge, the order will be given to both of you at the end of the hearing if the judge enters the order. Do not leave the courtroom without a copy of the order.

4. How will I know when the Protective Order is served on the person from whom I want protection?

"Served" means the order is given, in person, to the named individual on the document. A sheriff or police officer serves protective orders. Preliminary Protective Orders or Protective Orders are served as soon as law enforcement makes contact with the respondent. If you are not aware of whether the order has been served you can call the Police Department at 434-970-3280 or the Victim Witness Office at 434-970-3176.

5. What should I do if the Protective Order is violated?

If your Protective Order is violated, you should immediately call 911 and tell law enforcement that you have a Protective Order and the abuser is violating it. You should also notify the Victim Witness Office, located in the Commonwealth Attorney’s Office and/or the court.

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Public Works - Composting

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1. Where can I purchase compostable bags to line my kitchen container?

Compostable bags are available for purchase in a variety of local grocery stores and online. Be sure sure to check the packaging for the compostable certification logo (see images below)!  Just because a plastic bag is green does not mean that it’s compostable, and compostable and biodegradable are not the same thing. Compostable Certification Labels:

2. What can I do with my yard waste?

You can compost your yard waste in a backyard compost pile.  There are also drop-off sites for yard waste provided by the Rivanna Solid Waste Authority, local compost facilities accept drop-offs, and the City's Large Item Pick-Up service if you have a lot. 

In the Fall, the City collects leaves from resident curbsides and brings them to be composted. Residential curbside composting pick-up is also available locally (for a fee) and accepts yard waste.

Learn more about Yard Waste options on the City's Waste Management webpage.

3. How can I start composting at home?

First things first, you need a way to start collecting your compost scraps. They can be collected in your kitchen in any stainless steel container or similar contraption that will block out some of the odors. 

Next, you’ll need a place to take your compost scraps. Drop-off locations and curbside contracted services are available in Charlottesville. If you'd like to compost in your backyard, you'll need an outdoor compost bin - a structure used to house and make compost until it can be used in the garden. Most are designed to hasten the decomposition of organic matter through proper aeration and moisture retention. 

In your outdoor bin, you’ll need to make sure to mix your compost in layers of greens and browns, a typical ratio of 1:3. For more information on getting started, check out this article  by NPR, or the City's Backyard Composting webpage. 

4. What types of outdoor composting bins are available?

There are many varieties of compost bins available online, such as tumbling and stacking bins. Alternatively, DIY compost bins are easy to make from materials like chicken wire with twist ties, or wooden pallets. You could even have an open pile at the edge of your property!

5. What can I put in my outdoor compost bin?

Food scraps, referred to as “greens”, include fruits, vegetables, nuts, grain, and coffee grounds and filters; and yard waste - referred to as “browns", which are generally dry and include grass clippings, leaves, twigs, flowers, and wood chips. The ratio of browns to greens should be around 3 to 1 for efficient backyard composting. Be careful however, certain items that are compostable in facilities - such as meats and animal fats - should not go in your outdoor bin! For more information and tips on the best at-home outdoor composting practices, check out our webpage on backyard composting.

6. What do I need to do to make my outdoor compost better?

Frequent turning of your outdoor compost will aid in the decomposition process. Weekly turning is recommended. Try to layer the greens and browns and keep the pile moist but not soggy. Once the pile becomes hard to turn, stop adding new materials and consider starting a second pile. For more information on the best outdoor composting practices, visit our Backyard Composting webpage.

7. Is pet waste compostable?

Please keep pet waste out of your backyard compost pile. Home piles typically do not get hot enough to sterilize pathogens often found in pet waste.

Pet waste can be included in compost bins that are brought to a certified commercial composting facility.

8. What are my other options for composting in Charlottesville, if I can't compost at home?

If you can’t compost at home, there are still several options available to you in Charlottesville through drop-off programs and contracting with a curbside pick-up vendor.

Learn more about where you can compost in Charlottesville.

9. What's the difference between biodegradable and compostable?

While they sound similar, be sure not to mix up biodegradable and compostable!  The main difference is the time it takes for the material to break down, which is an important factor in deciding what to accept into a compost pile. While biodegradable items are any material that breaks down and decomposes in the environment, compostable refers to organic matter that breaks down to become a pile of nutrient-rich soil. If an item is certified compostable,  then it has been tested to completely breakdown, leaving no residues, after 90 days in the heated and microbial conditions of a commercial compost facility. At best, biodegradable means that the product will break down into its constituent components, but this does leave residues. Biodegradable products can also take years (or decades!) to break down, which is a long time to wait!

10. How do I know if my take-out food container is compostable?

Compostable plastics will be labeled as compostable. Unlined and uncoated paper-based products are compostable, with the paperboard clamshell being the most popular. 

Shiny paperboard typically is a sign that it is plastic-lined and NOT compostable. 

Look for the certification label from the Biodegradable Products Institute (BPI - see image below). BPI World certifies whether products are able to be composted in commercially run composting facilities. 

You can also Tweet or email a picture of the item in question @CvillePW  or  composting@charlottesville.gov .

11. Can I use compostable bags when I drop-off my compost?

Yes! You can use plastic compostable bags (not biodegradable bags) when you drop off compost. Some participants use paper bags such as lunch sacks or grocery bags, all of which are compostable as well. You are also free to tip your compostable items directly into the bin.

If you sign up for the City's 24/7 residential drop-off service,  we will provide 10 compostable plastic bags in your Welcome Kit to get you started. We also will include information in your welcome email and flyer about the BPI logo to look for when purchasing additional compostable plastic bags. 

BPI Logo:

12. How can I avoid odors from my kitchen container?

Try not to wait too long before emptying your kitchen container. If you’re waiting to take your compost to an offsite drop-off location, you can freeze your food scraps. To do so, place the compostable bag inside a sturdy plastic bag or container to eliminate any leakage, and store it in the freezer. Plastic sealed containers (e.g. laundry detergent buckets) can be used for transporting to your drop-off location.

13. What else, besides food scraps, can I compost at home?

Uncoated paper products like paper bags, towels, tissues, and napkins can all be composted at home. Don’t compost certain items at home that need to be processed at a commercial composting facility, such as meat, bones, dairy products, and fats. Check out this flier (pdf) for more information on the difference between what is compostable at home and what is acceptable in a drop-off program.

14. How do I set up my kitchen to start composting?

To set up your kitchen for composting, you can purchase a countertop compost container or just use a bowl or plastic food storage container. There are many countertop compost containers available for sale online and are made from different materials (ceramic, plastic, stainless steel). We have also seen many DIY containers made from plastic food storage containers. If you choose to make your own, it is best to drill holes in the lid for aeration.

When looking for a container, consider what size you need, having a lid of some sort, a solid bottom, and ventilation holes to allow aeration and moisture to evaporate. Having a charcoal filter in the lid/on the backside of the ventilation holes can help with smells and fruit flies.

