Show All Answers

1. Why are assessments determined annually?
2. Why does Charlottesville assess at fair market value?
3. What is fair market value?
4. How does the Assessor's Office obtain information on properties?
5. How are property values determined?
6. What if there are no recent sales on a certain street or block?
7. Why do assessments change from year to year?
8. Why are some properties assessed higher or lower than what they sell for?
9. How does a property owner appeal an assessment?
10. How is the tax rate determined?
11. What is the City's Real Estate Tax Abatement program?
12. Does the City offer any other programs for financial assistance?
13. What is the stormwater utility fee?

Show All Answers

1. Why do I need a dog license?
2. What happens once my dog receives a vaccination?
3. What if my dog’s rabies certificate is expired?
4. Where can I purchase a dog license?

Show All Answers

1. Why did the city enact the residential zone permit program?
2. Who may obtain residential zone permits?
3. What documentation do I need in order to obtain a zone parking permit?
4. How much do permits cost?
5. How many permits are available for each address?
6. If I move away from a permit address, can I return my permit?
7. Can I purchase a permit to park on a particular street in order to walk to work or class from that street?
8. Can I use a guest permit if all the available residential permits have been purchased for my address?
9. Where does a residential permit allow its holder to park?
10. Where on a vehicle should residential permits be displayed?
11. What is the fine for parking in a residential zone permit area without a permit?
12. What should I do if I lose my permit?
13. What should I do if I need to replace my permit?

Show All Answers

1. What is the Comprehensive Plan and why is it being updated?
2. What is happening with the Affordable Housing Plan?
3. What is happening with the Zoning Ordinance?
4. What is the schedule for these efforts? How can the community be involved in and influence this process?

Show All Answers

1. What is considered a “meal” that is subject to the Meals Tax?
2. What is the Meals Tax rate in the City of Charlottesville?
3. When are Meals Taxes due to the City of Charlottesville?
4. Does the meal, or prepared food, have to be consumed on the premises of the business where it is purchased to be taxable?
5. Does a caterer have to collect and remit Meals Taxes to the City of Charlottesville?
6. Are beverages such as soda, beer, water and others that are in a can, bottle or other factory sealed container subject to the meals tax?
7. What is considered a “restaurant”?
8. Are there any exemptions to the Meals Tax?
9. Are gratuities subject to the Meals Tax?

Show All Answers

1. What types of personal property are taxable?
2. How is personal property assessed?
3. How is the amount of tax determined?
4. What is proration?
5. If I move out of Charlottesville or sell my automobile, will my tax bill be prorated?
6. When is my personal property tax bill due?
7. I have purchased a new vehicle and registered it at DMV. Do I need to obtain a City of Charlottesville decal?
8. I have just moved into the City of Charlottesville, must I notify the Commissioner's Office?
9. I sold or no longer own a vehicle or trailer, who do I notify?
10. If I buy an automobile, whom must I notify?
11. I am active duty military, am I liable for personal property tax in the City of Charlottesville?
12. I am a full-time college student, am I liable for personal property tax in the City of Charlottesville?

Show All Answers

1. Where do I mail my return, and who do I make my check out to?
2. When are income taxes and estimated payments due?
3. When can I expect my refund?
4. Can I pay state income tax by credit card?

Show All Answers

1. Business - How are businesses being supported during Coronavirus?
2. Courts - How are the Courts impacted by Coronavirus?
3. Engineering permits - How is the permit process for street, sidewalk and parking closures being addressed during the Cornavirus?
4. Fire - How have Fire Department operations changed during Coronavirus?
5. Neighborhood Development - How is NDS doing business during Coronavirus?
6. Parks & Rec - What Parks facilities are open during Coronavirus?
7. Police - How have Police Department operations changed during Coronavirus?
8. Rent / Tax relief / CHAP - How is Commissioner of Revenue impacted by Coronavirus?
9. Social Services - How do I contact DSS staff during Coronavirus?
10. Taxes & Fees - How is the City supporting taxpayers impacted by Coronavirus?
11. Transit - How is CAT public transit impacted by Coronavirus?
12. Trash & Recycling - How has the trash & recycling programs changed during Coronavirus?
13. Treasurer - Can I utilize DMV Select and Passport Services during Coronavirus?
14. Utilities - How are City Utilities staff conducting business during Coronavirus?
15. Voter Registration - How are elections and voter registration impacted by Coronavirus?

