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The Department of Utilities has resumed normal operations and Utilities employees have reported back to the workplace. However, our office remains closed to visitors. When customers contact the Utility Billing Office for service appointments, they can expect brief preliminary questions regarding their current health and potential exposure to the virus. When field technicians arrive at a customer’s home, they can expect that the technician may be wearing appropriate personal protective equipment. This equipment may be used when performing certain services that require the technician to enter the interior of the home. The field technician will request that everyone follow CDC best practices for appropriate social distancing.
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Charlottesville Circuit Court, General District Court and and J&DR Courts are hearing criminal cases as scheduled.
The Circuit Court Clerk’s Office is now back to our regular office hours of 8:30 a.m. to 4:30 p.m. for walk-in business. Their office is now back at the Courthouse located at 315 East High St.
The Clerk’s Office will remain open. Only emergency and essential cases will be heard during the Declaration of Judicial Emergency ordered by the Virginia Supreme Court. Video bond hearings, arraignments, and protective orders will still be heard weekdays at 10 a.m.
Neighborhood & Development Services (NDS) and the Department of Public Works (DPW) are closed to the public during this unprecedented time, to minimize the spread of CoViD-19 within our community. Until further notice, the below process will be adopted for the acceptance and processing of permits and parking placards.
Permits should be submitted no later than 7 days prior to the start of a project. We have been somewhat lenient on this requirement in the past. At this time, we shall enforce this requirement so we can receive payment for the permits via mail and process the permit(s) and placard(s) to you electronically. It is imperative that you provide a legible email address on the permit, where you can receive the digital permit(s) and placard(s).
The city is working on implementing an online payment process for future submittals, but we do not have an expected date for completion. Until then:
Thank you for working with us during this time and we look forward to implementing lessons learned from this event and working with you in the future.
The Charlottesville Fire Department is taking measures to protect our personnel to maintain the essential emergency services to our community. Please consider the following changes:
The Neighborhood Development Services team has published a new Frequently Asked Questions document outlining the process for our continued review of development applications and permit requests. This document contains all the contact information needed to most efficiently engage our staff.
Neighborhood Development Services will have document drop off hours from 10 a.m. to 12 p.m. each Tuesday and Friday. The Market Street door to City Hall will open on Tuesday and Friday from 10 a.m. to 12 p.m. for document drop off only. Applicants will have the opportunity to enter the building, place items on the conference room table and then exit the building.
Items dropped off should be bound and contain a cover document with the following information: project name, project number, city contact, applicant name and contact and detailed description of the materials in the packet.
Interaction with staff to confirm application requirements, fees and other items must be performed in advance of this drop off time frame by calling 434-970-3182 or contacting your project contact. There will be no face to face technical support available on site during these drop off opportunities.
Parks & Recreation - For more information about reopening, COVID-19 safety information, registrations, and reservations, please visit www.charlottesville.gov/923/Coronavirus-Updates.
The Charlottesville Police Department is suspending front counter services and closing our facilities to the public. Re-opening dates have not yet been determined. In-person requests for police reports, fingerprinting services, and taxi cab license registrations will be suspended until further notice. The following services will continue: sex offender registrations and updates.
During this time, you can request police reports and crash reports by:
Email: RecordsTeam@charlottesville.gov Phone: (434) 970-3280 Fax: (434) 970-3233 Mail: 606 East Market Street, Charlottesville, VA 22902, ATTN: Records
As a proactive measure to prevent the spread of the COVID-19 virus, the Charlottesville Police Department will modify its responses to non-emergency calls. A return to full services will be determined at a later date.
What this means: CPD will continue to respond to emergency calls. However, we will be expanding our online and Telephone Reporting Unit (TRU). Beginning May 11, 2020, the TRU will be staffed by police officers between 8 a.m. and 8 p.m. Monday through Saturday. Online options will still be available for most non-emergent reporting 24 hours a day, 7 days a week. You can reach our TRU officers by calling our regional Emergency Communications Center at (434) 977-9041. For your convenience, you may report incidents online.
Our Mailing address is:
Charlottesville Commissioner of the RevenueP.O. BOX 2964Charlottesville, VA 22902
Online payment options for meals and lodging taxes are available at www.charlottesville.gov/COR.
434-970-3160 or email@example.com
434-970-3170 or firstname.lastname@example.org
To contact the Charlottesville Department of Social Services to apply, renew, or report a change for programs such as SNAP, TANF, and Medicaid, you may submit your request and/or documents:
If you need to replace your EBT card, please contact: 1 866-281-2448
In case of an Adult Protective, Child Protective, or Foster Care Emergency, please contact us by telephone: (434) 970-3400
*** If someone is in Imminent Danger, Please Dial 911 Immediately ***
On Saturday, April 11, CAT will implement its "Lifeline" reduced service schedule. The new Lifeline schedule will provide service once every 60 minutes on the majority of CAT routes. The new schedule will ensure that passengers who rely on CAT for their essential travels will not be disconnected.
Route 4 during AM peak, and routes 2, 5, 7, and the Trolley will continue to have better than 60-minute service, connecting essential workers to medical facilities and hospitals.
CAT is reducing its service schedule to ensure the safety of their employees and passengers, while continuing to provide the community with essential trips. The new schedules can be found on the CAT homepage.
Additionally, to prevent large groups from gathering and maintain safe social distancing, CAT will modify the Downtown Transit Station hours. Beginning Monday, April 13, 2020, the Downtown Transit Station will open from 9AM to 3PM, Tuesdays and Thursdays only.
Public Works (Specifically Trash & Recycling) - At this time, the City’s trash and recycling service continues to operate on its normal schedule with the following minor adjustments:
DMV Select services will be available by appointment only. Schedule an appointment .
Passport services are currently suspended.