15. Why should I compost?

Good question! There are several reasons to compost. First, finished compost can be used to enhance soil fertility by providing nutrients and retaining moisture. It can create healthier, more nutritious crops in your local area, without as much need for chemical fertilizers that can negatively affect the local ecosystem. Additionally, much too much food waste is being dumped in landfills - about 1/3 of all landfill waste is made up of compostable materials. When this food waste is trapped beneath the landfill, it decomposes anaerobically, and consequently releases greenhouse gases, such as methane, into our atmosphere.  Check out our Why Compost webpage for more information.

16. What kind of compostable bags are used at the City Market?

The City Market provides free compostable plastic bags with handle. They are purchased in bulk (quantities of 500 in a case). 

Plastic compostable bags are available from many online vendors. Check to make sure they are BPI certified, are the size you need, and look for models with handles (shopping bags) if you prefer that style. 

These are the specifications for the bags provided at the City Market Composting Station:

LARGE COMPOSTABLE SHOPPING BAGS FEATURES

• Compostable shopping bags
• 18 1/2 in (W) x 21 in (L)
• Certified compostable by the BPI (Biodegradable Products Institute) and AIB-Vinçotte
• Meets ASTM D6400 and EN 13432 standard specifications for compostable plastics
• Meets requirements of California AB 1972 (2008) / SB 567 (2011) and Minnesota HF 403 (2010)
• Does not contain any polyethylene or other non-degradable plastics

17. Can I compost meat, eggshells, oils & fats, or compostable plastics at home?

It is not recommended to compost meat, eggshells, oils, fats, or compostable plastics in your backyard bin because they take long to break down, can get stinky, may attract critters, and need to reach specific heat temperatures to break down fully and kill any pathogens. 

However, these materials can all be composted at the City’s drop-off locations since the collected materials go to a certified commercial composting facility, or with a similar service from a curbside vendor.

18. How can I avoid fruit flies in my kitchen container?

Fruit flies are an unfortunate seasonal issue. Try emptying your kitchen container frequently, washing it out regularly, and making sure the lid is secure and has a charcoal air filter to let the container 'breathe' while keeping smells inside.  When emptying your kitchen container, twist and tie off the compostable liner bags to keep any fruit flies inside the bags. 

Containers with rinseable and replaceable charcoal filters can help manage odor. Another tip is to keep compostable materials in the refrigerator or freezer.

19. Can brown paper bags be composted?

Yes! You can compost brown paper bags, even the ones with print on them. 

If the bag appears to be lined with plastic, however, please do not compost it and throw it out instead. 

20. Are pizza boxes compostable?

Yes! Although cardboard pizza boxes are often too greasy to be recycled, they can be composted at drop-off locations. We do not recommend composting them in a backyard compost pile. 

When dropping pizza boxes off for composting, please fold or collapse the box to save space in the bin. 

21. What happens to my food scraps after they get dropped off?

The collected compostable materials are brought for processing to a commercial composting facility that is permitted by the VA Department of Environmental Quality. After the materials are turned into the final compost product, they are available for sale and can be used for local agriculture, gardening, or landscaping projects. There is no lack of demand for compost in our region, as compost facilities annually sell out!

22. What are 'greens' and 'browns'?

’Greens’ are food scraps - typically fruit and vegetable peelings, coffee grounds, and other similar items. ’Browns’ are items that are more carbon-filled. These include dried leaves, newspaper, egg cartons, corn stalks, or shredded cardboard. You don’t need to worry about separating or layering Greens from Browns when participating in the residential drop-off program or dumping your compost at McIntire, but these are needed for backyard compost piles.  Learn more about Backyard Composting.

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Public Works - Engineering - Dockless Bikes

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1. If I want to rent a scooter or e-bike, how do I do it?

These devices are accessed using company-specific apps on a smart phone. Download the Veo app onto your smartphone, complete the registration and payment information process, and the app will provide you access to that company’s devices.

2. Where can I ride?

E-scooters and E-bikes can be ridden on streets and shared use paths, but not on sidewalks or trails (Sec. 15-246).  All of these devices are not to be ridden on the bricked portion of the Downtown Mall, the Corner, or Court Square or at McIntire Skate Park.

3. Where should I park at the end of my trip?

Be considerate every time you park, by not obstructing pedestrian or vehicular traffic. Some companies may enforce penalties on users that consistently park devices in improper ways, including banning users from devices entirely.

Some specific parking tips include:

• Do not block bus stops
• Do not block driveways
• Do not block entrances to buildings, including near ramp or walkway railings and ADA door push buttons
• Do not block fire hydrants
• Do not block pedestrian call buttons
• Do not block sidewalk curb ramps
• Do not block walkways
• Do not block travel lanes

Additionally, do not park on private property unless the company specifically allows it at a certain location.

4. Do pedal bikes, e-bikes, and e-scooters have different traffic laws?

Pedal bikes, e-bikes, and e-scooters must abide by the same laws as motor vehicles in terms of obeying posted traffic regulations, signs and signals (Virginia State Code Section 46.2-905).

Charlottesville City Code prohibits e-scooters and e-bikes from riding on sidewalks (Sec. 15-246).

5. Do I have to wear a helmet?

City Code requires those 14 years of age and younger to wear a helmet when operating a bicycle or scooter. However, several operators require their users to wear helmets when operating their devices. Check with each company’s requirements before beginning your trip.

If you do not own a helmet and would like one, they are generally available for purchase at any bike shop and online. Several operators also provide free or low-cost helmets to users that request them.

6. Can I ride from Charlottesville into neighboring municipalities or vice versa?

Possibly, but we don’t recommend it.

7. Who owns the devices (i.e. scooters and bikes)?

These devices belong to private companies. If there are questions, concerns or complaints, please contact the operator directly. Veoride’s contact number is 855-VEO-2256 and this information is visible on the device. As a condition of their permit, once the company is notified of an issue, they are required to rectify the situation in 1 hour.

8. Are these devices legal in Charlottesville?

Until the development of the pilot program, there were no regulations in place to prohibit the operation and use of these devices in Charlottesville. With the approved program, City staff can regulate the number of devices, their top speeds, and other operational elements.

9. Are these scooters and bikes part of the Ubike program?

No. The devices are provided by private entities separate from the University-owned U-Bike Bikeshare system.

10. What is the top speed of these devices?

State code requires that speeds be limited to 15 mph (20 mph for e-bikes).

11. How many devices are in Charlottesville?

The City has approved 250 scooters and 50 electric bikes to operate in Charlottesville (initial maximum fleet size is 350 scooters). If an operator is able to demonstrate sufficient demand for their devices and successful compliance with the regulations, they may petition the City for additional devices during the permit. Electric bikes are exempt from the fleet size cap.

Similarly, if these devices achieve less than 2 trips per device per day, the City may require the operator to reduce its fleet size.

12. What can I do if an bicycle or scooter is left on my property and I want it removed? How about if either is left blocking a sidewalk?