Show All Answers

1. When are elections held?
2. How frequently are elections held for each office?

Show All Answers

1. What if I don’t have insurance and am unable to pay or have insurance but am unable to pay any balances due?
2. If I have an outstanding balance on my insurance, will I be refused ambulance service?

Show All Answers

1. How does this new program help the volunteers at the Charlottesville-Albemarle Rescue Squad (CARS)?
2. Will the rescue squad still need our donations?

Show All Answers

1. What is EMS Cost Recovery?
2. Why is the City of Charlottesville engaging in EMS Cost Recovery?
3. How will this program affect me?
4. Will the Charlottesville-Albemarle Rescue Squad (CARS) bill for service in the City?
5. How much money will be recovered?
6. What other localities in this area have EMS Cost Recovery programs?

Show All Answers

1. How will the billing process work?
2. What are the billing rates for this EMS service?
3. If an ambulance comes to my house but I don’t need transport, will I receive a bill?
4. If a fire engine comes to my house to provide EMS care, will I receive a bill?
5. Who do I contact with questions about my bill?

Show All Answers

1. Will my health insurance premiums increase because of this billing?

Show All Answers

1. What is the purpose of the program?
2. What are the requirements to receive a free smoke alarm?
3. How do I get a smoke alarm?
4. What happens once I call and make a request?

Show All Answers

1. What programs are covered?
2. Who is a Section 3 resident?
3. What is a Section 3 business concern?

Show All Answers

1. Where do I begin to look for employment?
2. How do closing dates work? What if the closing date is listed as Open Until Filled or Continuous?
3. I am interested in a job that is not listed on the Job Opportunities Page. Is there a way to be notified when the position becomes available?
4. What if I do not have a computer or access to the web?
5. How do I check the status of my application?
6. How do I save my application?
7. How do I submit a resume?
8. Can I apply for more than one job at a time?
9. How do I print my application?
10. I missed the deadline - can I still apply?
11. Can I make changes to an already submitted application?
12. Will I automatically be considered for other positions if I previously submitted an application?
13. What happens after I file my application?

Show All Answers

1. During the hiring process how do I request reasonable accommodations for a disability?
2. I have a criminal record. Will the city consider my application?
3. What pre-employment checks does the City conduct?
4. The position I am applying for requires a valid driver’s license. What is the City’s Vehicle Use Policy?
5. I am unemployed. Where do I learn about services and benefits?
6. Where can I find information about employment with Charlottesville Public Schools?

Show All Answers

1. Who are Community Attention Foster Families Foster parents?
2. How do I become a CAFF parent?
3. Who are CAFF children?
4. What is the goal of foster care?
5. How long is temporary?
6. Would a child's biological family be involved while a child is living in my home?
7. How long does it take to become a CAFF parent?

Show All Answers

1. What other options do I have?
2. What if I need to conduct an interview? A series of interviews?
3. Can I still use WebEx?

Show All Answers

1. When should I use Teams?
2. What can Teams do?
3. How do I host a meeting in Teams?
4. Can I invite people not in the organization?
5. Can I conference into a Teams meeting using a phone?

Show All Answers

1. When should I use Zoom?
2. How do I host a meeting in Zoom?
3. Can I invite people not in the organization?
4. Can I conference into a Zoom meeting using a phone?
5. My department doesn’t have any Zoom licenses available. Can we get more?

Show All Answers

1. What is the Charlottesville Human Rights Ordinance?
2. What are Human Rights?
3. What is the Human Rights Commission?

Show All Answers

1. When can I find the game schedule?
2. What leagues and divisions are available?
3. What does the team registration cover?
4. What's if there's inclement weather?

