The Charlottesville Fire Department provides fire protection, emergency response, and fire safety education to the City of Charlottesville and the University of Virginia.
The mission of the Charlottesville Fire Department is to improve the quality of life in our community by consistently striving to provide superior fire and emergency services focused on prevention, preparedness, response, and recovery.
Four core values inspire our work: Family, Integrity, Respect and Excellence. For more than 150 years, these values have strengthened our department and guided our service to this community. It is in the spirit of these values that we continue to serve and protect the people of Charlottesville - every hour, every day, every year.
The administrative headquarters for the Charlottesville Fire Department is located at:
2420 Fontaine Avenue
Charlottesville, VA 22903
Request City Services
You can now request city services through the new MyCville app.
Each year, the Charlottesville Fire Department publishes its annual report. This report contains numerous statistics about the department such as our organizational chart, our goals, a breakdown of our budget and incident responses, and many other details.
This document alone might be able to answer many of the questions you might have about how we operate. The annual report is typically released in the first quarter of each year for the past calendar year.
Deployment & Performance Model
Assessing risk in a fire department’s service area through the application of a defined assessment plan is critical for a fire department if it is to provide consistent and credible services that address the identified risks. This can be accomplished by applying the results of a risk assessment model to the actual delivery of service. The Charlottesville Fire Department has completed a community risk assessment of its primary response area and developed deployment practices designed to effectively and efficiently mitigate the types and levels of risk that have been identified.
Deploying excessive resources comes at a large expense. When fire department staff and dispatch resources to emergency incidents without considering the level of risks required to effectively and efficiently mitigate the incident, they may be wasting valuable assets that could be available for response to other emergencies in the community.
The Charlottesville Fire Department has used the guidelines offered through the Commission on Fire Accreditation International 6thedition Community Risk Assessment and Standards of Cover manual to appropriately match resources to risk.
- Emergency Response Benchmark Service Level Objective Statements (PDF)
- Emergency Response Benchmarks (PDF)
Earlier this year, the Charlottesville Fire Department published its 2015 to 2020 Strategic Plan (PDF). The mission, vision, and values in this plan will provide us with a road map for our continued pursuit of excellence. The development of this plan was facilitated by a team from the Center for Public Safety Excellence (CPSE) Technical Advisory Program (TAP) along with fire department personnel, community members, our partners in public safety, and local government.