If you are capable of moving the improperly-parked device to a proper location, you may do so. The bikes and e-scooters are relatively easy to move.

Or you may call the company to request they remove it. Veoride’s contact number is 855-VEO-2256 and this information is visible on the device. As a condition of their permit, once the company is notified of an issue, they are required to rectify the situation in 1hours.

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Public Works - Meadow Creek

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1. Why does Meadow Creek need restoration?

The Virginia Department of Environmental Quality has listed Meadow Creek and a segment of the Rivanna River downstream as ’impaired waterways’. Impairment in these waters is due in part to excessive sedimentation from stream bank erosion. Restoring Meadow Creek and enhancing and preserving the forested buffer and wetlands along the creek will aid in reducing sedimentation and filtering stormwater runoff entering Meadow Creek and the Rivanna River.

2. Why are sedimentation and erosion problems?

As rivers and streams flow, they naturally carve their course through the landscape - carrying a certain amount of sediment downstream. In natural conditions, a river will alter its course over time, as it creates natural meanders and floodplains that slow its flow during storm events, dissipating energy and reducing erosion. But in urban environments, large areas are covered with impervious surfaces. As a result, water cannot infiltrate into the ground, and instead drains into stormwater systems, and then creeks and rivers, much faster than it naturally would.

This rapid drainage and increased quantity of runoff results in high peak flows in waterways. The matter is made worse by the fact that many urban waterways have been "channelized" or straightened in order to maximize develop-able land, reducing the natural capacity of the waterway to slow down and dissipate the water’s energy. The result is severe erosion of stream banks, scouring of stream beds, and excessive sedimentation. Sediment loading is recognized as one of the greatest threats to the Rivanna River and the Chesapeake Bay; sediment carries pollutants that have bonded to it into waterways, suspends in the water column and blocks sunlight from aiding in the growth of submerged aquatic vegetation, clogs the gills of fish (sometimes suffocating them), and eventually destroys aquatic habitat in streambeds when it settles.

3. What are riparian buffers?

A buffer is a vegetated strip alongside a stream. The streamside zone, also called the riparian zone, exercises very strong controls over stream conditions and is therefore vital to the health of the entire river basin. It is in this zone, where stream water makes its most intimate contact with the channel bed and banks, that much of a stream’s cleansing action and nutrient processing occurs.

4. How do buffers protect stream health?

• Buffers dissipate stream energy - streamside vegetation reduces the power of the stream by slowing water down through friction. Doubling the speed of a stream’s flow results in the erosion of four times as much soil.
• The vegetation acts to filter pollutants from surface runoff. For example, buffers can remove excess nitrogen and phosphorus (two harmful pollutants) from artificial fertilizers, which in large quantities can cause harmful algae blooms that deplete oxygen levels in waterways.
• The plants, trees, and root systems filter and trap sediment, keeping it out of the waterway where it can negatively impact aquatic habitat, while building and maintaining the stream banks.
• Buffers improve water infiltration. If vegetation is removed, water flows downstream at a much higher velocity, decreasing the amount that soaks into the riparian area and streambed. Water that soaks into these areas recharges groundwater supplies, which in turn enhances stream flow levels throughout the year and in drier seasons.
• Buffers provide vital wildlife habitat and food sources for aquatic organisms as well as shade to keep water temperatures cool.
• Buffers can reduce flood damage. When small streams are in their natural state, they absorb significant amounts of rainwater and runoff before flooding. However, when a landscape is altered, the runoff can exceed the absorption capacity of the stream.

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Public Works - Plastic Bag Tax

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1. When does the Plastic Bag Tax take effect?

Sunday, January 1st, 2023 

2. Where does the Plastic Bag Tax take effect?

The City of Charlottesville (Link) and Albemarle County (Link)

3. How much is the Plastic Bag Tax?

5-cents per disposable plastic bag 

4. At which stores does the Plastic Bag Tax apply?

Any grocery store, convenience store, or drugstore located within Charlottesville City Limits and Albemarle County. Larger retailers that contain a grocery store, convenience store, or drugstore are also subject to the tax. The store must maintain regular business hours at a fixed place of business in the City. This includes in-store purchases, to-go purchases, delivery purchases, and curbside pick-up purchases from its establishments within City limits. 

5. What types of bags are excluded from the Plastic Bag Tax?

• Paper bags available at checkout are not taxed.  
• Self-supplied containers like reusable bags, boxes or baskets, are not taxed. 
• Plastic bags that are solely used to wrap, contain, or package ice cream, meat, fish, poultry, produce, unwrapped bulk food items, or perishable food items in order to avoid damage or contamination. 
• Plastic bags used to carry dry cleaning or prescription drugs  
• Multiple plastic bags sold in packages and intended for use as garbage, pet waste, or leaf removal bags

6. Will I be required to pay the Plastic Bag Tax if I bring my own bags to shop?

No, you will not need to pay the tax if you bring your own reusable bags or other containers. 

7. Will the City provide reusable bags to those who cannot afford them?

Yes, the City will provide reusable bags to recipients of SNAP and WIC beneficiaries. 

8. Can the plastic bag tax be paid for with EBT cards for SNAP or WIC recipients?

No, the state’s grocery bag fees may not be paid for with SNAP or WIC benefits. In addition, the Food and Nutrition Service does not have authority to exempt SNAP or WIC clients from this fee. Therefore, grocery bag fees must be paid for using cash, credit card, or non-SNAP or WIC debit.

9. Why is this Plastic Bag Tax important?

Pollution from single-use plastics is extremely harmful to our land and waterways and poses a threat to the health of humans and animals alike. Plastic bags have a useful life that is often no more than minutes, yet this plastic can last in the environment for hundreds of years or more. Plastics contain harmful chemicals and never truly decompose—instead they break down into smaller pieces called microplastics which are consumed by humans and animals through our food and water sources. This tax will help address these problems by drastically reducing the plastic pollution in our streets, streams, and stormwater system. 

10. What does the Plastic Bag Tax money fund?

Environmental cleanup programs, providing education programs designed to reduce environmental waste, mitigating pollution and litter, providing reusable bags to recipients of Supplemental Nutrition Assistance Program (SNAP) or Women, Infants, and Children Program (WIC) benefits

11. Are single-use, plastic bags more hygienic than reusable bags?

There is no conclusive evidence that plastic bags are more hygienic than reusable bags. While some studies have shown bacterial growth on unwashed reusable bags, this bacteria is not usually harmful to humans, like most of the bacteria on surfaces around your home. While the risk of food-borne illnesses from reusable bags is extremely small, regularly washing your bags is recommended.

12. Can't you recycle plastic bags?

Only about 1% of plastic bags are properly recycled today. Many communities don’t accept plastic bags in curbside recycling because they jam and damage the sorting machinery. As a result, most plastic bags end up in landfills, incinerated, or polluting the environment. 