Show All Answers

1. When can I register my team?
2. What does the team registration cover?
3. Do we have to provide our own balls to play with?
4. When is the start of the season?
5. What if there's Inclement weather?

Show All Answers

1. When can I find the game schedule?
2. What leagues and divisions are available?
3. What division should I select?
4. What does the team registration cover?
5. What if there's inclement weather?
6. What softball opportunities exist for seniors?

Show All Answers

1. When can I register my team?
2. How are leagues arranged?
3. Do we have to provide our own balls to play with?
4. When is the start of the season?
5. What's the Inclement Weather Hotline?

Show All Answers

1. What if there's inclement weather?

Show All Answers

1. How do I register?
2. When are my child's games/practices?
3. How do I get registered as a coach?
4. What does registration cover?
5. What's if there's inclement weather?

Show All Answers

1. When can I register my team?
2. What does the team registration cover?
3. Do we have to provide our own balls to play with?
4. When are my child's games/practices?
5. How do I get registered as a coach?
6. Are scholarships available?
7. What size jersey should I get for my child?
8. What if there's inclement weather?

Show All Answers

1. How do I get to the Procurement and Risk Management Office?
2. How do I request an appointment?
3. How do I get my company on the City's bidder list?
4. What is the City's bidding process?
5. How do I contact City departments to introduce my company?
6. How does the City advertise goods and services being bid?
7. What are the licensing requirements for the City of Charlottesville and the Commonwealth of Virginia?
8. What are the bonding requirements?
9. Does the City offer set-asides or preferences any class of business?
10. How can I obtain a copy of the Vendor Appeal Procedures?

Show All Answers

1. If I file for a criminal warrant with the Magistrate’s Office, can I ask for an Emergency Protective Order?
2. Is there a filing fee?
3. What are the hours to file a petition for a Preliminary Protective order or a Protective Order?
4. How long should I expect to spend at the courthouse in order to file the Petition for Preliminary Protective Order or a Protective Order and have the petition heard?
5. What do I do if an Emergency Protective Order that was issued expires before I am able to have a petition for the Preliminary Protective Order filed and heard?
6. Do I need an attorney to file for a Preliminary Protective Order?
7. How do I find an attorney to help me?

Show All Answers

1. What are Protective Orders?
2. Where is the Magistrate’s Office located and how do I contact them?
3. Where is the court located?
4. Is there anyone else I can talk to if I have questions or I am in fear of the person committing these acts?
5. What should I bring to court with me?
6. What should I not bring to court with me?
7. Who should I bring with me to court?
8. What should I do if I feel I am in immediate danger?
9. What should I do if I do not understand or speak English?
10. What if I have a physical disability?
11. Where can I park?
12. What are the related Virginia Code sections?
13. What do I do after obtaining an Emergency Protective Order?
14. What should I do with the order?

Show All Answers

1. What should I do if I am the person named as a “respondent” in a Preliminary Protective Order or Protective Order?
2. What should I do at the hearing as the respondent?
3. When does a Protective Order take effect?
4. How will I know when the Protective Order is served on the person from whom I want protection?
5. What should I do if the Protective Order is violated?

Show All Answers

1. If I want to rent a scooter or e-bike, how do I do it?
2. Where can I ride?
3. Where should I park at the end of my trip?
4. Do pedal bikes, e-bikes, and e-scooters have different traffic laws?
5. Do I have to wear a helmet?
6. Can I ride from Charlottesville into neighboring municipalities or vice versa?
7. Who owns the devices (i.e. scooters and bikes)?
8. Are these devices legal in Charlottesville?
9. Are these scooters and bikes part of the Ubike program?
10. What is the top speed of these devices?
11. How many devices are in Charlottesville?
12. What can I do if an bicycle or scooter is left on my property and I want it removed? How about if either is left blocking a sidewalk?

Show All Answers

1. Why does Meadow Creek need restoration?
2. Why are sedimentation and erosion problems?
3. What are riparian buffers?
4. How do buffers protect stream health?

Show All Answers

1. What is a Rain Barrel?
2. What are the benefits of using a Rain Barrel?
3. How should I set up my rain barrel?
4. Do I have to buy my rain barrel from a certain vendor?
5. How many times can I apply for the rebate?
6. What if my barrel costs less than $30?
7. Can I get the rebate if I build my own barrel?
8. How do I get help installing my rain barrel?
9. What is non-potable water?
10. Where should I send my rebate form?

Show All Answers

1. How often will my cart be serviced?
2. Where should I place the new cart on my pick up day?
3. Can I request a smaller cart?
4. Can I get more than one cart if I would like to recycle a higher volume?
5. How much will it cost me?
6. I live in a house shared by multiple tenants, will we each get a cart?
7. I live in an apartment complex with a dumpster. Will I get a cart?
8. My road is currently not maintained by the City of Charlottesville. Can this be changed?
9. What do you do with the recycled items?
10. What is the meaning of single-stream? I thought it meant you could combine trash and recycling.
11. Why don’t you accept plastic bags?
12. Why don’t you accept lids and caps?
13. What can I do with the items you don’t accept?
14. Do you have a composting program?

Show All Answers

1. Why does it take so long to plow the streets?
2. I have 24 hours to clear the sidewalk. How do I know when the storm is officially over?
3. What are the consequences of not clearing my sidewalk?
4. I am elderly or physically unable to shovel snow from my sidewalk. What can I do?
5. A street near mine was just plowed. Does that mean my street will be next?
6. How does the City know which streets have been plowed?
7. My trash and recycling wasn’t picked up because of the snow. When can I expect it to be collected?
8. How many vehicles does the city have working during a snow operation?
9. How many employees typically work a storm? What do they do?
10. What chemicals are used to melt snow?
11. Are the chemicals used corrosive or harmful to the environment?

Show All Answers

1. What is the Water Resources Protection Program?
2. What is a stormwater utility fee?
3. What will the stormwater utility fee pay for?
4. How is the fee calculated?
5. What is an example of a fee calculation?
6. How will stormwater utility impact me?
7. What do I do if I feel my bill is incorrect?
8. What can I do to reduce my bill?
9. Are there any incentives besides the Credit Program?
10. What does the Water Resources Protection Program Advisory Committee do?

Show All Answers

1. What is stormwater, and why is it important?
2. Where does stormwater go after it enters storm drains?
3. What are impervious surfaces, and how do they affect stormwater?
4. Why is sedimentation a problem for waterways?
5. What is green stormwater infrastructure?
6. What is a watershed?

Show All Answers

1. How/when will I receive the Solar Tax Credit?
2. How much is the Solar Tax Credit?

Show All Answers

1. What should I do about my bill while I'm gone for winter break?
2. Why is my gas bill higher this month, even though I was not here?

Show All Answers

1. What is "My Account"?
2. What information can I find on "My Account"?
3. Do I need to be on “My Account” to pay my utility bill?
4. What browsers can I use to view the site?
5. What do I have to do to view my utility bills online?
6. Is the username case sensitive?
7. What are the password rules?
8. Why can’t I view the website?
9. Why can’t I see my bills when I go to the "View Bills" section?
10. Why am I having problems viewing the site because words are cut off?
11. What does Migration Document mean when I see it on the site?
12. What should I do if I have forgotten my User ID?
13. What should I do if I have forgotten my password?
14. Why is my zip code wrong on the website?
15. Why am I seeing consumption history for time frames when I did not have this service in my name?

Show All Answers

1. When do elections take place?
2. When are the polls open?
3. Do I have to show identification at the polls?
4. What do I do if I've moved or changed my name since I last voted?
5. When both parties are holding primaries, why do I have to state a party preference to vote?
6. Where do I file a suggestion or complaint about voting in Charlottesville?
7. I have questions about the voting system used in Charlottesville. Where do I go?
8. I committed a felony many years ago. Can I vote?
9. I’m not 18 yet but want to work at the polls on Election Day. How can I do this?
10. Where can I find registration and voting information for college students?
11. How do I register to vote in Virginia?
12. What is my residence?
13. How do I vote?
14. How does voter registration impact other areas?