13. Where can I find the guidelines and additional information regarding the Virginia Plastic Bag Tax program??

To contact the Department of Taxation, please visit the Department's website at tax.virginia.gov (LINK) or contact the Department at (804) 367-8037.

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Public Works - Rain Barrel Rebates

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1. What is a Rain Barrel?

Generally sized between 50 and 60 gallons, a rain barrel is a container connected to a downspout on your home, office or garage. Its purpose is to capture some of the precipitation that lands on the roof and store it for future use. A barrel is often a container recycled from a previous life in the food industry, or it can be a brand new container made for this purpose. If you use a recycled container make sure that it is food grade. Do not use a barrel that previously held chemicals or other possible toxins.

2. What are the benefits of using a Rain Barrel?

Using harvested rainwater can reduce the amount of treated water pulled from the community’s water supply. Consider all the ways you use water outside: washing your bike or car, watering potted plants, irrigating a landscaped bed, or any number of other activities. The water you use for these does not need to be potable, or, treated to the standard of drinking water. Captured rainwater will do the job just as well. In addition, rainwater captured in a barrel can still be used outdoors even when we’re under drought restrictions.

3. How should I set up my rain barrel?

The two most important considerations in setting up your rain barrel are a stable base and proper overflow control. Water is very heavy, over 8 pounds per gallon. A full 55-gallon barrel can weigh over 450 pounds! It’s important that you level the ground under your barrel and create a secure base using a material such as concrete blocks.

Your barrel should come with an overflow outlet installed near the top. This is where excess water will escape should your barrel start to overflow. The simplest method to deal with overflow is to attach a long hose or tubing to the overflow outlet and direct it well away from the foundation of your home. Another option is to use a short piece of tube and connect multiple barrels together. This is called "chaining" and increases the amount of your rainwater storage while decreasing the chance of overflows.

Once you have a secure base, determine how high up you will need to cut the downspout (most downspouts can easily be cut with a hacksaw). Once cut, you can leave as is, or add a flexible gutter piece to direct flow to the barrel opening.

4. Do I have to buy my rain barrel from a certain vendor?

No, a barrel purchased from any vendor is eligible, so long as a valid receipt is presented. We encourage you to look first to local vendors who have a variety of styles in a range of prices. You can find a rain barrel at most gardening stores. 

5. How many times can I apply for the rebate?

You may receive up to two $30 rebates.

6. What if my barrel costs less than $30?

$30 is the maximum rebate; a qualified barrel bought for less will be rebated for the purchase amount.

7. Can I get the rebate if I build my own barrel?

No, homemade barrels do not qualify.

8. How do I get help installing my rain barrel?

You may contact our local soil and water conservation (Thomas Jefferson Soil and Water Conservation District) district at 434-975-0224.

9. What is non-potable water?

Non-potable water is not suitable for drinking. It should not be used for food preparation, cleaning dishes, bathing, or other instances where it may be ingested.

10. Where should I send my rebate form?

Please return rebate forms (PDF) to:
Water Efficiency Program Coordinator
305 4th Street, NW
Charlottesville, VA 22903
Fax: 434-970-3659
Email Water Conservation

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Public Works - Recycling

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1. How often will my cart be serviced?

Your cart will be serviced bi-weekly (every other week) on the same day of the week. It will coincide with your trash pickup day.

2. Where should I place the new cart on my pick up day?

Carts should be placed at the end of your driveway or at the curb with a 3 to 4 foot clearance from mailboxes, poles, and lampposts.

3. Can I request a smaller cart?

Yes, please fill out an online form. Please note that you can only make an adjustment once.

• While we have other cart sizes available (PDF), we have found that the 95-gallon cart is the most suitable size for most families. Remember that during holiday weeks or other special events, you may have more recycling than other weeks. Everything needs to fit LOOSELY with the lid closed.
• If you have physical limitations or you are absolutely sure that you would like to switch to a smaller size (we can only guarantee one switch per household) - please fill out this form and leave your unwanted cart in an accessible location. 

4. Can I get more than one cart if I would like to recycle a higher volume?

Yes, but only if you already have one 95-gallon cart. Let us know.

5. How much will it cost me?

Recycling service is free for curbside eligible residents living in a building with 4 units or less.

6. I live in a house shared by multiple tenants, will we each get a cart?

Yes, you can each receive a cart if you choose to, or you can share. Email the Recycling Department with your preference.

7. I live in an apartment complex with a dumpster. Will I get a cart?

No, only residents who already receive curbside refuse collection services are eligible for the program. If you have questions about your building’s refuse collection policies, contact your building association.

8. My road is currently not maintained by the City of Charlottesville. Can this be changed?

For a street to be accepted by the City of Charlottesville, it will have to be constructed, inspected and accepted by the Engineering Division of Public Works.  Most existing streets that are not currently accepted are either still under construction or they were not initially designed/constructed in accordance with city standards.  Please contact the Engineering Division of Public Works if you have specific questions about acceptance of your street.

9. What do you do with the recycled items?

Once collected, the material will become the property of County Waste, and they are hauled to recyclable processing facilities around the state and region. The materials are then baled or otherwise processed and sold as a commodity. Per their contract, County Waste is required to ensure that all recyclable items be recycled and that the processing facilities used do not mix single-stream recyclable items with non-single-stream items when sorting the materials.

10. What is the meaning of single-stream? I thought it meant you could combine trash and recycling.

The EPA’s definition of single-stream collection is allowing residents to combine all recyclable items (not trash). Certain companies may use the term in different ways, but we have found that separating trash from recyclables yields a higher volume of recycled materials (due to lower levels of contamination).

11. Why don’t you accept plastic bags?

We have found that the plastic bags tend to take flight out of the trucks while we dump your container, and we do not want to pollute the neighborhoods we drive through. We suggest seeing if your local grocery store has a plastic bag collection box or taking your plastic grocery bags to McIntire Recycling Center to be recycled. 

12. What about plastic lids and caps?

Even though the caps and lids may say they are recyclable, small caps and lids (such as soda caps) can be so small that they get stuck in the machines that sort the recycling materials and cause damage. 

If the plastic cap or lid is larger than the size of a quarter, it is ok to put in your recycling cart. (If you screw it onto a plastic bottle or container, please leave it loose so that air can escape from the container when it is crushed.)

If the cap or lid is smaller than a quarter, please put it in the trash.

13. What can I do with the items you don’t accept?

Find information about recycling items we don’t accept at: 

Better World Betty

Rivanna Recycling FAQs (PDF)

14. Do you have a composting program?

Yes, we do. Contact Recycling for more information.

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Public Works - Snow & Ice Removal

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1. Why does it take so long to plow the streets?

The city is responsible for many streets and public areas. City crews work before, during, and after a snow storm. Crews work around the clock, in 12-hour shifts, using all available equipment and personnel. 

Clearing snow is difficult work that requires crews to adapt to constantly changing conditions. Heavy snow, or even a small amount of ice can cause damage to plows that must be inspected and repaired. Please remember that even is your street has not yet been cleared, city crews have been working as hard as possible. Your patience in greatly appreciated.

2. I have 24 hours to clear the sidewalk. How do I know when the storm is officially over?

After each significant snow, the City Manager’s office will broadcast an official stop of the snow to alert residents and businesses of the expectation to shovel sidewalks.  The media will be alerted, and the City’s website will be updated.

3. What are the consequences of not clearing my sidewalk?

Residents and businesses who do not clear their sidewalks will first be issued a warning, but if not taken care of promptly, the city will hire a private crew to remove the snow and then bill the property owners for the expense.

4. I am elderly or physically unable to shovel snow from my sidewalk. What can I do?

The City of Charlottesville may be able to direct you to organizations which have agreed to provide assistance with snow removal.  Please contact the City Manager’s Office for more information, or call 434-970-3101.

5. A street near mine was just plowed. Does that mean my street will be next?

The city plows and treats streets in priority order. If the street that was just plowed is at the same priority as yours, it is likely that your street will be plowed soon. Factors such as crew shift changes, equipment maintenance, and refueling may mean that there will be a delay before crews reach your street. If the first street was a higher priority (e.g. a primary route), the crews may move to another street of the same priority level.

6. How does the City know which streets have been plowed?

Automatic Vehicle Location (AVL) technology is used on all snow trucks. AVL provides the ability to know how much of a snow route has been completed, and also ensures the safety of our drivers and citizens through speed tracking.

7. My trash and recycling wasn’t picked up because of the snow. When can I expect it to be collected?

Conditions sometimes make it unsafe for refuse collection trucks to operate.  When this is the case, the media will be alerted and the City’s website will be updated.  Unless road conditions are expected to continue to be unsafe, refuse will be collected the following day.  All other scheduled collection days for the remainder of the week will be deferred one day.

8. How many vehicles does the city have working during a snow operation?

The Public Service Division operates 24 vehicles for de-icing, anti-icing, and plowing city streets during a snow event. These units are used to work 10 main routes, 1 bridge route, and 4 auxiliary routes.

9. How many employees typically work a storm? What do they do?

During a snow storm, Public Works crews working to clear streets are divided into two twelve hour shifts to provide 24/7 response. Typically, there are 40 employees per shift actively plowing streets. The Parks and Recreation Department mobilizations additional people for snow/ice response related to the Downtown Mall and side streets between Market and Water, as well and sidewalks that adjoin public property. Other departments and work groups have significant roles during snow storms.

10. What chemicals are used to melt snow?

In recent years, the City’s primary tool to pre-treat roads and melt ice has been salt brine, a combination of common rock salt and water.  In some instances, we also utilize untreated rock salt, sand or liquid de-icing agents which are non-corrosive and work at lower temperatures.

11. Are the chemicals used corrosive or harmful to the environment?

Common salt is recognized as the top material with regards to performance and cost, and it is more widely used across the world than any other chemical.  Salt is not as harmful to the environment as many other chemicals, but it is corrosive. Mixing salt and water to create salt brine minimizes the environmental impact of salt by 80%.

Other liquid de-icing agents used at low temperatures are biodegradable products with reduced corrosive qualities.

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Public Works - Stormwater Utility

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1. What is the Water Resources Protection Program?

Over the past few years the City has been working hard to develop solutions to address increasingly stringent stormwater regulations and manage the City’s water resources.  A Water Resource Protection Program (WRPP) is being implemented to address these challenges in an economically practicable and sustainable manner. The WRPP is designed to comply with federal and state stormwater regulations, rehabilitate the City’s aging stormwater system, address drainage and flooding problems, and pursue environmental stewardship.

2. What is a stormwater utility fee?

The City has adopted a stormwater utility fee to provide an adequate and stable source of funding for the WRPP. A stormwater utility fee is a "fee for service" based on the amount of impervious surface area on a property (roofs, parking areas, sidewalks, etc.). This approach has several advantages. First, it fairly distributes the cost of the City’s stormwater services across all eligible properties based on the amount of impervious surface. Second, under State Law, the revenue from fees must be placed in a fund that can only be used for stormwater management activities; therefore establishing a dedicated funding source to accomplish the goals of the WRPP.

3. What will the stormwater utility fee pay for?

Services provided will include:

• Meeting the increasing state and federal regulatory requirements contained in the City’s stormwater permit
• Repairing and replacing deteriorating stormwater pipes and structures
• Identifying and implementing capital projects, including the following:
  • Stormwater Retrofits to attain mandated pollution reductions
  • Drainage Improvement projects to address local flooding and drainage issues
  • Major Drainage projects to address needed improvements to the City’s stormwater system
  • Stewardship projects to preserve, enhance, and restore the integrity of the City’s water resources
• Developing a City-wide Water Resources Master Plan to identify, select, and prioritize capital projects as described above to accomplish the goals and objectives of the Water Resources Protection Program in an efficient, fair, and equitable manner throughout the city.

4. How is the fee calculated?

A stormwater utility is a fee for service and all eligible properties are charged regardless of their tax status. Each eligible property is charged in 500 square foot increments of impervious surface. Per the City’s Stormwater Utility Ordinance impervious surface is defined as "area covered by hard surfaces such as structures, paving, compacted gravel, concrete, or other man-made features that prevent, restrict, or impede the downward passage of stormwater into the underlying soil." Unimproved property (defined as a property with less than 300 square feet of impervious cover) is not assessed a fee.

5. What is an example of a fee calculation?

1. Total impervious area = 2,100 square feet
2. Divide by 500 square feet (one billing unit): 2,100 / 500 = 4.2
3. Round to the next whole number: 4.2 rounds to 5 billing units
4. Multiply the number of billing units by the rate ($1.20 per billing unit per month) to determine the annual fee: 5 x $1.20 x 12 = $72 annual fee, billed at $36/half, due in June and December

6. How will stormwater utility impact me?

Learn about your impacts on our website. Search for a property by any of the search options (Full Address, Owner’s Name, Street Number, etc.).  Click on the "Search" button, then click on the desired property in the Property Search Results table. You will be taken to the property’s Summary tab; scroll to the bottom of the page and you will see a box labeled "Stormwater Utility Information".  

7. What do I do if I feel my bill is incorrect?

The City has provided a mechanism for the property owner to submit a Petition for Adjustment to correct discrepancies. Please download the Petition for Adjustment form (PDF).

8. What can I do to reduce my bill?

• Property owners can remove impervious surfaces from their property. This will result in a direct fee reduction if the removal of impervious surfaces results in fewer billing units.
• The City’s Stormwater Utility Fee Credit Program (PDF) provides property owners an opportunity to reduce their stormwater utility bill by operating and maintaining a stormwater management facility. These practices include, but are not limited to, bioretention facilities, permeable pavement, and green roofs. 

9. Are there any incentives besides the Credit Program?

Yes! The City partners with the Thomas Jefferson Soil and Water Conservation District (TJSWCD) to offer incentives to property owners to engage in stormwater stewardship practices on their properties, known as the Charlottesville Conservation Assistance Program (CCAP). CCAP provides one-time financial support in the form of a reimbursement to property owners who voluntarily implement water quality stewardship practices such as rain gardens, rainwater harvesting systems, and conversion of lawns to native plants.

10. What does the Water Resources Protection Program Advisory Committee do?

The Water Resources Protection Program Advisory Committee (WRPP-AC) was established by a Resolution of City Council (PDF) to advise City Council and City staff on issues regarding continued development and implementation of the WRPP and Stormwater Utility. The 2019 to 2020 membership of the WRPP-AC consists of the following City Council-appointed members:

• Michael Ramsey (Chair)
• Mary Eiserman (Secretary)
• Jeff Atkins
• Brian Becker
• Morgan Butler
• Jacqueline Goodrum
• Dustin Greene
• David Hirschman
• Rebecca Quinn
• Trey Steigman

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Public Works - Water Resources Protection Program

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1. What is stormwater, and why is it important?

Stormwater runoff is rain or snowmelt that flows over the ground and into the City’s stormwater system or directly into creeks and streams. As this runoff flows, it can pick up and transport harmful pollutants such as oils and greases, heavy metals, pesticides, fertilizers, trash and debris, sediment, and animal wastes.

2. Where does stormwater go after it enters storm drains?

Our storm drains do not connect to water treatment facilities, but rather drain untreated into local waterways.  As a result, contaminated stormwater runoff is a major source of pollution to our local waterways. Excessive contamination of runoff causes sedimentation of our streams, water quality degradation, and unhealthy water conditions for humans and wildlife. 

Stormwater in Charlottesville flows from smaller creeks such as Rock Creek, Schenks Branch, Lodge Creek, and Pollocks Branch, into larger creeks like Moores Creek and Meadow Creek, and eventually into the Rivanna River.  

View a map of the City’s local waterways, of which there are over 45 miles. From the Rivanna River, water flows into the Middle James, or Piedmont Region, of the James River.  The James River then takes our water to the Chesapeake Bay. Finally, the water from the Bay ends up in the Atlantic Ocean.

View a Public Service Announcement the City created to illustrate stormwater’s journey.

3. What are impervious surfaces, and how do they affect stormwater?

The biggest influencing factor on stormwater runoff is the presence of impervious surfaces, which are any surface coverings that do not absorb water, including roads, roofs, and parking lots. As a result, water cannot soak into the ground, and instead drains into the stormwater system, and then our creeks and rivers, much faster then it naturally would. This rapid drainage, along with the increased quantity of runoff results in high peak flows in waterways during storms, causing severe erosion of stream banks, scouring of stream beds, excessive sedimentation, and flooding.

In urban environments such as Charlottesville, large areas are covered with impervious surfaces. There are almost 99 million square feet of impervious surface in the City. That is enough to cover over 1,700 football fields!

4. Why is sedimentation a problem for waterways?

Sediment loading is recognized as one of the greatest threats to the Rivanna River and the Chesapeake Bay; sediment carries pollutants that have bonded to it into waterways, suspends in the water column and blocks sunlight from aiding in the growth of aquatic vegetation, clogs the gills of fish (sometimes suffocating them) and eventually destroys aquatic habitat in stream beds when it settles.

5. What is green stormwater infrastructure?

Green stormwater infrastructure utilizes plants, trees, and other measures to mimic natural processes that control and treat stormwater before it enters creeks, streams, and rivers. Green stormwater infrastructure includes practices such as vegetated roofs, bioretention, tree planting, permeable pavement, and rainwater harvesting that aim to intercept, evaporate, transpire, filter, infiltrate, capture, and reuse stormwater. 

Some examples of green stormwater infrastructure projects completed by the City include the vegetated green roof on City Hall, the bioretention filter at Charlottesville High School, and the constructed wetlands in Azalea Park. Check out the CityGreen Map to see these and many more examples!

6. What is a watershed?

A watershed is an area of land where all water drains into a common waterway, be it a stream, river, lake, wetland, estuary, or even the ocean. Since all water runs downhill due to the force of gravity, watershed boundaries are typically comprised of ridge tops or high elevation areas. 

A watershed can be very large and can cover several states. For example, the Chesapeake Bay watershed encompasses over 64,000 square miles, and consists of parts of New York, Pennsylvania, Maryland, West Virginia, Delaware and Virginia. Watersheds can also be very small, encompassing a few small streams or wetland areas. Charlottesville lies in the Rivanna River watershed, which is a medium sized watershed, encompassing 766 square miles. The Rivanna River watershed is nested within the James River watershed, which lies within the even larger Chesapeake Bay watershed.

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Solar Tax Credit

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1. How/when will I receive the Solar Tax Credit?

For the solar tax credit to appear on next year’s real estate tax bill, final inspections and installation must be complete by the end of the calendar year (December 31) and complete application forms with all required documentation must be submitted by January 15. The City’s Building Inspectors will contact the applicant if the application is incomplete or if there are other issues (such as lack of a final inspection) that would delay approval of the application. Applications completed or submitted after January 15 will be processed and will appear on the following year’s real estate tax bill.

For example: If a solar energy system is fully installed and inspected by December 31, 2015, a complete application is submitted on January 5, 2016, and the application is approved, the solar tax credit will first appear as a line item on the April 2016 real estate tax bill. If the same application was completed or submitted in February 2016 (instead of before January 15) and was approved, the solar tax credit would first appear as a line item on the April 2017 real estate tax bill. View more information on the Solar Tax Credit page.

2. How much is the Solar Tax Credit?

The amount credited will be calculated by applying the current tax rate to the amount of the purchase and installation costs of the certified solar energy equipment, facilities or devices. The credit applies for five years and becomes effective beginning the first day of the tax year next succeeding the certification by the division of building and life safety and will remain in effect for that tax year and the following four tax years.

Example: A property is assessed at $300,000. A solar system is then installed with $10,000 of labor and purchased certified solar equipment, facilities or devices. The property’s assessed value remains $300,000.

The property owner submits the solar tax credit application and is approved. The credit amount would be equal to ($10,000 x Tax Rate) and will be applied every year for five years. With a tax rate of 0.95%, the solar tax credit for this property would be: $10,000 x 0.95% = $95 annually ($475 in total over 5 years).

For More Information

• Visit the City’s Green Incentives webpage
• Read the city code that approved the solar tax credit: City Code Article V Division 1 Section 30-126 through Section 30-138
• View information regarding the Federal Solar Income Tax Credit (ITC) for homeowners and commercial properties.

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Utility Billing - Moving in or out?

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1. What should I do about my bill while I'm gone for winter break?

Make sure your account is paid in full before you leave for break. If you do not pay your account in full before you leave, your service may be disconnected for non-payment. Disconnecting gas in the winter may cause frozen pipes.

2. Why is my gas bill higher this month, even though I was not here?

There are many why this could happen. The weather is usually the biggest reason, as it typically gets significantly colder during this time of year. Along with the cold, the condition of your furnace and the insulation in your home are other contributing factors to an increase in your bill.

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Utility Billing - My Account

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1. What is "My Account"?

"My Account" is the section of our website that allows you to look at information about your utility account. Go to "My Account" to register for this service.

2. What information can I find on "My Account"?

Once you are registered on "My Account", you will be able to look at your account balance, your gas and/or water consumption, your bills, and change your mailing address. Your bills will not be available to view until one day after registering.

3. Do I need to be on “My Account” to pay my utility bill?

No. You can pay your bill by going to the Pay Bill website.

4. What browsers can I use to view the site?

You can use Internet Explorer and Mac Safari. You can also use Mozilla Firefox and Google Chrome but parts of the site may not work with these browsers.

• Google Chrome issues: The autosave for user ID and password aren’t saving properly allowing you to access our site and the tabs on the first page of the site will not work correctly but all the rest of the site is available to use.
• Mozilla Firefox issues: The tabs on the first page of the site will not work correctly but this can be overcome by going to any other page on the "My Account" site and returning to the first page, the tabs will now work.

5. What do I have to do to view my utility bills online?

Your bills may not be available to view until one day after registering. Create an online account by registering yourself on our website. You will be asked to create a username and password that will allow you access to your utility bills.

6. Is the username case sensitive?

No, you may register in any case and sign on in any case.

7. What are the password rules?

Your password must be different than your last 5 passwords and must be at least 8 characters long and can be up to 40 characters long. The password must contain at least:

• One numeric character between 0 and 9
• One alphabetic character in upper case (A through Z)
• One alphabetic character in lower case (a through z)
• One special character which includes ( )! \ $ % : ’ " ; = and Number } ] { [ } {

Additional Rules

• You can use numbers, letters or symbols, but the first character cannot be a symbol. 
• You cannot use spaces in your password. 
• The first three characters cannot be the same (i.e. 111) and the first three characters cannot be the same as the first three characters as the user ID. 
• When you change your password, you cannot use any of the last 5 passwords previously used. 
• You can only change your password once within a 24 hour period. 
• You must wait to receive your incoming email authorizing your change before logging back into our site.

8. Why can’t I view the website?

This site is designed for optimum viewing on 800 by 600 screen resolution using Microsoft Internet Explorer, version 4 or higher. While the site can be viewed using version 4, version 5.5 or higher is required to use our online applications such as viewing your utility bills. You can also use MAC Safari to view the site. 

9. Why can’t I see my bills when I go to the "View Bills" section?

Your bills will not be available to view until one day after registering. You must have Adobe Acrobat to view the bills, this program is free. If you can’t see your bills, check back the next day. Up to 24 months of bills should be there for you to see. You must allow pop-ups from the "My Account" site to be able to see your bill document.

10. Why am I having problems viewing the site because words are cut off?

Try changing your screen resolution to 1024 by 768 or higher. If your screen resolution is set to 800 by 600 you might experience words being cut off on the screen. Also, you should maximize your browser window to its fullest possible size. This will allow you to see the entire screen instead of just portions of it.

11. What does Migration Document mean when I see it on the site?

Migration Documents represent the information that we brought over from our previous computer system, which was in place prior to July 2005.

12. What should I do if I have forgotten my User ID?

Call the Utility Billing Office at 434-970-3211 during business hours (Monday through Friday, 8 am to 5 pm) and we can help you with this.

13. What should I do if I have forgotten my password?

On the login page, click on "Forgot your password?" link and complete the form. You will need to enter your User ID, your Utility Account number and the email address that you have registered in the system. A new password will be sent to the email address you used to setup the web account within 15 minutes. Sometimes it’s easier to copy and paste your new password from the email, excluding the period at the then end of the sentence. 

Now copy your new password to the login screen. You can only change your password once within a 24 hour period. You must wait to receive your incoming email authorizing your change before logging back into our site.

14. Why is my zip code wrong on the website?

Our system required a zip code for each service address we have. These zip codes defaulted to 22901. The zip code you see in the "Select Service Address" section of the site does not affect the mailing of your bill. 

If you check on the "Change Mailing Address" section and it is incorrect there, you can fill out the form and it will get corrected. Email us with any concerns you have with your zip code, we will be happy to help.

15. Why am I seeing consumption history for time frames when I did not have this service in my name?

Consumption history shows for the address and not the current customer. This way you can compare your consumption to previous users at your address.

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Utility Billing - Utility Relief

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1. How do I know if I am eligible for this program?

The City sent letters to all customers whose accounts meet the requirements to receive relief funds. Only customers who have received one of these letters are eligible for this program. If you have not received one of these letters, your account does not meet the program’s requirements, and your intake form will not be considered.

2. Can I use this program to pay my electric bill?

No. Funds are only available for utility services provided by the City of Charlottesville (Water, Wastewater, and Natural Gas).

3. I am an Albemarle County resident and a natural gas customer, can I apply for this program?

If your account meets the past due requirement, you will be notified by the City to apply for the program.

4. I live in Albemarle County and my water and sewer services are provided by ACSA, can I apply for this program?

We are only managing the funds available for the City of Charlottesville utilities customers, please contact ACSA to check your eligibility for any relief programs it offers.

5. How do I apply?

Online applications are available at www.charlottesville.gov/utilityrelief. If you would like a paper copy mailed to you, please contact Utility Billing at 434-970-3211 or email cvilleutilities_CARES@charlottesville.gov

6. How will I receive the funding assistance?

Funding is designed to be a one-time opportunity, with only one direct assistance payment per household (for residential) or account holder and their successors (for non-residential). Applicants who meet eligibility criteria will receive a direct assistance credited on their account.

7. If I qualify, how much of a direct assistance payment can I receive?

Direct assistance payments will be calculated based upon the number of eligible applicants and balances owed. It is anticipated that there will not be enough CARES Utility Relief Funds to cover all customers whose accounts are in arrears.

8. What is the deadline to submit the application for the COVID-19 Municipal Utility Relief Program?

The deadline to apply is Friday, January 29, 2021.

9. What happens if I do not make the deadline to submit my application?

The rules and regulations associated with the CARES Act govern the timeline for which funding assistance can be distributed.  All applications must be received by January 29, 2021, in order for the department to meet the stringent deadlines of the program.  Any application received after the deadline cannot be included in the program.

10. Do I have to repay the funds?

No. You do not have to repay the funds.

11. How and when will I know if I have been awarded funds?

We will have a determination of the amount of funds allocated per account by January 29, 2021. A credit will be applied to your account a portion of your past due amount. If you are awarded a credit, you will see that credit applied as an adjustment on your next bill from Utility Billing.

12. Will my utility service be disconnected while I am waiting for the results of my application?

No. While the payment amount granted to your account may not cover any, or all of the past due balance, the City of Charlottesville Utility Billing Office will continue to offer repayment plans. To discuss repayment plan options, please contact Customer Service at 434-970-3211. All customers who continue to meet the terms set in their repayment plan will not be subject to service disconnection.

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Voter Registration & Elections - Voter FAQ

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1. When do elections take place?

 General Elections are held in Charlottesville every November on the first Tuesday after the first Monday. If the political parties call for Primary Elections, they are always held on the second Tuesday in June. Presidential Primaries are held on the second Tuesday in March in presidential election years. Special Elections are held as necessary. City Council and School Board Elections are held with the regularly scheduled November election in odd numbered years.

2. When are the polls open?

All polling places are open from 6 a.m. to 7 p.m. on election days.

3. Do I have to show identification at the polls?

Yes, Virginia voters are required to show a form of photo identification when voting in-person. Any voter who does not present acceptable identification may instead sign a statement, subject to felony penalties, that they are the named registered voter who they claim to be. Any voter who does not present acceptable identification or sign this statement must vote a provisional ballot. The following are examples of accepted photo ID. Please note that an out-of-state driver’s license is not an acceptable form of photo ID for voting in Virginia.

• Virginia driver’s license
• Virginia DMV-issued ID card 
• Valid employee ID card, containing a photograph, issued by voter’s employer in ordinary course of business (public or private employer) 
• U.S. Military ID 
• Valid student ID issued by a public or private school of higher education located in Virginia 
• Valid student ID, containing a photograph, issued by a public or private school of higher education located in the U.S. 
• Valid student ID issued by a public or private high school in Virginia 
• Valid U.S. passport or passport card 
• Government-issued ID card from a federal, Virginia, or local political subdivision 
• Voter ID card issued by the Department of Elections 
• Voter confirmation documents 
• Valid tribal enrollment or other tribal ID if issued by one of the 11 tribes recognized by Virginia.** Nursing home resident ID if issued by a government facility 
• Current utility bill, bank statement, government check, or paycheck containing the name and address of the voter and not more than 12 months old. 
• Any other current government document containing the name and address of the voter 
• Signed ID Confirmation Statement 

4. What do I do if I've moved or changed my name since I last voted?

If you haven’t updated your voter registration record since your move or name change, please complete one of the steps below to assure your voter registration record is properly updated. Remember, to be eligible to vote, you must be registered at your current residence address. Registration records are closed for the 21 days preceding any election.  Your new or updated registration must be submitted before the books close in order to be processed for the general election.  If you have been registered in another state and have moved into Virginia, you must complete the Virginia application to register in Virginia. 

Complete a Virginia Voter Registration Application:

• If you have a Virginia Driver’s License or Virginia DMV-issued ID Card, or if you just need to update your name or address on your existing voter registration, you can fill out and submit your application online.
• If you are a new registrant and do not have a VA Driver’s License or DMV ID, you can still complete the form online, but then will have to print, sign and mail it (so that it is received by our office by voter registration deadline for the next election).  Mail to:
  Voter Registration
  PO BOX 1219
   Charlottesville, VA 22902

Please note: We cannot accept address or name changes by e-mail.

5. When both parties are holding primaries, why do I have to state a party preference to vote?

You are not stating a party preference when you go to vote, you are merely indicating in which party’s primary you wish to participate.  Under Virginia law, a dual primary consists of two separate elections (or nominating events) conducted on the same day for the same or different office or offices. These are two distinct events occurring on the same day in accordance with Virginia law.  Each requires separate poll books, separate ballots and/or ballots boxes, and separately tallied results. Virginia law only allows you to vote in only one of these two separate elections.

6. Where do I file a suggestion or complaint about voting in Charlottesville?

Please file your suggestion or complaint with the Office of Voter Registration or the Charlottesville Electoral Board via email, by phone, or in writing.  We take all such complaints and suggestions very seriously and view the voting public as the most important arbiters of change in the elections process.  If you are not happy with your voting or registration experience, we will do everything we can to work with you to prevent such a situation in the future.

7. I have questions about the voting system used in Charlottesville. Where do I go?

Feel free to call us at 434-970-3250 with any questions. These links below explain how to use the equipment.

• Verity 1.0 Poster - Accessible Voting (PDF)
• Verity 1.0 Poster - How to Vote (PDF)
• Verity 1.0 Poster - Paper Ballot Voting (PDF)

8. I committed a felony many years ago. Can I vote?

If you have been convicted of a felony in Virginia you can only vote if you’ve had your voting rights restored by the Governor.  If you were convicted in another state, your rights may have been restored by other authority.  For more information on the Restoration of Rights process, go to the Secretary of the Commonwealth’s website, or call our office at 434-970-3250.

9. I’m not 18 yet but want to work at the polls on Election Day. How can I do this?

In Charlottesville, we have an Election Page program for High School students who want to get first-hand experience in the democratic process.  If you’re interested in this opportunity, please talk with your government teacher or call the Office of Voter Registration at 434-970-3250 for more information.

10. Where can I find registration and voting information for college students?

College students may have questions about how to register and where to vote in Virginia. The following information is specific to college students and explains residency requirements for voter registration and special absentee privileges for certain students.

11. How do I register to vote in Virginia?

A college student registers to vote in Virginia the same as any other applicant: every prospective voter must submit a voter registration application (PDF). Remember, you must update your voter registration information whenever you change your residence.

Every voter in Virginia must submit their residential address when registering to vote. (A mailbox cannot serve as a residential address.) If you are unable to receive mail at your address, you must also submit a local mailing address. A dorm or college address can be an acceptable residential address and does not disqualify you from voting.

12. What is my residence?

A prospective voter must be a resident of the precinct where he seeks to register. In order to establish "residency," a prospective voter must have a physical location where they intend to stay for an unlimited time. The applicant must determine and declare their residence and may change their intent at any time.

13. How do I vote?

A college student votes in the same manner as any other registered voter: you may vote in person on Election Day or, if eligible, by absentee ballot.

Students (and their spouses) attending a college or university outside of the locality where they are registered to vote are eligible to vote by absentee ballot.  For Charlottesville-registered students, this includes UVA and PVCC (which are both primarily in Albemarle County).

Absentee votes may be cast in person in the locality where the student is registered, either in person or by mail. In-person absentee voting in our office begins 46 days before Election Day and continues through 5:00 pm on the Saturday preceding Election Day.  It is the easiest, quickest and most certain and secure way to vote absentee. For more information on IN PERSON or mail absentee voting, please see our Absentee Voting page .

Students registered in another state may wish to visit the U. S. Election Assistance Commission’s website  for election information specific to their state, district or territory.

14. How does voter registration impact other areas?

Legal residence for voter registration purposes may or may not be the same as legal residence for census, driver’s license, federal and state income tax, state vehicle tax, tuition, or financial aid purposes. The State Board of Elections and local election officials are not trained in these complex areas. You should consult appropriate advisers regarding these issues.